Shroff Foundation Trust - Vanbandhu Kalyan Yojana - Government ...

The largest segment in the BPO market will be simple bulk transactions and
they predict that this segment will grow to $58 billion by 2008,
The second largest segment will be broad shared services, representing a
market of $57 billion in 2008
High-volume vertical processes will represent a significantly smaller segment,
i.e. $ 6 billion in 2008. Vertical processes include policy administration, claims
and loan process applications etc.
The Times (August 2003) reports that by taking advantage of lower wages
overseas, U.S. Managers can cut overall costs by 25 to 40% while building a
more secure and more focused workforce in the U.S.
Market & Business Development (MBD) (2004) published a report on Business
Computing in the UK in September 2004 in which it highlights that the sharp
growth in the value of IT Professional Services largely reflects the increased
trend towards BPO. The report also states that BPO which has increased its
share of the total market for the aforesaid services from 36% in 2000 to a
projected 42% in 2004 is believed to be the fastest growing area in the sector,
particularly third party work.
The above statistics no doubt confirm the growth of BPO as an Industry with a
worldwide dimension
Shroffs Foundation Trust 8