Annual Report 2007

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A n n u a l R e p o r t 2 0 0 7
Organisation, Staff and Staff Development
In 2007, Banco ProCredit invested strongly in increasing
the size of its staff, strengthening its organisational
structures, and developing training
programmes for new and existing employees. The
bank established the Training Department, the
Security Department and a Budget and Control
Division to support institutional development.
The number of employees increased by 81%, and
stood at 537 as of December 2007. At the end of
the year, 43% of our employees were front office
staff. The bank plans to hire an additional 150 employees
in 2008, mainly for operational positions.
Since 2006, the bank has used staff performance
evaluations to improve the quality and efficiency
of its services. The assessment programme identifies
staff members who have the potential to
serve in management positions or who might perform
better in other positions. Staff also receive
direct feedback from their supervisors during annual
appraisal interviews. These discussions allow
managers and their employees to talk openly
about current issues, past performance, training
needs, and objectives for the coming year.
The bank promotes professional development
and staff motivation through its extensive training
programmes. To improve the organisation and
planning of these training courses, a dedicated
Training Department was set up in September
2007. The department is responsible for ensuring
that staff have the training to provide clients
with high quality services and that appropriately
qualified staff are available for the branches and
departments at the right time.
The bank prepares employees to assume middle
management positions through a special twoweek
training course covering technical, communication
and management skills as well as the
bank’s mission and corporate values. Few companies
offer such training in Mozambique, and the
course enhances the bank’s reputation as an attractive
employer.
In addition, middle managers receive intensive
professional development and leadership training
at the ProCredit group’s international and
regional academies. Six of Banco ProCredit’s
managers are participating in the three-year parttime
programme offered by the ProCredit Academy
in Germany, and four more staff will begin the
course in 2008. The Regional Academy for Africa,
which provides training to middle managers from
the ProCredit institutions in Africa, opened in July
2007. Eleven participants from Banco ProCredit
Mozambique are attending the course at the Regional
Academy, which is divided into four blockes