GLOBAL SUPPLIER QUALITY MANUAL - Sloan Valve Company

More documents

Recommendations

Info

GLOBAL SUPPLIER QUALITY MANUAL 2010 7. Supplier Rating and Monitoring 7.1. Supplier Performance Metrics The criteria for performance will include the following elements: • On time delivery goal– 100% on time for all standard orders (expedited orders are not subject to this provision). • Lot acceptance percentage -100% goal. • Corrective action response time (acknowledgement in 24 business hours, response within 5 business days). • All product defects – max 5,000 ppm. • Material packaging and labeling conforms to SLOAN requirements 7.2. Supplier Rating System Suppliers of materials are measured on their performance, on an ongoing basis, based on the criteria mentioned above. The results are weighted to develop an overall score and a “Green”, “Yellow” or “Red” status designation (Appendix H). The resulting Supplier Scorecard is communicated to the supplier on a quarterly basis unless the performance metrics are not being achieved, in which case the supplier will be notified immediately. Criteria Weight Possible Points On time delivery 15 15 Lot acceptance % 30 25 CAR response time 20 20 PPM 30 30 Packaging and labeling 5 10 100% 100 Scorecard values are tracked over time and evaluated for consistency and/or improvement. A score below 75 (“Red” status) is less than acceptable and is cause for concern. A plan for score improvement should be developed and agreed upon between the supplier and SLOAN. Otherwise, action may be required by SLOAN to provide alternative sourcing. 7.3. On-site Assessments Suppliers and their sub-tier suppliers may be audited as part of SLOAN’s Supplier Rating and Monitoring Program to investigate issues or less than acceptable scores. SLOAN reserves the right to perform periodic on-site appraisals of the supplier’s facility, quality systems, records, and product ready for shipment. The supplier’s personnel, gauging, and testing facilities shall be made available as required. 9 April 2010 GQA SUPPLIER MANUAL 1-2010 (Rev 2).docx
8. Supplier Development GLOBAL SUPPLIER QUALITY MANUAL 2010 8.1. Continuous Improvement Suppliers are expected to demonstrate a commitment to continuous improvement in products and processes provided to SLOAN. Objective evidence of “self-development” may be requested. Quality system emphasis is placed on preventing non-conformity rather than detecting non-conformity. SLOAN encourages suppliers to implement business systems eliminating non-value added activity, mistake-proofing and cost reduction/avoidance. Cost reduction must be an integral part of the longterm success of SLOAN and its suppliers in order to remain competitive and strong in the marketplace. Suppliers are expected to develop or maintain the ability to offer cost avoidance/reductions through effectively implementing internal quality improvement programs and value analysis techniques. Supplier development also entails a proactive approach to encourage and/or to assist suppliers in successful deployment of continuous improvement efforts ranging from simply providing feedback on supplier scorecards (opportunities for improvement) to launch and execution of complex joint projects. Opportunities for development can be identified to include, but not limited to, technical issue resolution, product development, e-commerce enablement, training in quality methodology/tools (e.g. Six Sigma), materials and logistics, contingency planning, lean manufacturing, etc. 10 April 2010 GQA SUPPLIER MANUAL 1-2010 (Rev 2).docx
Page 1 and 2: GLOBAL SUPPLIER QUALITY MANUAL Sloa
Page 3 and 4: GLOBAL SUPPLIER QUALITY MANUAL 2010
Page 9 and 10: 4. Part Approval GLOBAL SUPPLIER QU
Page 11: 6. Supplier Deviation Request GLOBA
Page 15 and 16: 10. Product Acceptance GLOBAL SUPPL
Page 19 and 20: 4. All notices hereunder shall be t
Page 21 and 22: SLOAN VALVE COMPANY 10500 Seymour A
Page 37 and 38: Production Part Approval, Dimension
Page 47: REVISION HISTORY SHEET GLOBAL SUPPL

GLOBAL SUPPLIER QUALITY MANUAL - Sloan Valve Company

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?