Shroff Foundation Trust - Vanbandhu Kalyan Yojana - Government ...

At least one IT technician/engineer for each shift
Since the set-up would be fully based on IT systems, it is critical to have
availability of IT engineer full time so as to reduce down time as much as
possible and also to maintain the set-up in proper condition.
At least one person with managerial skills (Senior Team Leader) for each
shift.
The key to success lies in managing the teams of people which will have
issues of working at odd hours, pressures of performance and monotony of
the work being done. Therefore, a senior person with leadership and
managerial capabilities is needed to manage the business.
Educated workforce young people ready to work in shifts.
Without educated workforce (higher secondary school, at least), no process
can be carried out. Therefore, availability of such manpower and their
willing ness to work in such an industry are critical. Also, the success of
business is dependent on the training and therefore people with basic
education are required so that they can be properly trained.
In most cases, English language skills, at least good reading and writing
skills in English language.
Most of the outsourcing comes from US & UK and therefore the language of
process is English. It may be necessary to train the employees in the
language before they go for training in the computers or the outsourced
process itself.
Shroffs Foundation Trust 13