Arena Material: chapter 5 - AS Nida

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odel 5-3: Overall Call-Center Stats taffing/Resource Costs (cont’d.) Increase sales, tech-support staff noon-4pm Variable New Sales = number of new sales staff – $17/hr., 4 hrs./day, 5 days/week, so $340/week for each add’l. staff – Schedule data module to add capacity – edit via dialog or spreadsheet, not graphical editor – Resource (Sales) already exists in Resource data module Variables New Tech 1, etc., and New Tech All for number of new tech-support people qualified as named – $16/hr. for each one-product staff, $18/hr. for each all-product staff $320/week for each single-product staff, $360/week for each all-product staff – New entries in Resource data module Larry, Moe, Curly, Hermann for 1, 2, 3, All, resp. – Schedule data module to add capacity – dialog or spreadsheet edit
odel 5-3: Overall Call-Center Stats taffing/Resource Costs (cont’d.) Maybe increase number of trunk lines beyond 26 $98/week flat fee for each trunk line Define Expression New Res Cost for all resource costs: New Sales*340 + (New Tech 1 + New Tech 2 + New Tech 3)*320 + New Tech All*360 + 98*MR(Trunk Line) This does not depend on simulation results, only on setup
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