GLOBAL SUPPLIER QUALITY MANUAL - Sloan Valve Company

GLOBAL SUPPLIER QUALITY MANUAL 

Sloan Valve Company 

55 Border Street 

West Newton, MA 02465 

Sloan Valve Water Technologies 

16 Huo Ju Road 

Suzhou New District, 215011 

China 

Corporate Offices 

10500 Seymour 

Franklin Park, IL 60131 

Sloan de Mexico 

Carretera a los Pinos Km. 1 

Ramos Arizpe, Coahuila 25900 

Mexico 

Sloan Foundry 

2719 Business Highway 33 South 

Augusta, AR 72006

GLOBAL SUPPLIER QUALITY MANUAL 2010 

1. Introduction ............................................................................................................................ 1 

1.1. General Business Requirements ..................................................................................... 1 

1.2. Sloan Valve Company Quality Policy ............................................................................... 1 

1.3. Purpose ........................................................................................................................... 2 

1.4. Scope ............................................................................................................................... 2 

1.5. Responsibility .................................................................................................................. 2 

1.6. Supplier Receipt and Acceptance of Global Supplier Quality Manual............................ 2 

2. Quality Requirements ............................................................................................................. 3 

2.1. Quality System Requirements ........................................................................................ 3 

2.2. Requirements for Suppliers of Production Materials and Services ................................ 3 

2.3. Requirements for Non-Production Material and Services Suppliers ............................. 3 

3. Supplier Approval and Certification ........................................................................................ 4 

3.1. Introduction .................................................................................................................... 4 

3.2. Supplier Evaluation ......................................................................................................... 4 

3.3. Approved Supplier List .................................................................................................... 5 

4. Part Approval .......................................................................................................................... 6 

4.1. Prototype and Initial Sample Submission ....................................................................... 6 

4.2. Tooling and Gauge Requirements .................................................................................. 6 

5. Corrective and Preventive Action (CAPA)............................................................................... 7 

5.1. Introduction .................................................................................................................... 7 

5.2. Non-conformance and Supplier Response ..................................................................... 7 

6. Supplier Deviation Request..................................................................................................... 8 

6.1. Issues Requiring a Deviation ........................................................................................... 8 

6.2. Request for Deviation ..................................................................................................... 8 

7. Supplier Rating and Monitoring .............................................................................................. 9 

7.1. Supplier Performance Metrics ........................................................................................ 9 

7.2. Supplier Rating System ................................................................................................... 9 

7.3. On-site Assessments ....................................................................................................... 9 

8. Supplier Development .......................................................................................................... 10 

8.1. Continuous Improvement ............................................................................................. 10 

9. Change Control and Request ................................................................................................ 11 

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9.1. Change Requirements ................................................................................................... 11 

10. Product Acceptance .......................................................................................................... 12 

10.1. Minimum Requirements and Penalties ........................................................................ 12 

11. Packaging, Labeling and Handling ..................................................................................... 13 

Appendix A .................................................................................................................................... 14 

Confidentiality Agreement ................................................................................................ 14 

Appendix B .................................................................................................................................... 17 

Global Supplier Quality Manual Acknowledgement Form ............................................... 17 

Appendix C .................................................................................................................................... 19 

Supplier Quality Survey FQA7.4.5 ..................................................................................... 19 

Appendix D .................................................................................................................................... 28 

Approved Supplier Categories .......................................................................................... 28 

Appendix E .................................................................................................................................... 29 

PPAP Requirements, Retention/Submission Level Information and Forms ..................... 29 

Appendix F .................................................................................................................................... 36 

Corrective and Preventive Action (CAPA) FQA8.5.2 ......................................................... 36 

Appendix G .................................................................................................................................... 38 

Deviation Approval Request FQA029-2 ............................................................................ 38 

Appendix H .................................................................................................................................... 40 

Supplier Rating System - Scorecards Calculation .............................................................. 40 

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1. Introduction 

1.1. General Business Requirements 

Suppliers are considered an integral part of the business. The capabilities of our suppliers support 

the fulfillment of the Sloan Valve Company (SLOAN) mission and the achievement of company 

objectives. Relationships with our suppliers are built on total quality principles and practices to 

achieve the best performance, delivery, service and total cost. 

As such, all suppliers must abide by the policies set forth in the Global Supplier Quality Manual. 

All suppliers considering doing business with SLOAN will be required to sign a confidentiality 

agreement (Appendix A). 

All drawings, specifications, technical information and data furnished by SLOAN remain the property 

of SLOAN and may not be copied, duplicated or shared with any third party without the written 

consent of SLOAN. 

1.2. Sloan Valve Company Quality Policy 

Sloan Valve Company strives to consistently offer quality parts and services at a good value; to lead 

in design and technology; to drive continuous improvement and to provide consistent, quick 

delivery to the end user. These same guiding principles towards maintaining customer satisfaction 

and continuous improvement necessarily become a mutual goal of SLOAN and its suppliers. 

