Truscott Research Fax Pro forma - City of Norwood Payneham and ...

Overview ratings collection services
As can be seen by the chart below there were similar patterns, but
significant differences, between the ratings given by respondents to
each collection method.
The 3 bin system was the collection with the highest customer
satisfaction rate, with a mean of 8.0. It attracted the least number of
responses under 4 with 18, one third the figure of the next highest, the
green organics bin.
The green organics bin also had a mean rating of 8.0. It attracted the
highest numbers giving a rating of 10, with 223.
The bio basket had a mean of 7.6, in the superior range.
The residual waste bin with a mean of 6.2 was the lowest rating. It
attracted 178 ratings below 5. The fortnightly collection of the residual
waste bin also attracted the greatest number of comments with 170
specific comments about the frequency of collection at Q. 30 Do you
have any changes you would suggest or do you have any other
comments about the system?
250
200
150
100
50
0
RATINGS COLLECTION SERVICES
3 Bin System Green Organics Bin Residual Waste Bin Bio Basket
109
116
20
6
84
57
53
4346
48 46
31
37 32
17 21
30 30
17 10 14
16 24
10 12 13
5 3 4
85
76 82 82 83
80
47
1 2 3 4 5 6 7 8 9 10
175
223
140
195
PRELIMINARY REPORT Page 46