Personal and Professional Development Classes

Just added! 

Fall 2011 

Espresso for 

Everyone 

See pg. 7 

A world of 

possibilities! 

Personal and Professional Development Classes 

Registration is easy! www.mun.ca/lifelonglearning

Computer Technologies 2 

Cisco Networking Academy Program 4 

• 

Culinary 7 

• 

Conversational Language Classes 8 

• 

Kids@MUN 10 

• 

Personal Enrichment 11 

Home and Garden 11 

Music Classes 11 

Art Classes 11 

Photography 12 

Astronomy 12 

Family and Parenting 12 

Law and Legal 12 

• 

Professional Development 14 

Business Classes 14 

Professional Designation Programs 15 

Payroll Compliance Practitioner 15 

Risk Management 15 

eLearning (ad) 16 

Microsoft Office Certification 17 

Professional Development Certificates 18 - 27 

Registration Information 28 

Fall Courses at a Glance 29 

Corporate Training Ad (inside back cover) 

Small classes, facilitated by experts.

2 Personal Enrichment 

Computer Technologies 

Windows 7 

Acquire the basic skills needed to get started in 

this new operating system. You will work with the 

various features, tools, and options available in 

Windows 7. You will become familiar with the 

environment, learn to customize, manage folders 

and files, and work with simple tools and browse 

the Internet using Internet Explorer 8. 

……………………. 

Mon., Sept. 26 (1 class) 7 - 9:30 p.m. $59. 

Facilitator: Ryan Hayward. 

Microsoft Office 2010: 

Transitioning from Office 2003 

In this transition course, you will work with the 

new and updated features of Office 2010. It is 

specifically designed for users with prior experience 

in Office 2003. You will learn to identify the 

features that are common to all applications in the 

Microsoft Office 2010 suite. You will also modify 

documents, present data in Excel, create 

PowerPoint presentations, work with databases in 

Access manage tasks in Outlook and share files in 

Office. 

……………………. 

Mon., Nov. 14, 9 a.m. - 4 p.m. & Nov. 21, 9 a.m. - 

noon (1.5 classes) $199. Facilitator: Darryl 

Jackman. 

Basic Web Design 

If you are thinking about starting your own 

website, then this is the class for you. Topics 

include choosing a hosting company, proper page 

flow, colour choice, bandwidth as well as the lingo 

and terminology used in starting a website and for 

continuing on to the final product. 

……………………. 

Wed., Nov. 9 (1 class) 7 - 10 p.m. $79. Facilitator: 

Ryan Hayward. 

“Aim high. Achieve more.” • Fall 2011 • September - December 

Building Successful Do-It-Yourself 

Websites Using Joomla!, Level 1 

Learn to create, modify and publish functional 

websites. By the time you are ready to go online, 

you'll have learned how to install and configure the 

Joomla! system on a web server, download and 

install new site templates, create menus and 

content pages and add images. 

……………………. 

Wed., Nov. 16 - 23 (2 classes) 7 - 9:30 p.m. $99. 


Building Successful Do-it-Yourself 

Websites Using Joomla!, Level 2 

Now that you have your website online, it's time to 

add some customized touches. You'll learn to make 

more advanced modifications to your site including 

changing template images and colours, and downloading 

and installing extensions to add functionality; 

e.g., image galleries and event calendars. 

……………………. 

Wed., Nov. 30 - Dec. 7 (2 classes) 7 - 9:30 p.m. 

$99. Facilitator: Ryan Hayward. 

Cloud Computing 

Cloud computing is the result of combining all 

today’s technology to provide people with secure 

access to their personal information, data, and 

computer programs, from virtually anywhere. In 

this course, the student will review the overall 

concepts including its practical use, origins, what 

makes it possible, benefit to individuals and 

society, its future direction, and how we can take 

advantage now! 

......................... 

Thu., Nov. 3 (1 class) 7 - 9:30 p.m. $69. 

Facilitator: Darryl Jackman. 

Microsoft Word 2007, Level 1 

Create and edit documents; save, open or close 

documents; apply formatting options; set tabs and 

indents; change the view mode, manipulate the 

text using features such as copy and paste, and

preview and print documents. Designed for those 

of you who require the skills necessary to create, 

edit, format, and print basic Word 2007 

documents. 

……………………. 

Fri., Sept. 23 - 30 (2 classes) 9 a.m. - 4 p.m. $209. 



Microsoft Word Level 2 teaches the intermediate 

skills that can be combined with basic skills to 

create more complex documents. You will look at 

features such as inserting pictures or shapes, 

setting up columns of information, saving 

repetitive pieces of text or graphics for easy access 

at a later date and using styles and templates to 

produce professional-looking business documents. 

……………………. 

Fri., Oct. 7 and 14 (2 classes) 9 a.m. - 4 p.m. $209. 



Microsoft Word Level 3 teaches the intermediate 

to advanced skills to create a variety of complex 

documents. You will look at features such as automating 

tasks using merge features, referencing 

sources used in a document, organizing information 

by sorting or outlining, protecting documents, 

or collaborating on documents with others. 

……………………. 

Fri., Oct. 21, 9 a.m - 4 p.m. and Oct. 28, 9 a.m. - 

noon. (1.5 classes) $199. Facilitator: Darryl 

Jackman. 

