An assessment of the implementation of batho pele - University of ...

The White Paper on the Transformation of the Public Service, 1995 stresses the
fact that to achieve its goals, the transformation process must secure the active
involvement, support and commitment of the vast majority of public servants. Nel
(2002: 214) argues that management‘s objective with worker participation is not
to give away any part of its control but to link it to management‘s goal of
improving efficiency and effectiveness of the organization. He further maintains
that worker participation has an economic objective in that it brings about
improvement of productivity and consequently higher profits for the organization.
This implies that, from the management side, worker participation will result in
improving efficiency and effectiveness of the organization.
It is important that an organization develops a friendly and pleasant environment
that is conducive for the organization’s personnel to achieve at their best levels;
such an environment will ensure that personnel are motivated to reach their
highest productivity achievements (Rossouw et al., 2003: 85). Employees may
be offered an opportunity to make suggestions about ideas on how to increase
work efficiency and productivity. Involving them will entail interaction in an
attempt to reach an agreement on an action to be taken in order to achieve the
organization’s objectives.
2.10. Conclusion
Transforming the delivery of public services should be done by transforming the
attitude and manner in which the public officials execute their functions. The
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