Child Protection and Welfare Practice Handbook - Health Service ...

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128 Child Protection and Welfare Practice Handbook Source: Broadhurst et al (2010) Risk checklist 9 Do my family members know how to contact someone from work if I do not come home when expected? 9 Have I taken basic precautions, such as being ex-directory at home? 9 Have I accessed personal safety training? 9 Is it possible for me to continue to work effectively with this family? 4.3 Continuous professional development Your line manager is the link between you (the practitioner) and sourcing the appropriate training to meet your training needs through consultation with your local Child Care Training Department. Training needs in relation to child protection and welfare are identified in the following ways: Training needs are identified by national, regional and local managers • in relation to key national service delivery priorities. These are communicated to the Workforce Development, Education, Training and Research (WDETR) unit of the national office of the HSE Children and Family Services. This unit has responsibility for developing nationally standardised training programmes for local delivery to practitioners by the Child Care Training Departments. Training needs can arise from changes in legislation, policies, procedures • and practices. Child Care Training Departments, in conjunction with the WDETR unit, update and/or develop training materials as training needs arise in this way. Child Care Training Departments communicate with Heads of Discipline and Services to keep them informed of new training programmes for staff members to attend. One of the four functions of staff supervision is the development • function. This means that an integral part of the supervision process is the assessment of practitioners’ training and development needs, and how they can be met. Both the supervisor and the practitioner have a role in identifying the individual worker’s training needs through the forum of supervision. Once training needs are identified, the supervisor or line manager will contact the Child Care Training Department to discuss requirements.
Support and guidance for practitioners 4.4 Managing allegations against workers and volunteers It is essential that any concern or allegation of abuse made about a professional or volunteer working with children is reported at the earliest opportunity for joint decision-making by partner agencies in accordance with the applicable guidance and procedures. Section 6.2 and Appendix 9 of the Children First: National Guidance (2011) provide guidance on allegations against employees and volunteers. The HSE Children and Family Services receive allegations of abuse against people who have contact with children in their workplace or in a recreational setting. All allegations of abuse have to be assessed according to a standard procedure. The HSEA (2005) publication Trust in Care provides guidance for HR in respect of investigating allegations against staff members. 4.5 Managing complaints Engaging with families who are dissatisfied with decisions of the HSE Children and Family Services The HSE Children and Family Services are committed to ensuring the safety and welfare of all children and young people with whom it works. A complaints procedure has been put in place to cover any situations that may arise when children/young people or their parents/guardians are dissatisfied with decisions made by HSE Children and Family Services. There are 4 stages to seeking to resolve a complaint: • Stage 1: Local resolution where, for example, the parent and social worker seek to resolve the complaint. Stage 2: the Local Complaints Officer conducts a review investigation • (this may be the Principal Social Worker). • Stage 3: The complaint is referred to the Director of Advocacy, who appoints an Independent Reviewer to conduct a review. • Stage 4: Complainant advised to seek a review by the Office of the Ombudsman/Ombudsman for Children if they remain dissatisfied following the internal review at Stage 3. 129
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hazards, exposure of children to, 1
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NOTES
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What is the Child Protection and We
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