Microsoft Excel 2007, Level 1 

Work with worksheets and workbooks to analyze 

data using a variety of features to create, modify 

and format common business reports such as 

budgets, inventory reports, invoices and charts. 

Acquire the skills necessary to create, edit, format 

and print basic worksheets plus manage and audit 

numerical reports. 

……………………. 

Wed., Sept. 21 & 28, 9 a.m. - 4 p.m. and Oct. 5, 

9 a.m. - noon (2.5 classes) $229. Facilitator: 

Darryl Jackman. 

Stand out from the competition. 

Earn your Certificate in Microsoft Office. 

See page 17 for details. 



Apply basic skill-sets along with intermediate and 

advanced functions to manage and audit numerical 

reports. You’ll work with various functions to 

perform specific types of calculations, customize 

charts, apply pictures and shapes in a worksheet, 

customize formatting for specific types of data and 

explore various features for managing different 

types of lists using a table or database format. 

……………………. 

Wed., Oct. 12 & 19, 9 a.m. - 4 p.m. and Oct. 26, 

9 a.m. - noon (2.5 classes) $229. Facilitator: 



Level 3 teaches some of the advanced features to 

help you work with different types of reports. You 

will look at some productivity tools to increase 

data entry, features to enable collaboration with 

others, and use various commands to analyze large 

numerical reports. 

……………………. 

Wed., Nov. 2 and 9 (2 classes) 9 a.m. - 4 p.m. 

$219. Facilitator: Darryl Jackman. 

Microsoft Access 2007, Level 1 

Create simple databases, create and modify 

database objects including tables, forms, reports 

and queries. You will use a variety of commands, 

functions, and Microsoft Office Access 2007 

capabilities. This course is designed for computer 

users who are new to database programs. 

……………………. 

Mon., Oct. 3 - 24 (3 classes/no class Oct. 10) 

9 a.m. - 4 p.m. $245. Facilitator: Rob Ryan. 


You will learn to use some advanced commands to 

work with forms, reports, designing tables, manipulating 

queries, as well as using subforms or 

subreports. It is designed for computer users who 

are familiar with Access and now want to explore 

some of the intermediate to advanced skill sets. 

……………………. 

Mon. Nov. 28 - Dec. 12 (3 classes) 9 a.m. - 4 p.m. 

$245. Facilitator: Rob Ryan. 

Join us today! Try our secure, convenient and easy-to-use online registration service.

4 Computer Technologies 

Cisco Networking Academy Program 

Earn your CCNA designation . . . 

As a Cisco Systems Regional Networking Academy, Lifelong Learning offers you the technical 

knowledge and advanced networking skills required to prepare for and write the Cisco certified network 

associate exam leading to the nationally recognized computer networking designation of Cisco 

Certified Network Associate (CCNA). Upon completion of these four courses you will rece1ve a certificate 

in Cisco networking. 

CCNA 1: Networking 1 

An introduction to networking - topics include: 

network terminology, network protocols, localarea 

networks (LANs), wide-area networks 

(WANs), open system interconnection (OSI) 

model, cabling, cabling tools, routers, router 

programming, Ethernet, Internet protocol (IP) 

addressing and network standards. 

……………………. 

Wed., Sept. 21 - Nov. 2, 7 - 10 p.m. and Sat., 

Nov. 5, 9 a.m. - 4 p.m. (8 classes) $599. 

Facilitator: Rob Ryan. 


BY DISTANCE ONLY 

Prerequisite: CCNA Level 1 With an 

introduction to networking, your focus will turn 

to initial router configuration, Cisco IOS 

software management, routing protocol 

configuration, TCP/IP, VLSM and CIDR. Your 

skills will be put to work configuring a router, 

managing the (Cisco) IOS software, configure 

routing protocols on routers, and setting access 

lists to control access to the routers. 

……………………. 





Prerequisite: Cisco Level 2 With a focus on 

LAN switching and wireless technologies, you'll 

develop skills in troubleshooting common 

network problems, interpreting network 

diagrams, performing initial switch 

configuration, configuring, verifying and 

troubleshooting VLANS, managing IOS 

configuration files and identifying the basic 

parameters for configuring a wireless network. 

……………………. 




Prerequisite: CCNA Level 3 This course focuses 

on the following topics: advanced IP addressing 

techniques, network address translation (NAT), 

port address translation (PAT), dynamic host 

configuration protocol (DHCP), WAN 

technology and terminology, PPP, ISDN, DDR, 

frame relay and network management 1. 

……………………. 


For more information, please contact Rob Ryan: 709 864 2367 • rwryan@mun.ca

Microsoft PowerPoint 2007, Level 1 

Visual aids can have tremendous audience impact 

when properly incorporated into presentations. 

You will be introduced to some guiding design 

principles and learn how to work with slides, how 

to incorporate visual elements such as graphics 

and tables, and how to weave the pieces together 

to create a compelling and dynamic presentation. 

……………………. 

Wed., Dec. 7 (1 class) 9 a.m. - 4 p.m. $179. 



Microsoft PowerPoint 2007 Level 2 introduces 

students to intermediate skill sets for information 

workers using a presentation program. You will 

learn how to work with slide masters for a 

consistent look in the presentation, set up 

animation schemes or customized animation for 

specific objects, create speaker notes or handouts, 

run or customize the slide show, use data from 

other sources in PowerPoint or export from 

PowerPoint to Word, and collaborate with others 

on presentations. 