Suppliers are accountable for product conformance, system and process compliance and increased 

performance in a globally competitive environment. 

As such, it is SLOAN policy to support the development of its suppliers as applicable and to recognize 

suppliers for sustained performance and for continuing improvement. 

Quality is the “Number One” operating priority at SLOAN. Our goal is to give Quality the highest 

priority in every decision we make. This philosophy is implemented by SLOAN in using the following 

directives: 

1. Every SLOAN product must be perceived by the customer as the unquestioned Quality 

Leader in its market. 

2. Every SLOAN supplier must recognize that Quality means total conformance to 

specifications and procedures that will result in satisfied customers. 

3. Top management at suppliers must be involved in the organization and the management of 

Quality programs. 

4. Suppliers will design and fully implement process control systems to verify capability and 

product characteristics to help us… 

“DO IT RIGHT THE FIRST TIME” 

1 April 2010 GQA SUPPLIER MANUAL 1-2010 (Rev 2).docx


1.3. Purpose 

This Global Supplier Quality Manual establishes minimum quality requirements for SLOAN. These 

minimum quality requirements align with the ISO 9001 standard (www.iso.org) and the manual 

makes reference to the Automotive Industry Action Group (AIAG) manuals and forms. The 

requirements within this manual are provided as a supplement to, and do not replace or alter the 

terms or conditions within SLOAN supply and purchase documentation, engineering drawings 

and/or specifications. 

1.4. Scope 

This document applies to all suppliers of materials, products or services to SLOAN. Suppliers must 

ensure that their suppliers also support compliance throughout the supply chain. 

1.5. Responsibility 

Under the guidance of the Global Supplier Quality Assurance Manager, a cross functional team 

consisting of representatives from Global Sourcing, Engineering and the Quality Champions at each 

SLOAN location are responsible for the Global Supplier Quality Manual implementation, and have 

the authority to ensure all suppliers meet and fulfill its requirements. 

Suppliers are responsible for ensuring that products and/or services provided meet established 

requirements and assume full responsibility for the quality thereof. 

1.6. Supplier Receipt and Acceptance of Global Supplier Quality Manual 

All new and existing suppliers must: 

• Sign, date and return the “Acknowledgement Form” from the Global Supplier Manual 

(Appendix B) to concede reading the document and its requirements. 

• This manual may be updated periodically by SLOAN. All future revisions are planned to be 

posted in the “supplier” section on www.sloanvalve.com. 

• Suppliers are responsible for obtaining and using the current revision of this document. 


2. Quality Requirements 


2.1. Quality System Requirements 

Suppliers must establish, maintain and demonstrate Quality Systems with supporting procedures to 

ensure that products and services conform to SLOAN purchase agreements and specifications. All 

new and potential suppliers must complete and submit a “Supplier Quality Survey”, form FQA7.4.5 

(Appendix C) for review, where applicable. In addition, a site audit by SLOAN representatives may 

be required prior to awarding businesses. 

2.2. Requirements for Suppliers of Production Materials and Services 

All suppliers must maintain a documented Quality System that is aligned with the ISO9001 standard 

and includes but is not limited to processes and procedures establishing and maintaining as a 

minimum the following elements (unless otherwise agreed to): 

• Products traceable to raw materials or components used in the Manufacturing Process. 

• Product should have positive identification at all times to address traceability via lot 

numbers, date codes or other means as applicable. 

• Document Control for Design, Process and Quality Information and Records 

• Inspection Plans 

• Calibration Plans and Records 

• Operator Instructions 

• Test and Inspection Records 

• Root Cause Analysis 

• Control of Non-conforming Material 

• Corrective and Preventative Action Process 

• Statistical Methods 

Suppliers will be subject to annual reviews and required to show compliance with the minimum 

requirements listed above, unless otherwise or previously agreed to. 

2.3. Requirements for Non-Production Material and Services Suppliers 

Suppliers of services and non-production materials may be required to show proof of an effective 

Quality Management System. 



3. Supplier Approval and Certification 

3.1. Introduction 

Only approved suppliers will be eligible to supply production material to SLOAN. 

Qualification and approval will depend on a successful review of a supplier’s total quality 

management (TQM) capabilities in alignment with the ISO9001 standard. Copies of the “Supplier 

Quality Survey”, form FQA7.4.5 used for this review can be found in Appendix C of this manual. 

In addition to the elements listed in the “Supplier Quality Survey” forms, the supplier will be 

responsible for demonstrating: 

• Supplier’s current delivery performance based on 100% on-time expectation 

• Quality performance with defect rates less than 5,000 ppm 

• Available Manufacturing Capacity for the volume of product projected. 

• Ability to provide inspection, component testing and design analysis (where appropriate) of 

product as required. 

