october-2009

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For more than 30 years, Batchelors has led the way in product innovation to hold the Number 1 position in the Instant Soup market. Today, over 250m mugs of the Famous Cup-A-Soup are consumed each year in Britain. NOW AVAILABLE ON RYANAIR
THE MOST PUNCTUAL AIRLINE, WITH THE FEWEST CANCELLATIONS AND LOST BAGS RYANAIR’S CUSTOMER SERVICE STATISTICS Ryanair is committed to publishing its customer service statistics each month, which showed again in June that Ryanair is No. 1 for customer service and the most punctual airline in Europe, beating easyJet every week since 2003. CUSTOMER SERVICE STATISTICS JUNE 2009 (36,000 FLIGHTS) On-time fl ights 89% Complaints per 1,000 pax 0.76 Baggage complaints per 1,000 pax 0.49 Complaints answered within seven days 99% MORE CUSTOMER SERVICE ENHANCEMENTS ONLINE CHECK IN AND PRIORITY BOARDING All passengers now check-in online using Ryanair’s Check’N’Go service up to 14 days prior to fl ight departure, making it easier than ever before to avoid airport check-in queues. The Online Check-in system is now available in 8 languages, so it’s never been easier to avoid airport queues and check-in from the comfort of your own home. Check out www.ryanair.com for more details on priority boarding to avoid even more queues next time you fl y. THE BEST PUNCTUALITY AND THE FEWEST LOST BAGS The latest published on-time statistics of the Association of European Airlines for 2009 again prove that Ryanair is the No. 1 on-time major airline in Europe. RYANAIR NO. 1 ON-TIME MAJOR AIRLINE IN EUROPE* AIRLINE RANKING % Ryanair 1 93 Lufthansa 2 85 Air France 3 83 British Airways 3 83 Aer Lingus 4 82 Iberia 5 70 easyJet 6 RTP MAJOR AIRLINES FOR FEWEST LOST BAGS* AIRLINE RANKING BAGGAGE LOST per 1,000 passengers Ryanair 1 0.36 Lufthansa 2 11 British Airways 3 16 TAP 4 17 Air France 5 19 easyJet RTP Aer Lingus RTP *Source: Ryanair, Aer Lingus, easyJet and Association of European Airlines published statistics (2009) RTP Refused to Publish HOW DO WE COMPARE? STATISTICS SKY SHOP RYANAIR: EUROPE’S GREENEST AND CLEANEST AIRLINE Aviation accounts for just 2% of CO2 emissions, far less than power generation (26%) or road transport (18%) Passengers who choose Ryanair are doing their bit by fl ying with Europe’s greenest and cleanest airline. Since 1998 Ryanair has invested over $10bn in new aircraft and now operates the youngest most fuel effi cient fl eet of any major airline in Europe, a fact recently confi rmed by the Dutch Consumer Organisation in its recent study of 33 European airlines. As a result of this investment and technological advances in aircraft design, Ryanair has reduced its fuel burn and CO2 emissions per passenger kilometre by 52% since 1998. In short, aviation accounts for just 2% of CO2 emissions and within this sector, passengers can do no better than choosing Ryanair, the greenest, cleanest and most environmentally effi cient airline. RYANAIRMAGAZINE 133 © getty
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RYANAIR YOUR FREE COPY The Award Wi
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CONTENTS ISSUE 32 TAKE OFF SHORTLIS
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The World’s Favourite Airline Tha
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ILLUSTRATION: ROSS MURRAY @ WWW.ROS
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PHOTO © ADVERTISING ARCHIVES Rites
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PHOTO © PHOTOLIBRARY Jola Sigmond
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A TASTEFUL BRATISLAVA Bratislava re
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www.germany-tourism.de/active Desti
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PHOTO © ORIANA ELIÇABE LONDON, UK
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MANCHESTER, UK Festival of Robotics
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Groupe 36 ° / RCS Lyon B 380 259 0
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THE SHORTLISTS Ed Chamberlin brings
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Non stop Gatwick Express trains to
