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A n n u a l R e p o r t 2 0 0 7<br />
Branch Network<br />
ProCredit Bank Congo currently operates three<br />
branches and one training centre, all in the capital<br />
city of Kinshasa.<br />
The Gombe branch, located in the city centre in<br />
the same building as the head office, was opened<br />
in August 2005 and was the bank’s first branch.<br />
The N’djili branch, situated in the busy commercial<br />
area of N’Djili/Masina in the eastern part<br />
of Kinshasa, opened its doors to the public in<br />
November 2006. In October 2007, ProCredit Bank<br />
opened its Macampagne branch in the Ngaliema<br />
district in the western part of Kinshasa. This small<br />
outlet provides non-credit banking services only<br />
to the residents of the Macampagne neighbourhood<br />
and to commuters passing through on their<br />
way to and from the city centre. All branches are<br />
equipped with ATMs that are available to serve<br />
customers on a continuous basis.<br />
In June 2007, ProCredit Bank established its<br />
training centre. This facility is already playing an<br />
Cameroon<br />
Atlantic<br />
Atlantic<br />
Ocean<br />
Ocean<br />
Gabon<br />
Central African Republic<br />
Congo<br />
Kinshasa (3)<br />
Angola<br />
Democratic Republic<br />
of Congo<br />
essential role in supporting the institution’s<br />
strong growth. The training centre, located in Kinshasa’s<br />
Gombe district, has a dual function: first,<br />
it provides induction training to all newly hired<br />
staff and advanced training to experienced staff.<br />
Second, it offers intensive on-the-job training for<br />
newly recruited loan officers, who are coached by<br />
a group of experienced senior loan officers. This<br />
on-the-job training facility does not directly serve<br />
customers, but its activities directly support the<br />
bank’s credit operations since trainee loan officers<br />
analyse real loan applications and monitor<br />
outstanding loans from the bank’s portfolio.<br />
Branch network expansion remains one of our<br />
major challenges. Most buildings that could potentially<br />
serve as branch premises are in an extremely<br />
poor state of repair. Negotiating a lease<br />
tends to be a very long drawn-out affair, and the<br />
process is often made more difficult by unrealistic<br />
expectations on the part of property owners<br />
regarding rents.<br />
Zambia<br />
Sudan<br />
Uganda<br />
Rwanda<br />
Burundi<br />
Tanzania
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