• Process control and capability at a minimum Cpk/Ppk of 1.33 or better for variable data. 

• Technical and Managerial capacity and continuity. 

• Technical support and availability 

• Financial stability 

• Information Technology infrastructure compatibility 

3.2. Supplier Evaluation 

Upon evaluation, which may include site visits and auditing of the facilities, product and production 

processes, a review will be facilitated by a cross functional team consisting of members from the 

Quality, Sourcing and Engineering Departments and the results forwarded to the supplier. This 

review will include both financial and quality aspects of the business. 

The results of this review will indicate each supplier to either a Non-Certified or Certified supplier 

status (Appendix D). 

Certified suppliers meet and exceed minimum requirements and have shown a consistent history of 

satisfying the supplier performance metrics. Certified suppliers will be assigned to “Dock to Stock” 

status from the receiving inspection process at SLOAN facilities. 

Non-Certified suppliers will be assigned a SLOAN contact person who will be the primary contact for 

all activity outside the direct purchasing process. This contact will work with the supplier to develop 

a monitoring and improvement program with the intent of bringing the supplier’s level of 

performance on the elements listed in the Supplier Performance Metrics up to the 90% level. 

Each non-certified supplier will have a maximum of 1 year or a mutually agreed upon schedule to 

reach this level of performance. If after this time, the supplier has not been able to reach the 90% 



level of performance, they may lose their qualification status and be subject to dismissal as a 

supplier for SLOAN. 

A certified supplier’s status may change in the event of the discovery of discrepant product or 

unsatisfactory performance. The change may consist of removal of one or all products supplied 

from the “dock to stock” status. The supplier will then be required to certify every shipment of 

product removed from “dock to stock” status and validate the product conformance to SLOAN 

specifications with supporting statistical data. 

If the discrepancy is of such a large magnitude or has a significant impact, the status of the supplier 

will be lowered to non-certified until corrective action is taken and compliance is demonstrated. 

3.3. Approved Supplier List 

An Approved Supplier List (Non-Certified and Certified) will be maintained by the Strategic Sourcing 

Department for business award. This master file captures the supplier contact information, supplier 

status and approval documentation. 


4. Part Approval 


4.1. Prototype and Initial Sample Submission 

Suppliers are required to comply with the Automotive Industry Action Group (AIAG) Production Part 

Approval Process (PPAP) requirements (www.aiag.org). A “Level 3” PPAP is required for all 

submissions unless otherwise specified. 

Related PPAP requirements, level information and applicable forms are contained in Appendix E of 

this manual. 

4.2. Tooling and Gauge Requirements 

Suppliers will be responsible for the purchase, maintenance, and calibration of all gages and 

equipment necessary to maintain process and product control. Calibration systems must comply 

with recognized ANSI/ASQ standards. Current SLOAN supplied tooling and gauges will be 

maintained utilizing the same process. 



5. Corrective and Preventive Action (CAPA) 

5.1. Introduction 

Suppliers are responsible for providing defect-free product and services; meaning accountability for 

quality, reliability and conformance. When quality issues occur, the supplier is required to 

determine the root cause and corrective action to resolve the issue and to ensure no recurrence. 

SLOAN reserves the right to recover justified expenses from suppliers for performance failures 

related to quality and delivery issues. 

5.2. Non-conformance and Supplier Response 

Supplier must take immediate action upon receipt of a “Corrective and Preventive Action” (CAPA) 

Request, form FQA8.5.2 (Appendix F) including direct contact with the Quality Engineer as specified 

unless the request states ‘information only’. Supplier must acknowledge receipt of a CAPA Request 

and provide an initial response, (containment of issue) within 24 business hours. 

As a minimum, the following activities must be initiated when initially responding to the CAPA 

Request: 

• Identify and initiate a short-term containment plan to prevent additional non-conformance 

at SLOAN. This may include the inventory at SLOAN facilities, in the distribution system, at 

the supplier and in supplier production. 

• Identify a short-term Corrective Action Plan with timing to replace non-conforming material 

with certified material. 

• The containment actions, short-term corrective actions and date implemented must be 

documented in writing by the supplier and communicated as prescribed in the CAPA 

Request. 

Supplier must provide response to a CAPA Request within 5 business days. The response must 

include or document: 

• Appropriate analysis and description of the “Problem Statement”. 

• Definition and verification of the non-conformance root cause including supporting data 

and/or study result. 

• Verification of permanent corrective action including supporting data, implementation 

dates and updated Advance Product Quality Planning (APQP) documentation. 

• The lot number/effectivity date for the long-term corrective action implementation date 

must be identified. Any updates to the corrective action plan, such as completion dates, 

must be communicated to SLOAN. 


6. Supplier Deviation Request 


6.1. Issues Requiring a Deviation 

The supplier shall notify SLOAN in writing, as soon as they become aware of any facts suggesting the 

product shipped does not conform to design requirements. In addition, the supplier shall also notify 

in writing, prior to any change in process or tool modification. 