……………………. 



Microsoft Visio 2007 

Diagrams and charts play a pivotal role in 

knowledge dissemination, making complex data 

easy to understand. Microsoft Office Visio 

Professional 2007 has a host of features that are 

instrumental in creating pictorial representations 

of information. In this course, you will design and 

manage basic diagrams, workflows and flowcharts. 

……………………. 

Thu., Nov. 24 (1 class) 9 a.m. - 4 p.m. $179. 


Simply Accounting 2011, Level 1 

The perfect accounting software for fast-moving, 

small- to medium-size businesses. You will begin 

with a company file and enter transactions for 

general ledger, accounts receivables, accounts payable, 

inventory and managing capital expenses. This 

course will review some accounting fundamentals. 

……………………. 

Thu., Oct. 13 & 20, 9 a.m. - 4 p.m. and Oct. 27, 

9 a.m. - noon (2.5 classes) $229. Facilitator: Rob 

Ryan. 



The objective is to introduce some of the more 

advanced functions and capabilities of Simply 

Accounting. You will manage the wider scope of 

transactions encountered in bookkeeping 

including payroll, inventory and services, 

projects, accounts receivable and accounts payable. 

……………………. 

Thu., Nov. 3 & 10, 9 a.m. - 4 p.m. and Nov. 17, 9 a.m. 

- noon (2.5 classes) $229. Facilitator: Rob Ryan. 

Getting the Most 

Out of Your Blackberry 

This course is designed for the first-time users of 

Blackberry devices. It will focus on applications 

and key functionality, as well as many helpful tips 

and tricks to get the most out of your Blackberry 

experience. The topics include basic Blackberry 

functionality such as phone, email, SMS, PIN, 

managing calendar and contacts, as well as 

Blackberry Messenger. 

……………………. 

Thu., Oct. 20 - 27 (2 classes) 7 - 9:30 p.m. $79. 

Facilitator: Jon Mitchell. 

iPhoto 

Do you have a Mac? Do you have a digital camera? 

Learn to use the power of iPhoto to manage, sort 

and share your photo collection. In this class you 

will need to bring your own Mac with iPhoto as 

well as your own digital camera or digital photo 

collection. This class will also show you how to 

setup iTunes. 

……………………. 

Mon., Oct. 24 (1 class) 7 - 8:30 p.m. $49. 


A shared learning experience is the best learning experience. Invite a friend or colleague to register with you.

6 Computer Technologies 

Adobe Photoshop Elements: Intermediate 

You should be comfortable with the basic tools of 

Photoshop Elements and be proficient with your 

computer. Start fine tuning your photo-editing 

skills, and start to use adjustment layers, edging 

techniques and image design tools. You will learn 

about some of the available plug-ins and print 

production. A workbook style of learning means 

that you don't need to bring your computer. 

Instead, you follow the instructor on screen then 

take a CD of all the sample images home to work 

on your computer with your own software. You 

will need to own your own software and have your 

own computer for weekly assignments. 

……………………. 

Thu., Nov. 10 - Dec. 1 (4 classes) 7 - 9:30 p.m. 

$189. Facilitator: Robert Young. 

Predictive Analytics Software-PASW 

(formerly SPSS) 

This course has been designed to provide an 

introduction in the use of PASW for creating, 

formatting, and describing a dataset. You will 

learn how to use PASW to analyze and interpret 

patterns and trends and will be introduced to 

methods of presenting data using tables, graphs 

and summary statistics. 

……………………. 

Thu., Nov. 17 - Dec. 15 (5 classes) 7 - 9:30 p.m. 

$189. Facilitator: Chris Duggan. 


Planning and Managing Windows 

7 Desktop Deployments and Environments 

(6294A) 

Note: The registration deadline for this 

course is Oct. 14. This instructor-led course is 

intended for IT professionals\desktop administrators 

who want to specialize in desktop deployment, 

configuration and management. In this 

course, you will learn how to plan and deploy 

Windows 7 desktops in large organizations. You 

will also learn how to design, configure, and 

manage the Windows 7 client environment. This 

course helps you prepare for the exam: 70-686, 

Pro: Windows 7, Enterprise Desktop Administrator. 

……………………. 

Mon., Nov. 7 - Dec. 12, 7 - 10 p.m. and Fri., Nov. 18 

& 25, 9 a.m. - 4 p.m. (8 classes). $769. Facilitator: 

Gerard Ryan. 

Presents of Mind: Gift Certificates 

Looking for a great gift for any occasion? Lifelong Learning gift certificates hit the mark! Easy 

to buy online and are available in any amount. A perfect gift for Christmas and a great way to 

celebrate a loved one’s birthday or to thank an employee for a job well done. Visit 

www.mun.ca/lifelonglearning and click on the Course Information and Registration link 

and then click on the Buy eGift card link (upper right of the page). Give the gift of learning!

Fall Food 

Festival 

Culinary 

Soups On! 

Soup can be anything you want it to be: quick, 

hearty or light. It's the perfect answer to feeding a 

few or feeding many. Once you've mastered the 

basics, you can make tasty soups in no time, 

experimenting endlessly with your favourite 

vegetables, beans and meats Nothing beats 

homemade soup, and making it is easier than you 

think! 

……………………. 

Tue., Oct. 18 (1 class) 6:30 - 9:30 p.m. $89. 

