GLOBAL SUPPLIER QUALITY MANUAL - Sloan Valve Company

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2. Quality Requirements GLOBAL SUPPLIER QUALITY MANUAL 2010 2.1. Quality System Requirements Suppliers must establish, maintain and demonstrate Quality Systems with supporting procedures to ensure that products and services conform to SLOAN purchase agreements and specifications. All new and potential suppliers must complete and submit a “Supplier Quality Survey”, form FQA7.4.5 (Appendix C) for review, where applicable. In addition, a site audit by SLOAN representatives may be required prior to awarding businesses. 2.2. Requirements for Suppliers of Production Materials and Services All suppliers must maintain a documented Quality System that is aligned with the ISO9001 standard and includes but is not limited to processes and procedures establishing and maintaining as a minimum the following elements (unless otherwise agreed to): • Products traceable to raw materials or components used in the Manufacturing Process. • Product should have positive identification at all times to address traceability via lot numbers, date codes or other means as applicable. • Document Control for Design, Process and Quality Information and Records • Inspection Plans • Calibration Plans and Records • Operator Instructions • Test and Inspection Records • Root Cause Analysis • Control of Non-conforming Material • Corrective and Preventative Action Process • Statistical Methods Suppliers will be subject to annual reviews and required to show compliance with the minimum requirements listed above, unless otherwise or previously agreed to. 2.3. Requirements for Non-Production Material and Services Suppliers Suppliers of services and non-production materials may be required to show proof of an effective Quality Management System. 3 April 2010 GQA SUPPLIER MANUAL 1-2010 (Rev 2).docx
GLOBAL SUPPLIER QUALITY MANUAL 2010 3. Supplier Approval and Certification 3.1. Introduction Only approved suppliers will be eligible to supply production material to SLOAN. Qualification and approval will depend on a successful review of a supplier’s total quality management (TQM) capabilities in alignment with the ISO9001 standard. Copies of the “Supplier Quality Survey”, form FQA7.4.5 used for this review can be found in Appendix C of this manual. In addition to the elements listed in the “Supplier Quality Survey” forms, the supplier will be responsible for demonstrating: • Supplier’s current delivery performance based on 100% on-time expectation • Quality performance with defect rates less than 5,000 ppm • Available Manufacturing Capacity for the volume of product projected. • Ability to provide inspection, component testing and design analysis (where appropriate) of product as required. • Process control and capability at a minimum Cpk/Ppk of 1.33 or better for variable data. • Technical and Managerial capacity and continuity. • Technical support and availability • Financial stability • Information Technology infrastructure compatibility 3.2. Supplier Evaluation Upon evaluation, which may include site visits and auditing of the facilities, product and production processes, a review will be facilitated by a cross functional team consisting of members from the Quality, Sourcing and Engineering Departments and the results forwarded to the supplier. This review will include both financial and quality aspects of the business. The results of this review will indicate each supplier to either a Non-Certified or Certified supplier status (Appendix D). Certified suppliers meet and exceed minimum requirements and have shown a consistent history of satisfying the supplier performance metrics. Certified suppliers will be assigned to “Dock to Stock” status from the receiving inspection process at SLOAN facilities. Non-Certified suppliers will be assigned a SLOAN contact person who will be the primary contact for all activity outside the direct purchasing process. This contact will work with the supplier to develop a monitoring and improvement program with the intent of bringing the supplier’s level of performance on the elements listed in the Supplier Performance Metrics up to the 90% level. Each non-certified supplier will have a maximum of 1 year or a mutually agreed upon schedule to reach this level of performance. If after this time, the supplier has not been able to reach the 90% 4 April 2010 GQA SUPPLIER MANUAL 1-2010 (Rev 2).docx
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GLOBAL SUPPLIER QUALITY MANUAL - Sloan Valve Company

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