6.2. Request for Deviation 

The supplier may submit a Deviation Approval Request, form FQA029-2 (Appendix G) to the 

Strategic Sourcing Department for product not conforming to design requirements. The Strategic 

Sourcing Department will process the request in accordance with SLOAN Deviation Request 

Procedure in order to ensure that form, fit, function or durability is not affected. The request must 

be made and approved prior to the shipment of discrepant material. All deviated product must be 

clearly identified. If the deviation is not approved, the supplier may not release the product. 

Unapproved product will be rejected. 

The supplier shall perform a root cause analysis and develop a corrective and preventive action plan 

as it relates to the deviation request. 



7. Supplier Rating and Monitoring 

7.1. Supplier Performance Metrics 

The criteria for performance will include the following elements: 

• On time delivery goal– 100% on time for all standard orders (expedited orders are not 

subject to this provision). 

• Lot acceptance percentage -100% goal. 

• Corrective action response time (acknowledgement in 24 business hours, response within 5 

business days). 

• All product defects – max 5,000 ppm. 

• Material packaging and labeling conforms to SLOAN requirements 

7.2. Supplier Rating System 

Suppliers of materials are measured on their performance, on an ongoing basis, based on the 

criteria mentioned above. The results are weighted to develop an overall score and a “Green”, 

“Yellow” or “Red” status designation (Appendix H). The resulting Supplier Scorecard is 

communicated to the supplier on a quarterly basis unless the performance metrics are not being 

achieved, in which case the supplier will be notified immediately. 

Criteria Weight Possible Points 

On time delivery 15 15 

Lot acceptance % 30 25 

CAR response time 20 20 

PPM 30 30 

Packaging and labeling 5 10 

100% 100 

Scorecard values are tracked over time and evaluated for consistency and/or improvement. A score 

below 75 (“Red” status) is less than acceptable and is cause for concern. A plan for score 

improvement should be developed and agreed upon between the supplier and SLOAN. Otherwise, 

action may be required by SLOAN to provide alternative sourcing. 

7.3. On-site Assessments 

Suppliers and their sub-tier suppliers may be audited as part of SLOAN’s Supplier Rating and 

Monitoring Program to investigate issues or less than acceptable scores. SLOAN reserves the right 

to perform periodic on-site appraisals of the supplier’s facility, quality systems, records, and product 

ready for shipment. The supplier’s personnel, gauging, and testing facilities shall be made available 

as required. 


8. Supplier Development 


8.1. Continuous Improvement 

Suppliers are expected to demonstrate a commitment to continuous improvement in products and 

processes provided to SLOAN. Objective evidence of “self-development” may be requested. Quality 

system emphasis is placed on preventing non-conformity rather than detecting non-conformity. 

SLOAN encourages suppliers to implement business systems eliminating non-value added activity, 

mistake-proofing and cost reduction/avoidance. Cost reduction must be an integral part of the longterm 

success of SLOAN and its suppliers in order to remain competitive and strong in the 

marketplace. Suppliers are expected to develop or maintain the ability to offer cost 

avoidance/reductions through effectively implementing internal quality improvement programs and 

value analysis techniques. 

Supplier development also entails a proactive approach to encourage and/or to assist suppliers in 

successful deployment of continuous improvement efforts ranging from simply providing feedback 

on supplier scorecards (opportunities for improvement) to launch and execution of complex joint 

projects. Opportunities for development can be identified to include, but not limited to, technical 

issue resolution, product development, e-commerce enablement, training in quality 

methodology/tools (e.g. Six Sigma), materials and logistics, contingency planning, lean 

manufacturing, etc. 


9. Change Control and Request 


9.1. Change Requirements 

The assigned Sloan Supplier Contact will receive all requests for changes to product, tooling, 

production processes or services and requests for deviation originating with a supplier. 

The request must be documented and supporting justification shall accompany the request. This 

should include information on costs, impact on form, fit and function, reliability and functional test 

data, field testing (when appropriate), part, process and product capability studies, and other 

documentation as deemed necessary after discussions between the supplier and SLOAN. 

A “Level 3” PPAP (unless otherwise specified), including samples of the product, materials or 

services will need to be submitted to verify compliance. 

No change to tooling, product, services or processes will be made by the supplier without prior 

notification and/or approval of SLOAN. If warranted, the Sloan Supplier Contact will facilitate a 

Sloan deviation to permit continued production for the length of time needed for the supplier to 

complete the change. 

The cost of unauthorized change by the supplier is not limited only to the repair or replacement of 

the product or service, but may include sharing of post production costs and damages. The supplier 

may also be responsible for additional costs resulting from the disruption of production and/or 

services at SLOAN; including but not limited to additional inspection, re-work and re-manufacturing 

costs. 