Facilitator: Chef Nicholas Hender. 

One-dish Meals 

Time is a valuable commodity. Chef Arniel will 

show you how easy it is to prepare delicious, 

healthy one-dish meals for your family. Enjoy easy 

comfort foods such as Classic Chicken Coq Au Vin, 

Chicken Chausseur, and an Asian Stir Fry with 

Beef Tenderloin and Pineapple. 

……………………. 

Tue., Nov. 22 and 29 (2 classes) 7 - 10 p.m. $165. 

Facilitator: Chef Bob Arniel. 

Appetizers 

Appetizers come in all shapes and sizes. Join Chef 

Hender for a fun-filled session and learn how to 

prepare a wide array of elegant appetizers that 

won't break the bank but will be sure to impress! 

Sample your own creations! 

……………………. 

Tue., Nov. 22 (1 class) 6:30 - 9:30 p.m. $99. 


Festive Baking 

Enjoy the smells of the Christmas season, hearty 

spices, fruits and chocolate! Learn to make breads, 

cookies and cakes for the Christmas season for 

friends and family to enjoy! These edible treats can 

also make great gifts! 

……………………. 

Wed., Nov. 30 (1 class) 6:30 - 9:30 p.m. $99. 


Just added! 

Culinary 7 

Espresso for Everyone 

Coffee culture has been growing by 

leaps and bounds in the past 20 years. Cafés 

are on every street corner and home espresso 

machines are de rigueur. Despite this, many 

people can’t tell frothy milk foam from creamy 

crema or a latte from a cappuccino. This course 

offers an opportunity for everyone from café staff 

and restaurateurs to home baristas and coffee 

lovers to learn the finer points of espresso 

beverages and how to make them. Areas of 

instruction will include: understanding roasts, the 

importance of the grind, milk steaming techniques 

and how to run shots. This course will provide you 

with hands-on experience using a professional 

espresso equipment in a café setting. 

......................... 

Thu., Dec 1 (1 class), 7:30-9p.m. $49. Facilitator: 

Rob Collins, Barista and owner of Hava Java. 

One of our customers said it best: “The day you stop learning, is the day you stop living.”

Conversational 

Language Classes 

American Sign Language (ASL) 

ASL, Level 1 

Learn ASL vocabulary including making 

introductions and asking and responding to 

questions. 

……………………. 

Tue., Sept. 27 - Nov. 15 (8 classes) 7 - 9 p.m. $169. 

Facilitator: Judy Shea. 

ASL, Level 4 

ASL Level 3 recommended. Develop 

conversational competency and fluency through 

communication and interaction. 

……………………. 

Wed., Sept. 28 - Nov. 16 (8 classes) 7 - 9 p.m. 

$169. Facilitator: Louise Skirving. 

French 

French, Level 1A 

Emphasis is on developing conversational skills in 

a relaxed, non-competitive atmosphere. Upon 

completion of Level 1A, you will have some basic 

vocabulary and will be able to ask and answer 

questions using simple sentences. Topics include: 

the alphabet, counting, introductions, greetings, 

the family tree and responding to questions. You 

will concentrate on the present tense of basic 

verbs, vocabulary for everyday situations and basic 

sentence structure. 

……………………. 

Thu., Sept. 29 - Nov. 17 (8 classes) 7 - 9 p.m. $169. 

Facilitator: Ruth Roy. 

French, Level 1B 

In addition to building on skills developed in Level 

1A, you will learn to describe people, seasons, 

countries and daily activities. You will also begin to 

learn about the difference between formal and 

informal levels of the French language while 

acquiring some idiomatic expressions. You will be 

introduced to various cultural aspects of the 

francophone world including food, music, film, 

holidays and customs. You will review the present 

tense of verbs and learn about the future tense. 

……………………. 

Tue., Sept. 27 - Nov. 15 (8 classes) 7 - 9 p.m. $169. 

Facilitator: Ruth Roy. 

French. Level 2A 

In this level you will participate in basic 

conversation. You will review and build on your 

previously acquired skills while developing your 

ability to interact and communicate in a range of 

contexts. You will develop language tools to deal 

with life real-life scenarios including basic 

conversation on current events, time, counting, 

dates, travel arrangements, reservations and 

ordering at a restaurant. 

……………………. 

Tue., Oct. 11 - Nov. 29 (8 classes) 7 - 9 p.m. $169. 

Facilitator: Marie-Beth Wright. 

French, Level 3 

French Level 2B recommended. This course will 

review the past and future tenses in further detail. 

Emphasis will be on everyday conversational 

situations. This class will be held in an 

encouraging atmosphere allowing you to improve 

your conversational skills and vocabulary building. 

……………………. 


$169. Facilitator: Ruth Roy. 

Our classes fill quickly. Register early to avoid disappointment.

German, Level 3 

German, Level 2 recommended. Continue to 

improve and develop your knowledge of German. 

Gain a greater understanding of sentence structure 

incorporating conjunctions and word order and 

reinforcement of perfect tense. You will add to 

your vocabulary and sentence structures to 

develop your conversational skills and 

communicate on a variety of subjects using 

accurate pronunciation and intonation. 

……………………. 


$169. Facilitator: TBA. 

Italian 

Italian, Level 1 

You will learn basic vocabulary, dialogue and 

pronunciation to conduct rudimentary 

communications in Italian. Learn about Italian 

culture along the way! 

