GLOBAL SUPPLIER QUALITY MANUAL - Sloan Valve Company

GLOBAL SUPPLIER QUALITY MANUAL 2010
3. Supplier Approval and Certification
3.1. Introduction
Only approved suppliers will be eligible to supply production material to SLOAN.
Qualification and approval will depend on a successful review of a supplier’s total quality
management (TQM) capabilities in alignment with the ISO9001 standard. Copies of the “Supplier
Quality Survey”, form FQA7.4.5 used for this review can be found in Appendix C of this manual.
In addition to the elements listed in the “Supplier Quality Survey” forms, the supplier will be
responsible for demonstrating:
• Supplier’s current delivery performance based on 100% on-time expectation
• Quality performance with defect rates less than 5,000 ppm
• Available Manufacturing Capacity for the volume of product projected.
• Ability to provide inspection, component testing and design analysis (where appropriate) of
product as required.
• Process control and capability at a minimum Cpk/Ppk of 1.33 or better for variable data.
• Technical and Managerial capacity and continuity.
• Technical support and availability
• Financial stability
• Information Technology infrastructure compatibility
3.2. Supplier Evaluation
Upon evaluation, which may include site visits and auditing of the facilities, product and production
processes, a review will be facilitated by a cross functional team consisting of members from the
Quality, Sourcing and Engineering Departments and the results forwarded to the supplier. This
review will include both financial and quality aspects of the business.
The results of this review will indicate each supplier to either a Non-Certified or Certified supplier
status (Appendix D).
Certified suppliers meet and exceed minimum requirements and have shown a consistent history of
satisfying the supplier performance metrics. Certified suppliers will be assigned to “Dock to Stock”
status from the receiving inspection process at SLOAN facilities.
Non-Certified suppliers will be assigned a SLOAN contact person who will be the primary contact for
all activity outside the direct purchasing process. This contact will work with the supplier to develop
a monitoring and improvement program with the intent of bringing the supplier’s level of
performance on the elements listed in the Supplier Performance Metrics up to the 90% level.
Each non-certified supplier will have a maximum of 1 year or a mutually agreed upon schedule to
reach this level of performance. If after this time, the supplier has not been able to reach the 90%
4 April 2010 GQA SUPPLIER MANUAL 1-2010 (Rev 2).docx