When a Supplier initiated change affects a material, product or service requiring compliance to 

national or International standards and codes, it is the responsibility of the supplier to submit 

documentation verifying that the changed product or material satisfies codes and standards. 


10. Product Acceptance 


10.1. Minimum Requirements and Penalties 

Product supplied to SLOAN will be subject to inspection and verification at receipt to assure 

compliance with technical and administrative requirements. 

SLOAN reserves the right to perform source inspection or to request third-party inspection at the 

supplier’s facility. 

Suppliers who send material not meeting expectations will be responsible for the costs involved in 

sorting, repairing, reworking and replacing this product or material. The supplier will be responsible 

for providing these services with their own or third party resources. All cost associated for any of 

these activities performed or coordinated by SLOAN personnel will be passed down to the supplier 

accordingly at a rate of $50.00 per person per hour. 

Where material or product is found to be discrepant at receipt or upon subsequent use, even if no 

rework, repair or replacement is necessary, the supplier is expected to develop and implement 

corrective actions to address the issue. Time lines for completion of these actions will be based on 

the extent and impact of the discrepancy as assigned by the Supplier Quality Engineer. 

Suppliers are responsible for maintaining documentation showing inspection and/or testing of any 

in-process, final or lot sample testing and inspection for material and product provided. These 

documents must be available for review upon request. This documentation must be maintained for 

a minimum of two years from the shipment of material. 



11. Packaging, Labeling and Handling 

All packaging, labeling and handling requirements will be specified and included as part of the 

contract and/or purchase order. 

1. Packing list minimum requirements include: 

a. Material Number 

b. Engineering Revision Level 

c. Part or Product Description 

d. Quantity (ordered and shipped, if different) 

e. Number of cartons, containers, etc., including quantity in each 

f. PO Number 

g. Any other as previously agreed to 

2. Invoice minimum requirements include: 

a. Invoice Date and Number 

b. Ship To Information 

c. PO Number 

d. Material Number 

e. Engineering Revision Level 

f. Part or Product Description 

g. Invoice Quantity and Amount 



Appendix A 

Confidentiality Agreement 


SLOAN VALVE COMPANY 

10500 Seymour Avenue Franklin Park, Illinois 60131-1259 847-671-4300 Fax 847-671-4470 

Confidentiality Agreement 


This Agreement effective this day of , 20 , by 

and between Sloan Valve Company, 10500 Seymour Avenue, Franklin Park, Illinois 60131, 

and 

(hereinafter called “Supplier”). 

WITNESSETH 

WHEREAS, Sloan Valve has certain proprietary information relating to the development and 

manufacture of , 

including, but not limited to the product, specifications, manufacturing processes and procedures, 

and 

WHEREAS, Supplier has certain proprietary information and skills relating to the manufacture 

of 

, and 

WHEREAS, Sloan Valve and Supplier wish to exchange information on cooperating with 

developing 

for Sloan Valve. 

NOW, THEREFORE, in consideration of the mutual promises contained herein, the parties 

agree as follows: 

1. Sloan Valve and Supplier hereby agree that they will not commercially use (except for 

purposes of this agreement) or disclose to others (except to affiliated corporations of the 

recipient or consultants subject to confidentiality agreements who are retained to assist in 

evaluating the information) any information relating to the items listed above which is 

disclosed to either by the other party without first obtaining the disclosing party’s express 

written consent. 

2. The non-use and non-disclosure obligations hereof shall not apply to (a) any information 

which is or becomes published or publicly known, through no fault of the recipient, (b) 

and information previously known to the recipient or affiliate thereof, or (c) any 

information obtained in good faith from third parties not under an obligation of secrecy to 

the disclosing party. 

3. Both Sloan Valve and Supplier’s obligations under this agreement shall continue for a 

period of five (5) years from the date thereof, at the end of which time they shall 

terminate. Prior to termination, both parties shall have the right to request from the other 

party an extension of this agreement or the immediate return of all documentation which 

has been provided to it, and any and all copies through which it may have in its 

possession. Such request shall be provided by written notice.

4. All notices hereunder shall be transmitted by registered or certified mail, return receipt 

requested, to the address of the parties set forth above or such other address as either 

party may designate from time to time in a written notice to the other party. 

5. Neither this agreement nor the disclosure of information in accordance herewith grants 

rights under any patent of either party. 

6. This agreement shall be construed and the respective rights and obligations of the parties 

determined according to the laws of the State of Illinois. 

7. This agreement represents the entire agreement between the parties hereto with respect to 

the subject matter hereof and the terms, conditions and provisions of this agreement shall 

prevail over any additional or inconsistent statements, terms, conditions, or provisions 

contained in any document passing between the parties hereto including, but not limited 

to, any acknowledgments, confirmations or notices. This agreement may not be amended 

or modified except in writing, signed by a duly authorized representative of each of the 

parties. 