……………………. 

Thu., Sept. 22 - Nov. 10 (8 classes) 7 - 9 p.m. $169. 

Facilitator: Daria Gallardi. 

Spanish 

Spanish, Level 1 

A beginner's class that introduces you to the basics 

of Spanish while quickly building fluency and 

comprehension. Topics will include alphabet, 

pronunciation and basic sentence structure. Small 

group conversation will highlight introductions, 

greetings and responding to simple questions. 

……………………. 

Thu., Oct. 6 - Nov. 24 (8 classes) 7 - 9:30 p.m. 

$209. Facilitator: Margarita Dawson. 


Conversational Languages 9 

Spanish, Level 2 

Spanish, Level 1 recommended. In Level 2, you 

will build upon the basic fluency and 

comprehension acquired in Level 1, while 

improving your speaking and listening skills, 

especially in the context of simple conversations 

about people, places and daily situations. 

……………………. 

Tue., Oct. 4 - Nov. 22 (8 classes) 7 - 9:30 p.m. 

$209. Facilitator: Agathe Rakotojoelimaria.

10 Kids@MUN 

KIDS@MUN 

Art 

Drawing and Painting (ages 5 -8) 

Your child will create works of art that are sure to 

become instant family treasures. By working with 

watercolour, pencil, pastels and everything inbetween, 

your child will have an opportunity to 

express his or her creative side in a variety of 

media and approaches. 

……………………. 

Sat., Oct. 15 - Nov. 19 (6 classes) 9:30 - 11:30 a.m. 

$99. Facilitator: Amanda Power. 

Sketching & Cartooning (ages 9-12) 

Your budding artist will use a variety of drawing 

materials while learning basic drawing skills and 

techniques with specific emphasis on the 

importance of line, shape, value, texture, 

composition and perspective. Your child will then 

use their newly acquired skills to create cartoons 

and simple animation pieces. 

……………………. 

Sat., Oct. 15 - Nov. 19 (6 classes) 12:30 - 2:30 p.m. 

$99. Facilitator: Amanda Power. 

Robotics 

Robotics, Level 2 (ages 9-12) 

Robotics Level 1 recommended. Build upon the 

robotics skills you learned in Level 1 to learn more 

advanced skills as you continue to explore the use 

of sensors and investigate the use of the light 

sensor. You'll continue to use problem solving in 

your exploration of robotics in a fun team 

environment! 

……………………. 

Sat., Sept. 24 - Nov. 5 (6 classes/no class Oct. 8) 

9 a.m. - noon. $159. Facilitator: Kourtney Duff. 

Robotics, Level 3: Lifelong Learning 

LEGO NXT Robotics Team 

In this session, students are putting together all 

that they have learned in Levels 1 and 2 to design, 

build, and program a robot to complete 

independent challenges. In late November, 

students will compete in theFirst LegoLeague 

(FLL) and Intermediate Skills Canada Robotics 

competitions. Space is limited to 10 participants, 

Grades 7-9. Open to students that have completed 

Levels 1 and 2 and with a recommendation from 

their instructors. Those on the robotics team will 

have to commit to attending and participating in 

all sessions. This is a rewarding but challenging 

experience. 

……………………. 

Sat., Sept. 24 - Nov. 19 (8 classes/no class Oct. 8) 

1 - 4 p.m. $199. Facilitator: Kourtney Duff. 

Coming this winter... 

Underwater Robotics 

Scout Level: Grades 7 - 9 

Ranger Level: Grades 10 - 12 

Watch our 

website for 

details! 

Writing 

Creative Writing (ages 11 plus) 

Geared for young writers, 11+, students will work 

to develop, nurture, and improve their writing 

craft in a fun and supportive group. Learn to 

express everyday thoughts and feelings using 

unique and interesting written words. 

……………………. 

Sat., Oct. 15 - Nov. 12 (5 classes) 1:30 - 3:30 p.m. 

$69. Facilitator: Jacquie Fleming. 

Special Interest 

Home Alone With Confidence (ages 12 plus) 

Learn what to do and what not to do when home 

alone for the first time. Your children will learn 

how to answer telephones and doors, make good 

decisions, identify trouble situations, receive tips 

on first aid, and much more. Mom and dad! You 

will feel confident about leaving them alone! 

……………………. 

Tue., Oct. 18 (1 class) 5:30 - 7:30 p.m. $10. 

Facilitator: Royal Newfoundland Constabulary. 

We’re always looking for new course ideas. If you have a suggestion, please share it with us.

Personal Enrichment 

Home and Garden 

Condo Living: Everything You Need to Know 

Condominiums are becoming quite popular. If 

you're interested in condos this is the class for you. 

You will learn about factors that should be 

considered when purchasing a condo, how condos 

are governed and how they operate, obligations of 

unit owners and the condo corporation and some 

of the advantages and restrictions associated with 

condominium living. 

……………………. 

Mon., Oct. 24 (1 class) 7 - 9 p.m. $49. Facilitator: 

Geoffrey Penney. 

Music Classes 

I’ve Always Wanted to Sing! 

There's no such thing as not being able to carry a 

tune. That's the philosophy anchoring this enormously 

popular class. By practicing in small groups, 

in a comfortable atmosphere, you'll receive the 

encouragement needed to develop your basic singing 

skills and the belief in yourself to use them. 

……………………. 

