An assessment of the implementation of batho pele - University of ...

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Participants were asked to indicate whether there were any consultation mechanisms applied in their area of work and to assess whether those mechanisms are effective or not. 92.7% indicated that consultation is done in their area of work, whereas only 7.3% disagreed. 69.7% assessed the consultative mechanisms to be effective and 30.3% disagreed. Figure 4.1 (B): Consultation mechanisms used in the department Rate of usage in % 120 100 80 60 40 20 0 Consultation mechanisms used in the Department 100 90.3 75.8 66.6 52.1 40 Stakeholders forum Summits and conferences Imbizos Circulars Workshops Meetings From the graph above, i.e., Figure 4.1(B), the researcher has deduced that meetings, workshops and circulars are the most commonly used consultative mechanisms used in the Department, at a frequency of monthly, quarterly and even annually. Stakeholder forums are least used. 46
Figure 4.2: Compliance to the principle of service standards Compliance level in % 90 80 70 60 50 40 30 20 10 0 Compliance to the principle of service standards 77.6 24.2 21.8 21.2 18.2 Involved in the development of standards Service charter is available Standards are related to performance contract Compliance audit to the standards is conducted Service standards are available About a third quarter of the participants is aware of the fact that the Department has its own service standards, but these participants were never involved in the development of those service standards. 24.2% of the participants acknowledged that compliance audit is being done. In terms of the participants, 21.8%, the developed service standards are in no way related to the employees’ performance contracts. 47
Page 1 and 2:
AN ASSESSMENT OF THE IMPLEMENTATION
Page 3 and 4: ACKNOWLEDGEMENTS I would like to ex
Page 5 and 6: DEFINITIONAL FRAMEWORK 1. Batho Pel
Page 7 and 8: TABLE OF CONTENTS Declaration i Ack
Page 9 and 10: 1.1. Introduction CHAPTER ONE INTRO
Page 11 and 12: practice with the ultimate aim of i
Page 13 and 14: There is no opportunity awarded to
Page 15 and 16: een formulated, verbalized and arti
Page 17 and 18: The study is composed of five chapt
Page 19 and 20: efficient. The value of worker part
Page 21 and 22: service delivery plans should be ca
Page 23 and 24: The Public Service Regulations, 200
Page 25 and 26: in the public service through the p
Page 27 and 28: needed and how it should be provide
Page 29 and 30: Every South African has the right t
Page 31 and 32: complaints are made, citizens shoul
Page 33 and 34: Sangweni reiterates the fact that p
Page 35 and 36: ensure that the government and admi
Page 37 and 38: In order for the Public Service to
Page 39 and 40: needs in order to create an environ
Page 41 and 42: sound public administration (www.dp
Page 43 and 44: The White Paper on the Transformati
Page 45 and 46: 3.1. Introduction CHAPTER THREE RES
Page 47 and 48: were attached to Head Office, Sekhu
Page 49 and 50: the respondents to have a clear foc
Page 51 and 52: At the starting phase of the interv
Page 53: 4.1. Introduction CHAPTER 4 DATA AN
Page 57 and 58: Figure 4.4: The level of compliance
Page 59 and 60: specializing in a particular commod
Page 61 and 62: een developed, they are largely not
Page 63 and 64: CHAPTER 5 CONCLUSION AND RECOMMENDA
Page 65 and 66: institutions through its staff is a
Page 67 and 68: performance contracts or job descri
Page 69 and 70: decisions about what services shoul
Page 71 and 72: instruments that may be used by the
Page 73 and 74: Journals and other sources Arko-Cob
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