2013 [BUSINESS ENGLISH PORTFOLIO]

o
Fill each gap with a suitable word.
Many companies have recently been taking their first
tentative steps in the world of electronic business. Initially,
they expected the Intemet to be (I) more than
an 'add on' to (2) current business procedures.
However, companies are now discovering (3)
electronic business will not just prove to be an efficient or
cheaper sales channel (4) will fundamentally
change the way they do business, Companies in sectors
(5) as retailing or financial services are already
realising substantial savings by using the Internet to
encourage (6) growth of 'sell-servlte' actIVities
for customers and suppliers. Corporate intranets now
allow staff to access training at (7) time and
make travel arrangement:3 and file eXDenses on-line,
reducing the costs (8)
processes.
---
are common to such
Complete the puzzle. Which word runs vertically
through the answers?
iN£
3
e-business is using technology to
transform basic business processes.
2 Most large companies now have a where
customers can access product information.
3 The Internet is very flexible and allows companies to
update their news very qUickly.
4 Many people worry about using credit cards to rnake
financial over the Internet.
5 More and more people are getting connected to the
Internet and then bUYinggoods _
6 Many large companies have a secure company-wide
computer network called an _
7 The challenge is to Intemet technologies
into the company's business processes.
8 In order to access the World Wide Web, you need
to use a web ---
9 Companies have to remember that e-business is
about and not technology.
o
Match the words.
customer
distance
Self-study 4b
Match the words as they appear in the unit.
I take qofferings
2 manage ------- orders
3 improve & customer wants
4 handle G customer behaviour
5 communicate with .,3operating efficiencies
6 analyse 2;nventories
7 personalise 5partners
8 antiCIpate tttransactions
I compet~ive ~ support
2 after-sales advantage
3 product tt turnover
4 staff
5
6
,3 base
G learning
6 service
Future perfect and future continuous
f:) ~ Use the prompts to write sentences using the future
perfect and future continuous.
network 1 half our suppliers 1 by 1end of this year
We~lhave networked half OULsupplierS' bythe
end of thISyear.
2 do 1 rnore on-line training I; in future
1Al;.'1.,);11lAave, ~k?q «-0'1:. 9"-G'~
..,KM'W '~ l,., -p .vto .r l: ; " . .
3 not finish 1 report 1 by 1 end of next week
0Je,V-:)JA I.f- 000.~~b!!.fY.:~
t!',('li')r L 0t f ihR e,,,CI of ~!~.
4 not use 1 any paper invoices 1 next year
Ne. fA,,'11 v.nf t~ ~~
fUl\tOicRtS v&X4- 'teo.£',
complete 1 webs~e 1 by july
lJ::., WI'" f.,,4K,; q:w.plgk..,g ~
~'!:rn!;1ti~':textfew week<
t.d: (,..Jill reAhi"Jc. OL/ Iii'
Ot,(f ~ ~J fk? tt~ .
7 Interret usage 1 double 1 within 5 years
~ 1 .,,; )./1 : W>.lL cJcUoLW ~
l~ ~ t.)i.ff;,..•,,","iS~
8 notJaunch 1 products 1until 1website 1complete
~ t.J : )J o '\.lJ . ~Ct... pvolMe4lft'\.-I-.'/
h.- ~af is me:pJ£s '_=
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