Tue., Sept. 27 - Nov. 15 (8 classes) 7 - 8:15 p.m. 

$99. Facilitator: Maya Mohan. 

Art Classes 

Personal Enrichment: Home and Garden • Music • Art Classes 11 

Cardmaking 

If you think you're not artistic, impress yourself 

and others with these beautiful, economical 

treasures. Create unique and personalized cards 

just in time for the holidays! You’ll be guided 

through the process of creating eight stunning 

greetings for those special occasions. Learn a 

variety of techniques including design, embossing 

(both dry and heat) stamping and more. This class 

is for the beginner to the advanced paper crafter. 

……………………. 

Tue., Nov. 29 - Dec. 6 (2 classes) 7 - 9 p.m. $29. 

Materials: $30. Facilitator: Jennifer Kostiuk. 


Learn to Draw 

Anyone can learn to draw! Begin by learning the 

fundamentals from a professional artist with over 

25 years of experience. Working with still life objects 

and using pencil, pen and paper you will learn to 

draw what you see with confidence and ease. 

……………………. 

Wed., Sept. 21 - Oct. 19 (5 classes) 7 - 9 p.m. $159. 

Facilitator: Wallace Ryan. 

Learn to Paint 

Have you wanted to dabble in paint but aren't sure 

where to begin? Through demonstration, discussion 

and individual practice using objects and 

photographs, you'll build your confidence and 

personal expression while learning to apply the 

principle of colour, texture, shape, composition 

and light. 

……………………. 

Sun., Oct. 23 - Nov. 20 (5 classes) 1 - 3:30 p.m. 

$179. Facilitator: Jim Maunder. 

Art History, Level 1: 

An Intimate Look at the Masterpieces 

There's something truly riveting about the great 

works of art. With an art historian as your guide, 

you'll delve into the meanings and symbolism 

behind the works of such brilliant artists as 

DaVinci, Monet and Picasso. You'll also explore 

the artists' motivations and the controversies that 

frequently surround their genius. 

……………………. 

Wed., Nov. 9 - Nov. 30 (4 classes) 7 - 9:15 p.m. 

$115. Facilitator: Beth Pratt. 

Wood Carving 

Basic drawing skills recommended. Wood 

carvingis an ancient art that is still very much 

embracedtoday. Course instruction will focus on 

high/lowrelief and 3 dimensional carvings for 

beginners toadvanced students. Along the way, 

learn aspectsof carving history, wood types, tools 

and toolmaintenance, wood cuts, finishing and 

differentcarving styles. 

……………………. 

Sat., Oct. 1 - Nov. 26 (8 classes/no class Oct. 8) 

10 a.m. - 12:30 p.m. $199 Materials: $25. 

Facilitator: Helger Eckenweber.

12 Personal Enrichment: Photography • Astronomy • Family and Parenting 

Scrapbooking, Level 2 

In this follow up class, you will further your 

scrapbooking skills by adding fibres, ribbon, 

eyelets, tearing, chalking, crumpling and more to 

the list of available skills to choose from when you 

create your next page! Learn basic stamping and 

heat embossing techniques and you'll be on your 

way to endless creative possibilities! 

……………………. 

Tue., Nov. 1 - 22 (4 classes) 7 - 9 p.m. $89. 

Materials: $50. Facilitator: Jennifer Kostiuk. 

Photography 

Basic Digital Photography 

with Single-Lens Reflex (SLR) cameras 

If you've just acquired a digital camera or if you 

lack certainty in using the one you already own, 

this is the class for you! Learn how to use your 

camera's adjustable settings to take beautiful 

pictures. You'll start with the basics and then 

quickly progress to more advanced shooting 

techniques and features, such as taking action 

shots, changing the ISO speed, setting the white 

balance and much more. 

……………………. 

Tue., Sept. 27 - Nov. 1 (6 classes) 7 - 9:30 p.m. 

$195. Facilitator: Robert Young. 

Family Fun Photography 

Most of us have the traditional family portrait 

hanging on a wall: carefully posed and exposed, 

with the proper framing and background, which is 

fine, but what about well composed and 

technically sound family photographs showing 

your family being a family? Find out how to take 

great family photos that capture those impromptu 

memories on location and in progress. 

……………………. 

Sat., Nov. 19 (1 class) 10 a.m. - 5 p.m. $99. 

Facilitator: Robert Young. 

Astronomy 

A Day with the Stars: 

Astronomy for Beginners 

Ever wondered what you're seeing when you gaze 

into the heavens? Learn the basics of this most 

ancient and fascinating of hobbies: astronomy. 

Then take to the outdoors to try out what you've 

learned in an evening observing session. Your 

guide will be experienced stargazer from the Royal 

Astronomical Society. Learn to find your way 

around the night sky, identify fall constellations, 

select the best equipment to meet your needs, and 

learn how to use your observing equipment 

effectively. 

……………………. 

Wed., Nov. 2 (1 class) 7 - 10 p.m. $69. Facilitator: 

Garry Dymond. 

Family and Parenting 

Reading Strategies for Children: 

A Guide for Parents 

You will learn reading strategies that will enable 

you to help your child become a better reader. You 

will learn sounding out skills and integrate them in 

to your child's reading and spelling homework. 

You will provided with ideas for activities and 

materials that are motivating and easy to make. A 

student workbook, word lists and other 

informational material is included. (please note 

that this class focuses on reading in the English 

language). 