8. The undersigned represent and warrant that they are legal representatives of and have the 

authority to execute this agreement on behalf of their respective parties. 

Agreed to on behalf of Sloan Valve Company 

By: 

Title: 

Steven Rodgers 

Vice President Global Supply Chain Operations 

Date: 

Agreed to on behalf of 

Date: 

By: 

Title:


Appendix B 

Global Supplier Quality Manual Acknowledgement Form 



10500 Seymour Avenue Franklin Park, Illinois 60131-1259 847-671-4300 Fax 847-671-4470 


Supplier Acknowledgement 

Dear Supplier, 

Sloan Valve Company had developed this Global Supplier Quality Manual in an effort to communicate, 

clarify and document our requirements to all current and future suppliers. 

It is requested that Supplier representatives sign and date this acknowledgement and fax a copy to the 

attention of: 

Global Sourcing Department; Fax: (847) 233-2145 

We, the undersigned, hereby acknowledge the receipt of the SLOAN Global Supplier Quality Manual 

and understand and agree to the contents and conditions specified therein. 

SUPPLIER INFORMATION 

Name: 

________________________________________ 

Address: 

________________________________________ 

________________________________________ 

________________________________________ 

Signature: 

___________________________________________________________________________ 

Print Signature Title Date


Appendix C 

Supplier Quality Survey FQA7.4.5 



















Appendix D 

Approved Supplier Categories 

Each approved supplier in the SLOAN supplier community will be classified as either “Non-Certified” 

or “Certified”. 

1. Certified Supplier 

A certified supplier is one who supplies material of such quality that it is not necessary to 

perform routine testing on each lot received. Certified suppliers have met or exceed all of 

SLOAN’s quality program requirements as stated in this manual, have consistently achieved a 

90% level or better (“Green” status) on the Supplier Performance Metrics and comply with the 

following criteria: 

 

 

 

 

 

 

 

 

Having no product related lot rejections for at least one calendar year. 

Having no non-product related rejections for at least six consecutive months. 

Having no production-related negative incidents for at least six consecutive months. 

Having successfully passed a recent on-site quality system evaluation. 

Having a totally agreed on specifications. 

Having a fully documented process and quality system. 

Having the ability to furnish timely copies of certificates of analysis, inspection data, and test 

results. 

Having a process that is stable and demonstrated as being in control. 

2. Non-Certified Supplier 

A non-certified supplier is one who is a potential future certified supplier, but has not been 

supplying long enough to have a history of good performance or does not meet all of the 

requirements to become a certified supplier at the time. 



Appendix E 

PPAP Requirements, Retention/Submission Level Information and Forms 

A. PPAP Requirements, brief explanation: 

1. Design Records 

A copy of SLOAN’s drawing for the submitted part must be included with submission when 

requested. 

2. Engineering Change Documents 

In case of design and/or drawing changes the Engineering Change Notice (ECN) shall be 

submitted. In case of change in process at supplier (not affecting design or drawing) and 

PPAP required by SLOAN the Engineering Change Notice (ECN) shall be submitted. 

3. Customer Engineering Approval, if required 

In cases when design change or drawing change has been made pertaining to the supplier’s 

proposed change, Engineering Change Notice from SLOAN will be enclosed. 

4. Design FMEA 

Design FMEA is required if the supplier is responsible for design. Refer to latest edition of 

AIAG Potential Failure Mode and Effect Analysis reference manual. 

5. Process Flow Diagrams 

Flow chart describing the production process for the part. 

6. Process FMEA 

Refer to the latest edition of AIAG Potential Failure Mode and Effect Analysis reference 

manual. 

7. Control Plan 

The Control Plan should describe as a minimum, the operation steps, classified 

requirements, tolerances, measurement technique, sample size and frequency, records and 

reaction plan when nonconformity occurs. 

8. Measurement System Analysis (MSA) 

A measurement system analysis must be performed to understand how measurement error 

is affecting the measured values. To be done for the measuring, gauging or test equipment, 

used to produce the Process Capability Studies. Refer to the latest edition of 

AIAG Measurement System Analysis (MSA) manual. 

9. Dimensional Results 

Dimensional inspection must be done for all parts and product materials (see sample 

products” below) with dimensional requirements to determine conformance with all design 

records specifications. It is the supplier’s responsibility to provide dimensional 

measurement results. If a third party inspection service has been used, this must be stated 

on the results sheet. Any compensation for costs using external services will not be 

accepted by SLOAN if this was not included in the quote. 

10. Material, Performance Test Result 



All performance, durability and material test specified on drawings or technical 

requirements must be performed and recorded by the supplier if not otherwise agreed 

upon with SLOAN. This clause included results from material analysis documented in a 

material certificate. 

