Arena Material: chapter 5 - AS Nida
Arena Material: chapter 5 - AS Nida
Arena Material: chapter 5 - AS Nida
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
odel 5-2: Enhanced Call Center<br />
hanges<br />
Incoming calls’ arrival rate varies over day<br />
Probabilistic model – Nonstationary Poisson process<br />
– More in Section 12.3<br />
Instead of a constant rate (= 1 / mean interarrival time),<br />
specify a rate function<br />
ution – it’s<br />
sy to<br />
nerate this<br />
orrectly ...<br />
e text for<br />
tails<br />
– <strong>Arena</strong> supports piecewise-constant rate function – “step” functions<br />
Easy to specify, strong theoretical support<br />
– Rate-function specification:<br />
In <strong>Arena</strong>, rates MUST<br />
be in arrivals per HOUR,<br />
regardless of base time<br />
units or time intervals
Change language