……………………. 

Thu., Oct. 13 (1 class) 7 - 9 p.m. $49. Facilitator: 

Diane Goosney. 

Law and Legal 

Understanding Prison Subcultures 

Discover what goes on behind prison walls. 

Explore how and why subcultures are formed and 

the purpose of prison subcultures, the issues of 

contraband, drugs, gangs and violence inside 

prisons due to formed subcultures and the effects 

of institutionalization on criminals. 

……………………. 

Thu., Oct. 20 (1 class) 7 - 9 p.m. $49. Facilitator: 

Cindy Whitten. 

Our friendly, helpful customer service representatives look forward to hearing from you.

Personal Enrichment: Law and Legal • Newfoundland Tradition and Culture 13 

Understanding 

Executor Responsibilites 

Have you been named as an executor of an estate 

for a relative or a friend? Are you unsure of your 

responsibilities and obligations in this role? In this 

session you will learn about estate administration, 

including wills, letters of probate, possession of 

.assets, payment of debts, proceeds to beneficiaries 

and much more. Being an executor involves 

considerable responsibility, Jaclyn will give you 

the required tools to carry out this role with 

confidence. 

……………………. 

Mon., Nov. 7 (1 class) 7 - 9 p.m. $49. Facilitator: 

Jaclyn Whelan. 


Academic Certificates 

Certificate programs can be an 

excellent adjunct to your degree. 

The Division of Lifelong Learning 

offers a variety of certificate programs 

designed to help you link your studies to 

your career goals. And in all likelihood, 

at least a few of the courses from your 

current program can be applied to one or 

more of the certificate requirements. 

With the addition of a few more 

courses, you could earn a certificate. 

Certificate programs are normally 

comprised of between six and 10 

courses. 

For your convenience, choose from 

evening, day or distance education 

courses. 

For more information CALL or CLICK 

today! 

(709) 864-7979 

lifelong.learning@mun.ca 

www.mun.ca/lifelonglearning 

• Newfoundland Studies • Public Administration • Regional Policy and Development 

Business Administration • Criminology • Library Studies

Professional Development 

Business Classes 

Negotiation in the Workplace 

Negotiation improves the quality of workplace 

relationships and prevents conflict. You will 

develop strategies that focus on discovering 

individual perspectives and interests, and apply 

techniques that engage co-operation and joint 

problem solving. At the end of this workshop you 

will have a better grasp of the communication and 

negotiation skills that promote mutually beneficial 

agreements, and the overall satisfaction of 

everyone concerned. 

……………………. 

Tue., Dec. 6 (1 class) 9 a.m. - 4 p.m. 

$185. Facilitator: Andy Butt. 

Records Management 

What are the main elements of a records 

management program? How should you organize 

your business records (both paper and electronic) 

to best serve day-to-day operational needs and 

various legal requirements? What controls are 

needed to ensure complete, reliable, usable and 

authentic records? And, perhaps the toughest 

question, how long do you need to keep business 

records? This one-day introductory session will 

delve into these and other records management 

issues. 

……………………. 

Wed., Nov. 16 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: Carman Carroll. 

Meeting Minutes 

Learn how to record minutes accurately while 

maintaining a balance between brevity and 

sufficient data so that readers are well-informed 

but not overloaded with information. Topics 

include: listening skills while recording, 

understanding quorum and parliamentary 

procedure, what happens after the meeting, 

creating a useful agenda, teleconferencing issues 

and much more! 

……………………. 

Thu., Oct. 13 (1 class) 9 a.m. - noon $89. 

Facilitators: Carman Carroll and Gail Gosse. 

Finance for the Non-Financial Manager 

As organizations strive harder to increase bottom 

line profitability, it is critical for key employees to 

have a basic understanding of financial terms and 

concepts. In this class, you will develop the 

practical financial skills needed to make better 

short-term and long-term decisions when 

managing your workplace. Topics include: 

analyzing and understanding financial reports, 

budgeting, cash flow and working capital. 

……………………. 

Thu., Nov. 10 (1 class) 9 a.m. - 1 p.m. $99. 

Facilitator: Fred Cram. 

Introduction to Public Relations 

If you are interested in the dynamic field of public 

relations, communications or if you have a role in 

how your organization is perceived by both its 

internal and external audiences, then this course 

will be of interest to you. This course provides an 

overview of public relations and helps you to 

develop basic communications skills. Topics 

include: public relation theory and models, 

professionalism and ethics, communications 

planning, media relations, crisis communications, 

community relations, and public affairs. 

……………………. 

Thu./Fri. Nov. 24 and 25 (2 classes) 9 a.m. - 4 p.m. 

$249. Facilitator: Sean Kelly. 

A gift of learning is a gift for life. Ask about our gift certificates. A great gift idea for any occasion.

SMART Board Training 

Present like a pro and engage your audience while 

using SMART board software. This interactive 

class is led by a SMART training specialist. By the 

end of this hands on session, you will be comfortable 

using the SMART Board interactive whiteboard 

and Notebook software. 

……………………. 

Sat., Sept. 24 (1 class) 9:30 a.m. - 3:30 p.m. $169. 

Facilitator: Ian Crewe. 

Giving and Receiving 

Constructive Feedback 

An excellent complement to our Certificate in 

Human Resource Administration requirements. 

