Tutorial Letter 101 / Studiebrief 101 School of Computing ... - Name
Tutorial Letter 101 / Studiebrief 101 School of Computing ... - Name
Tutorial Letter 101 / Studiebrief 101 School of Computing ... - Name
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6<br />
• Calls – RSA only:<br />
0861 670 411<br />
• International Calls:<br />
+27 11 670 9000<br />
• Fax Number: (012) 429 4150 / +27 12 429 4150<br />
• Email: study-info@unisa.ac.za<br />
• The Lecturers for this module<br />
COMMUNICATION WITH THE UNIVERSITY<br />
Always have your student number<br />
at hand when you call the University.<br />
COS-ALL/2010<br />
3.2 Communication channels<br />
To increase the efficiency <strong>of</strong> managing this module, we have prioritized our communication channels.<br />
Too much time is <strong>of</strong>ten wasted on inefficiency, where a learner has to call Unisa repeatedly, or has to<br />
hold on until he or she<br />
gets through to the right person, before finally resolving the query he or she had.<br />
By<br />
placing a priority on the communication channel, we provide a guarantee <strong>of</strong> a rapid response time.<br />
In the following table, we list the available communication channels in order <strong>of</strong> highest to lowest<br />
priority and then discuss each one in the subsequent paragraphs.<br />
Channel Advantages General response time<br />
Discussion<br />
forum<br />
Transparency - learners <strong>of</strong>ten experience the same types <strong>of</strong> problems and if a<br />
query is placed on the discussion forum, everybody has access to the question as<br />
well as its answer<br />
Internet Access Much <strong>of</strong> the material that is available in printed form is available ‘much sooner’<br />
on the web for downloading.<br />
E-mail Please use the module<br />
e-mail address. Do not send mail to lecturers directly. Within 2 working days<br />
Telephone<br />
Written letters 2 - 6 weeks<br />
Within 2 working days<br />
Immediately<br />
Immediately only if the<br />
lecturer is not currently busy<br />
with another appointment<br />
such as a learner or a meeting<br />
or a workshop or a seminar or<br />
a conference or examining a<br />
learner, etc.<br />
3.3 Internet access to on-line material and discussion forum<br />
We have a departmental web server that is used as Internet access for learners enrolled for Computer<br />
Science or Information System modules. It is also accessible through the addresses<br />
http://osprey.unisa.ac.za,<br />
http://it.unisa.ac.za, or<br />
http://cs.unisa.ac.za.
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