11. Initial Process Study (capability study, Cpk) 

Process capability studies must be carried out on the classified requirements specified in 

SLOAN’s drawings as well as on the critical process parameters identified by the supplier’s 

process FMEA. Special processes, which cannot be verified by means of control and testing 

afterwards, should be tested, documented and controlled in order to guarantee that the 

specifications are fulfilled. SLOAN requires a minimum of 1.67 Cp and 1.33 Cpk for the initial 

process study approval of process. If the obtained Cpk is less than 1.33, a 100% inspection 

of parts is required. Refer to the latest edition of AIAG Statistical Process Control (SPC) 

manual. 

12. Qualified Laboratory Documentation 

Laboratory scope is a quality record containing: 

The specified tests, evaluations and calibrations a supplier laboratory has the ability and 

competency to perform 

 

 

A list of the equipment which it uses to perform the above 

A list of the methods and standards to which it performs the above 

13. Appearance Approval Report 

Applies only to parts with appearance requirements stated in the drawing. 

14. Sample Products 

The supplier is to provide production level parts as requested on the order. Parts must be 

manufactured according to the methods and with the equipment intended for future serial 

production. Part must be from a production run unless otherwise agreed upon with SLOAN. 

A Master Sample is the sample that is going to be retained at the supplier for referral. 

15. Master Sample 

The supplier should save parts as reference sample parts from the initial sample submission. 

16. Checking Aids 

Description and verifying document covering the measuring devices or measuring units to 

be used for verifying purposes. 

17. Records of Compliance of Customer Specific Requirements 

Documentation of compliance of customer specific requirements. 

18. Part Submission Warrant 

The Part Submission Warrant (PSW) form shall correspond with AIAG PPAP-manual model 

and be signed by SLOAN before production and deliveries to SLOAN take place. The PSW 

form will be submitted together with the PPAP order. 

B. Retention/Submission Level Requirements Table and Applicable Forms 



Retention/Submission Requirements Table 

Submission Level 

Requirement Level 1 Level 2 Level 3 Level 4 Level 5 

1. Design Record R S S * R 

a. For proprietary components/details R R R * R 

b. for all other components/details R S S * R 

2. Engineering Change Documents, if any R S S * R 

3. Customer Engineering approval, if required R R S * R 

4. Design FMEA R R S * R 

5. Process Flow Diagrams R R S * R 

6. Process FMEA R R S * R 

7. Control Plan R R S * R 

8. Measurement System Analysis Studies R R S * R 

9. Dimensional Results R S S * R 

10. Material, Performance Test Results R S S * R 

11. Initial Process Studies R R S * R 

12. Qualified Laboratory Documentation R S S * R 

13. Appearance Approval Report (AAR), if 

S S S * R 

applicable 

14. Sample Product R S S * R 

15. Master Sample R R R * R 

16. Checking Aids R R R * R 

17. Records of Compliance R R S * R 

With Customer-Specific Requirements 

18. Part Submission Warrant (PSW) S S S S R 

19. Bulk Material Checklist (see 4.1 above) S S S S R 

S = the organization shall submit to the customer and retain a copy of records or documentation 

items at appropriate locations. 

R = the organization shall retain at appropriate locations and make available to the customer upon 

request. 

* = the organization shall remain at appropriate locations and submit to the customer upon request. 


Production Part Approval, Dimensional Results 

Product Part Approval 

Dimensional Test Results 

ORGANIZATION: 

SUPPLIER/VENDOR CODE: 

INSPECTION FACILITY: 

PART NUMBER: 

PART NAME: 

DESIGN RECORD CHANGE LEVEL: 

ENGINEERING CHANGE DOCUMENTS: 

ITEM DIMENSION/SPECIFICATION SPECIFICATION/ 

LIMITS 

TEST 

DATE 

QTY 

TESTED 

ORGANIZATION MEASUREMENT 

RESULTS (DATA) 

OK 

NOT 

OK 

Blanket statements of conformance are unacceptable for any test results. 

Signature: Title: Date:

ORGANIZATION: 

SUPPLIER/VENDOR CODE: 

Production Part Approval, Material Test 

Product Part Approval 

Material Test Results 

INSPECTION FACILITY: 

*CUSTOMER SPECIFIED SUPPLIER/VENDOR CODE: 

*If source approval is req’d, include the Supplier (Source) & Customer assigned 

code 

MATERIAL SPEC. NO. / REV / DATE 

SPECIFICATION/ 

LIMITS 

TEST 

DATE 

PART NUMBER: 

PART NAME: 

DESIGN RECORD CHANGE LEVEL: 

ENGINEERING CHANGE DOCUMENTS: 

NAME OF LABORATORY: 

QTY 

TESTED SUPPLIER TESTRESULTS (DATA) OK 

NOT 

OK 

Blanket statements of conformance are unacceptable for any test results. 