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THE AMERICAN UNIVERSITY OF ROME Eng
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THE SHORTLISTS Our correspondents t
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NEW HOTEL STARTING AT 55 € / DOUB
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THE SHORTLISTS Sejal Sukhadwala goe
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PHOTO © NATURAL HISTORY MUSEUM 38
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Porcelain veneers - an alloy of bea
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MORE MORE THAN H N A MATCH M T H FO
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COMMENT “Trust me, I’ve been th
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Week-end in Calanques for sea lover
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CITY SOUL MARSEILLE THE SECOND CITY
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CITYFOCUS MARSEILLE After dinner, w
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Opens Friday 30th October 2009 Usin
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CITYFOCUS MARSEILLE Ed Chamberlin h
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CITYFOCUS MARSEILLE We talk to Jér
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FRENCH FASHION 58 WWW.RYANAIRMAG.CO
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FRENCH FASHION FLY TO MARSEILLE MP2
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FRENCH FASHION FLY TO MARSEILLE MP2
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SKI SPECIAL 64 WWW.RYANAIRMAG.COM F
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SKI SPECIAL Best Early Season Powde
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H O T E L ST. CHRISTOPH AM ARLBERG
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Winter holiday in Norway Photo: Ter
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Agence Cyrano RYANAIR INFLIGHT PROM
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SKI SPECIAL Shortest Transfer Times
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RYANAIR INFLIGHT PROMOTIO QUALITYGO
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WORLD AFFAIRS WELCOME TO * READ: ME
Page 80 and 81: WORLD AFFAIRS FLY TO DUBLIN, LONDON
Page 82 and 83: VIENNA TOILETS Want to know about V
Page 84 and 85: VIENNA TOILETS and you can see it n
Page 86 and 87: DESTINATION RIGA
Page 88 and 89: CULINARY RIGA If Sergei Trachook ge
Page 90 and 91: CULINARY RIGA FLY TO RIGA FROM 13 D
Page 92 and 93: DESTINATION RIGA IF YOU ARE INTERES
Page 94 and 95: Discover history by following the t
Page 96 and 97: situated on a rocky hill on the lef
Page 98 and 99: www.prague-info.cz Prague will capt
Page 100 and 101: Announcing `El Gordo´—the world
Page 102 and 103: BUSINESS OPPORTUNITIES FINDING THE
Page 104 and 105: Gîtes de France Hérault www.visit
Page 106 and 107: Diamonds Direct • Buy at market p
Page 108 and 109: OUR LADY’S SHRINE, CO. MAYO, IREL
Page 110 and 111: RYANAIR INFLIGHT PROMOTION A FAIR D
Page 112 and 113: Contact us for more information or
Page 115 and 116: PHOTOGRAPHY © HELEN CATHCART For o
Page 117 and 118: For our full route map visit www.ry
Page 119: For our full route map visit www.ry
Page 125 and 126: Cuneo Mondole Ski Looking for a new
Page 127 and 128: the place to be for conventions. be
Page 129 and 130: sightseeing, attractions, spas, mus
Page 134 and 135: Eye Contour Gel 30 ml Enriched Mois
Page 136 and 137: RYANAIR Top When you book your fl i
Page 139: SANDWICHES Different varieties avai
Page 143 and 144: AVIATOR LADIES WATCH Featuring diam
Page 145 and 146: NEW CAROLINA HERRERA 212 FOR MEN Co
Page 147 and 148: DOLCE & GABBANA THE ONE FOR MEN Dol
Page 149: EXTRA VOLUME COLLAGEN MASCARA DUO T
Page 153: TRAVEL RETAIL EXCLUSIVE CLINIQUE AL
Page 157 and 158: LES PARFUMS Miniatures sets includi
Page 159: VIVA LA JUICY Cant get enough coutu
Page 162: WOMEN’S FRAGRANCES SKY SHOP WOMEN
Page 166: Thirsty? From the bar NEW SPARKLING
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october-2009

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