Arena Material: chapter 5 - AS Nida

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odel 5-1: Simple Call Center ystem Exit All calls of all types come here when finished Release module – release the unit of Trunk Line resource seized upstream Assign module – decrement Total WIP variable Record module – increment Completed Calls counter Dispose of call
odel 5-1: Simple Call Center rrival-Cutoff Logic Used to “choke off” arrival stream at 6pm Create a single “logical” entity at time 600 min. (6pm) Overkill on making sure just one is created – Time Between Arrivals = 999999 min., Max Arrivals = 1 Assign module to set Variable MaxCalls to 1 Recall use of MaxCalls for Max Arrivals in Create module for attempted calls Dispose of this single logical entity Creative use of such “logical” (a.k.a. “fake”) entities enhances modeling flexibility, power, detail
Page 1 and 2: Modeling Detailed Operations Chapte
Page 3 and 4: hat We’ll Do ... (cont’d.) Mode
Page 5 and 6: odel 5-1: Simple Call Center etup (
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Page 9 and 10: odel 5-1: Simple Call Center ata St
Page 11 and 12: odel 5-1: Simple Call Center rrival
Page 13 and 14: odel 5-1: Simple Call Center ech-Su
Page 15: odel 5-1: Simple Call Center rder-S
Page 19 and 20: odel 5-1: Simple Call Center nimati
Page 21 and 22: odel 5-1: Simple Call Center esults
Page 23 and 24: odel 5-2: Enhanced Call Center hang
Page 25 and 26: odel 5-2: Enhanced Call Center ata
Page 27 and 28: odel 5-2: Enhanced Call Center odif
Page 33 and 34: odel 5-3: Overall Call-Center Stats
Page 41 and 42: odel 5-4: (s, S) Inventory Simulati
Page 51: odel 5-4: (s, S) Inventory Simulati

Arena Material: chapter 5 - AS Nida

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