Signature: Title: Date:


Appendix F 

Corrective and Preventive Action (CAPA) FQA8.5.2 


CORRECTIVE ACTION PREVENTIVE ACTION (CAPA) FORM 

CAPA# Date: Part # Material # 

Severity Level 

Requester: CAPA Owner: Department: 

Major 

Customer Complaint Process Improvement Internal Audit Preventive Action 

Management Request Corrective Action Other (describe) : 

Non-conformance: 

Immediate Action Immediate Action due to QA by : 

Root Cause Analysis 

Performed by: 

Long Term Corrective Action to Prevent Re-Occurrence (Action Plan) 

Estimated Completion Date: 

Corrective Action Responsibility: 

Identify Similar Products or Processes Where Corrective Action Is Applicable: 

Preventive Action Responsibility: 

Estimated Completion Date: 

CAPA Team Members: 

Corrective Action Plan Approval 

Satisfactory Unsatisfactory 

QA Plan Acceptance Signature 

Date 

Verification (QA Audit of CAR Implementation and Effectiveness) 

Objective Evidence: 

Verification Auditor: 

Verification Approval 

Satisfactory 

Unsatisfactory 

Verification Signature 

Date 

Audit Date: 

Close Date 



Appendix G 

Deviation Approval Request FQA029-2 


Deviation Approval Request 

Date: 

Quality Champion: 

Deviation Number Part Number Revision Number All Parts Effected 

Engineering Drawing # Department Code Defect Code Deviation Quantity 

Use-As-Is Receiving Inspection Supplier Parts Life of Tool Alternate Bill 

Deviation Nonconformance Not Available Deviation of Materials 

Fill in the following blanks, as applicable. 

RMR Number Supplier Name Supplier Location RIR Number Tool ID Number 

Complete the Inspection Summary, including the Drawing Number and the dimensions to deviate. 

Print Dimensions and Tolerances Sample 1 Measurements Sample 2 Measurements Sample 3 Measurements 

Dimension 1 

Dimension 2 

Dimension 3 

Inspected By: 

Inspection Date: 

Description of Nonconformance: 

Reason or Cause of Deviation: 

Corrective Action: 

Date Corrective Action Implemented: 

Deviation Action Plan: 

Corrective Action Audit Date: 

Deviation Closeout Plan: 

Deviation Expiration/Closeout Date: 

Order Quantity: 

Deviation Requested By: 

Quality Assurance Approval Date Comments : 

Material Manager Approval Date Comments : 

Design Engineering Approval Date Comments : 

Interchangeability Affected? Yes No 

Fit / Form / Function Affected? Yes No 

Sales / Marketing Approval (As Required) Date Comments : 

Customer Concession Required? Yes No 

Technical Support Services Approval (As Required) Date Comments : 

Manufacturing Engineering Approval or Purchasing (As 

Required) 

Date 

Comments :


Appendix H 

Supplier Rating System - Scorecards Calculation 



1. OTD = #of receipts delivered on time x 100 (rounded up at .5) 

Total number of shipments 

Criteria Data Score 

On – Time Delivery* ≥98% 15 

≥97% 14 

≥96% 13 

≥95% 12 

≥94% 10 

≥90% 5 

≥80% 2 


4. Parts Per Million (PPM) = Quantity of parts rejected x 1,000,000 

Quantity of parts received 

PPM Score % Score 

0 – 1250 0.125% 30 

1251 – 2500 0.25% 25 

2501 – 3750 0.375% 20 

3751 – 5000 0.50% 10 

> 5000 > 0.50% 0 

5. Packaging and Labeling 

3. All material packaging and labeling to comply with Sloan Valve Company 

requirements as specified on the Contract or Purchase Order (PO). 

4. Packing list minimum requirements include: 

a. Material Number 

b. Engineering Revision Level 

c. Part or Product Description 

d. Quantity (ordered and shipped, if different) 

e. Number of cartons, containers, etc., including quantity in each 

f. PO Number 

g. Any other as previously agreed to 

5. Invoice minimum requirements include: 

a. Invoice Date and Number 

b. Ship To Information 

c. PO Number 

d. Material Number 

e. Engineering Revision Level 

f. Part or Product Description 

g. Invoice Quantity and Amount 

Packaging / Labeling 

Score 

0 mistakes 10 

1 mistake 9 

2 mistakes 8 

Over 3 mistakes 0 



Supplier Rating System – Status Designation 

Overall Score (Points) 

Status Designation 

90 – 100 Green 

89 – 75 Yellow 

≤ 74 

Red 


REVISION HISTORY SHEET 


Revision 

Date 

DCR 

Number 

Revision 

Number 

Reason for Revision 

1/4/10 1-2010 1 Initial release. 

4/20/10 1-2010 2 Revised Section 10 “Product 

Acceptance”; added a $50/hr. 

chargeback. 

Author 

and Date 

F. Echevarria 

1/4/10 

F. Echevarria 

4/20/10

GLOBAL SUPPLIER QUALITY MANUAL - Sloan Valve Company

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