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Trauma Care
Crisis Counseling. or be easily startled. disaster recovery solutions.
As stated by Kathryn Dardeck, Ed.D, Crisis Counseling could be used to A traumatic incident can leave the
co-chair of the Massachusetts assist people suffering from the employees in a state of shock and
Disaster Response Network, above mentioned disorders by: stress making it difficult for them to
Massachusetts “The goal of Crisis
Counseling is to facilitate normal
recovery response in normal people
having normal reactions to an
• Helping people understand what
they are experiencing and help them
find ways to cope.
follow & execute operational
instructions.
Business Impact
abnormal event”. During a crisis or • Preventing long term mental health This human impact would eventually
disaster, people experience problems by returning people to result in decreased levels of
emotional and psychological their pre- disaster level of functioning productivity and lower turnover
reactions which may or may not more quickly.
which if not controlled in time might
subside with time.
• Normalizing people's reactions, threaten the very existence of the
Shattered State of Mind
reducing their fear of reoccurrence business.
Individuals or a community affected
of the incident.
Choosing a Crisis Counsellor
by a crisis are in a shattered state of
mind and need instant care and
Business Continuity & Crisis
Counselling
Choosing a right crisis counsellor is
extremely important as the person
attention. Depending upon a
person's physiological makeup, the
crisis can either have a momentary
impact or could leave a long lasting
scar.
With globalization & intense
competition, business's today have
made significant investments on
stream lining their processes,
implementing state of the art
chosen for the role will be solely
responsible for restoring the sense of
security & direction within the
employees who have been subjected
to a traumatic incident.
Medically, the stress responses in
individuals involved in a crisis can be
broadly divided into two categories.
These are: Acute Stress Reaction
(ASR) and Post Traumatic Stress
Disorder (PSTD). Symptoms of ASR
include confusion, inability to
concentrate, nightmares etc., and
those of PTSD include Nightmares &
lack of sleep, feel detached or numb,
technological solutions and bringing
on board a talented and efficient
workforce.
Businesses need to ensure continuity
of their operations to remain
competitive and fulfil their service
obligations to customers. To protect
the business from any disruptions,
organizations design & implement
robust business continuity & IT-
Once the crisis counsellor is
selected, he should be made aware
of the organizations business
continuity plans and should be made
a part of the mock drills and
simulation exercises. Also a peer
counsellor as backup should be
nominated in case the primary
counsellor is unavailable.
Statistics suggest around 40 percent
of organizations experiencing a
disaster never re-open, and almost
30 percent of those that do, close
within two years. Assurance by the
way of automation can at times fail
as ultimately people are the key
business drivers.
THE PROTECTOR
Business continuity plans should take
into account the need for crisis
counselling & trauma management
as the organizations ability to rapidly
recover from a disaster highly
depends upon the ability of its
workforce to resume normal levels of
operations.
Sept-Oct 2009 52