Shroff Foundation Trust - Vanbandhu Kalyan Yojana - Government ...

short time, the capacity building of the manpower is a development process
and would take some time. Considering that language skills are also to be
developed, a reasonable estimate of 9 months to 12 months should be taken for
development of manpower to be ready to work as process agents in the BPO
unit.
There are some good reasons for customers to have rural BPOs attractive from
a business standpoint. The main driver is cost as the infrastructure cost
(physical space
rental, lease or purchase) and people cost (the highest cost in
a BPO) are much lower in rural areas compared to urban situation. Also, with
the growth of urban areas, the cost of running BPO in a city is increasing and
the cost leverage that was there five years back has considerably reduced.
Moreover, the pressures on city infrastructures are creating major roadblocks in
expanding the set-up in cities. For example, severe traffic j ams have become a
norm in Bangalore, the biggest BPO hub in India.
As we look forward, it is envisaged that rural areas are going to become focus
of low-end BPO services and the urban BPO services will tend to move up the
value chain and over a period of time urban areas will become the focus of
high-end BPO services, generally termed as KPO (Knowledge Process
Outsourcing).
Considering the above, it is proposed to set-up a BPO unit in Chhota Udepur on
the basis of a properly designed Proj ect Implementation Plan. This would also
provide an early mover advantage as well as form a basis for replication of the
model into the same and other rural locations.
As a public-private partnership model, Transpek Industry Limited, Vadodara
was approached and they have agreed in principle to take over this unit
directly or through any of their associate/group company after 12 months and
run it as a business unit wherein the tribal youth will continue to be employed
and earn income.
Shroffs Foundation Trust 5