An assessment of the implementation of batho pele - University of ...

esults. The move is towards achieving goals to improve responsiveness to
clients and that is service delivery. Minister Geraldine Fraser- Moleketi
emphasized that since citizens are at the centre of service delivery, there should
be greater direct accountability to them, more opportunity for participation and
direct involvement in the delivery process (www.polity.gov.za).
2.9. The value of worker participation in improving organizational efficiency and
effectiveness
Anstey in Nel (2002:214) defines worker participation as a process which
recognizes the right of employees individually and collectively to be involved with
management in areas of organizational decision making beyond those usually
associated with collective bargaining. Peters et.al (1998: 94) on the other hand,
define it as a process of engaging employees in their work and increasing their
participation in decision making. Employees of an organization should participate
in decision making regarding the activities of an organization that affects them.
They have a better understanding of and greater commitment to the policy when
they are involved. The effectiveness of modern management techniques often
depends on employee cooperation (Noe et.al, 2006: 334). This implies that
employee participation plays a major role in bringing about improved productivity
or organizational performance. Those who work under the supervision of others
and those who are affected by activities of a particular organization should have
a say in any decision regarding those activities.
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