anotacia winamdebare wigni warmoadgens saxelmZRvanelos ...

1. Cven ar gvesmis, ras grZnobs meore adamiani da Cven unda mivxvdeT mis
azrs;
2. Cven gvjera, rom rasac ambobs, is ise mniSvnelovani ar aris, rogorc
is, rac ar uTqvams;
3. meore adamiani iseTi dabneulia, rom SeuZlebelia naTeli informaciis
miReba.
A aqtiur mosmenisas menejers SeuZlia aseve gamoiyenos xerxi, romelsac
“grZnobebis gamoxatvas” uwodeben. Ees saSualeba gulisxmobs TanamSromlis
gacxadebuli an dafaruli grZnobebis gamoxatvas. misi mizania yuradReba
gaamaxvilos ufro metad grZnobebze, vidre Sinaarsze, raTa bundovnad
gamoxatuli grZnobebi kargad iqnes gacnobierebuli da daexmaros adamians
Tavisi grZnobebis Sesaxeb saubarSi.
am meTodiT sargeblobisas Semdegi gamoTqmebi gamoiyeneba: “Tqven
brazobT imis gamo, Tu rogor geqcevaT ufrosi”, ”Tqven grZnobT, rom met
dafasebas imsaxurebT kompaniis mxridan”. grZnobebis gamoxatvis teqnika
gansakuTrebiT sasargebloa rCevis micemis adreul etapze TanamSromlis
grZnobebis gamosavlenad. es standarturi principia arasadireqtivo rCevis
micemaSi.
TanamSromelTa dasaxmareblad kidev erT saSualebas warmoadgens
kiTxvebis dasma, rac adamians exmareba Tavisi problemis gagebaSi. zogadad
es unda iyos Ria kiTxvebi, romlebsac ar gaecema pasuxi “diax” an “ara”.
magaliTad: “momiyeviT kidev Tqveni gancdebis Sesaxeb baton jonsTan”. Ees
unda iyos iseTi kiTxvebi, romlebic ufro uzrunvelyofs TanamSromlis
TviTgamorkvevas, vidre zedamxedvelisTvis informaciis miRebas. Ria
kiTxvebi saSualebas aZlevs TanamSromels Tavisuflad isaubros, rac
misTvisvea kargi.
rCevis micemis principebi
TanamSromlis dasaxmareblad, romelsac raime problema aqvs, rCevis
micemis mravalgvari principi gamoiyeneba. yvela es midgoma gulisxmobs
aqtiur mosmenas. zogjer informaciis ubralo miwodebam an rCevam SeiZleba
moagvaros problema, romelic Tavdapirvelad metad rTuli Canda. Tumca
ufro xSirad problema advilad ar gvardeba winaaRmdegobebis,
konfliqtebis an gegmebis CaSlis gamo, rasac Tan sdevs Zlieri gancdebi,
rogoricaa SiSi, dabneuloba an SuRli. menejerma unda Seiswavlos, rodis
romeli midgoma aris Sesaferisi. Ffleqsiuroba rCevis micemis procesis
ZiriTadi komponentia.
pirdapiri rCeva-darigeba
D direqtiuli rCeva-darigebis dros menejeri cdilobs pirdapir an
arapirdapir akontrolos Temebi, ris Sesaxebac saubroben TanamSromlebi,
aRwers TanamSromlis winaSe mdgar arCevans da aZlevs rCevas, ra unda
gaakeTos. mravali SemTxveva arsebobs, roca saWiroa informaciis an
samsaxurebrivi rCevis miwodeba im sferoebSi, romelSic zedamxedveli
erkveva da gamocdilia. Tumca Tu unda gakeTdes arCevani da winaaRmdegoba
iCens Tavs, direqtiuli midgomis gamoyeneba unda aviciloT Tavidan.
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