Feedback is an essential element for everyone in 

an organization's workforce. This engaging and 

interactive class will provide you with practical 

techniques for both the giver and receiver of 

constructive feedback. Topics include: the 

rationale for giving and receiving feedback, 

challenges in receiving and giving feedback, the 

impact of the provision of feedback on the success 

of a team and the importance of both formal and 

informal feedback. 

……………………. 


Facilitator: Shawn Stratton. 

Professional Designation 

Programs 

Payroll Compliance Practitioner 

Note: To enrol in a CPA payroll course, you must 

first register with and pay tuition fees to Memorial 

University, and then register with and pay a 

separate fee to the CPA for course materials and 

the final exam. To register with the CPA and to 

obtain a copy of the CPM brochure and CPM 

registration form, please visit the CPA website: 

www.payroll.ca 

Payroll Compliance Legislation 

This course provides an overview of payrollrelated 

legislation, including the Canada Pension 

Plan, the Employment Insurance Act, the Income 

Tax Act, employment standards legislation and 

Workers' Compensation Acts, as well as tools to 

Professional Development: Business Classes • PD Programs 15 

“Aim high. Achieve more.” • Spring 2011 • April - July 

find and apply information and communicate 

effectively with stakeholders. 

……………………. 

Thu., Sept. 29 - Dec. 8, 7 - 10 p.m. and Sat., Oct. 

22, 1 - 4 p.m. (13 classes) $375. Facilitator: Debbie 

Slaney. 

Payroll Fundamentals 1 

The prerequisite for this course is Payroll Compliance 

Legislation. This course is the second requirement 

in the CPA’s new certification. Upon completion of 

Payroll Fundamentals 1, you will be able to: 

- calculate regular individual pay; 

- calculate non-regular individual pay; 

- calculate termination payments; 

- complete a record of employment (ROE); 

- communicate all aspects of individual pay 

requirements to various stakeholders. 

.…………………. 

Wed., Sept. 21 - Dec. 7, 7 - 10 p.m. and Sat., Nov. 

12, 1 - 4 p.m. (13 classes) $375. Facilitator: 

Rowena Kelloway. 

Risk Management 

Risk Financing (CRM 56) 

This course may qualify as credit towards the 

Fellow Chartered Insurance Professional (FCIP) 

designation and the Canadian Risk Management 

(CRM) designation.Risk financing includes the 

selection, implementation and monitoring of risk 

financing techniques. Topics include insurance as 

a risk financing technique; financing property; risk 

retention including use of captives; risk/cost 

allocation; finite and integrated risk plans and 

capital market products for risk financing. 

……………………. 

Thu., Sept. 22 - Dec. 15 (13 classes) 7 - 10 p.m. 

$499. Facilitator: Darrell Swain.

16 Professional Development: PD Programs • e-Learning 

eLearning 

•Hundreds of personal 

and professional 

development courses 

start monthly. 

•Participate any time, 

from any computer, 

wherever you have 

access to the Internet. 

Sample teaching-related courses 

Gender in the Classroom (K-12 Teachers) 

Generational Learning Styles for K-12 Teachers 

Social Media for K-12 Teachers 

Students with Aspergers 

Creating the Inclusive Classroom: Strategies 

for Success 

Differentiated Instruction in the Classroom 

Empowering Students with Disabilities 

Singapore Math Strategies: Model Drawing 

for Grades 1-6 

Solving Classroom Discipline Problems 

Teaching Adult Learners 

Teaching Students with Autism: Strategies for 

Success 

Sample Certificates 

Sample commerce-related courses 

Building Teams That Work 

Effective Business Writing 

Introduction to Microsoft 

Excel 2010 


Outlook 2007 


PowerPoint 2007 


Project 2010 

Effective Selling 

Fundamentals of Supervision and 

Management 

Going Green at the Workplace 

e-Marketing Essentials Green Buildings and Preparing for the LEED Exam 

Business Research Supervisory and Leadership 

Online Teaching Social Media for Business 

Visit our website to see a complete listing of all online courses and certificates. 

709 864 7979 • www.mun.ca/lifelonglearning 

Our classes fill quickly. Avoid disappointment. Register early.

18 Professional Development 

Earn a certificate in Microsoft Office ... 

A Certificate in Microsoft Office will help distinguish you in today's competitive job market, broaden your 

employment opportunities and result in higher earning potential. 

Core Requirements 

MS Word 2007, Level 1 

Create and edit documents; save, 

open or close documents; apply 

formatting options; set tabs and 

indents; change the view mode, 

manipulate the text using features 

such as copy and paste, and 

preview and print documents. 

Designed for those of you who 

require the skills necessary to 

create, edit, format, and print 

basic Word 2007 documents. 

……………………. 

Fri., Sept. 23 - 30 (2 classes) 9 

a.m. - 4 p.m. $209. Facilitator: 


MS Word 2007, Level 2 

Microsoft Word Level 2 teaches 

the intermediate skills that can be 

combined with basic skills to 

create more complex documents. 

You will look at features such as 

inserting pictures or shapes, 

setting up columns of information, 

saving repetitive pieces of 

text or graphics for easy access at 

a later date and using styles and 

templates to produce professional 

looking business documents. 

……………………. 

Fri., Oct. 7 and 14 (2 classes) 9 

a.m. - 4 p.m. $209. Facilitator: 


MS Excel 2007, Level 1 

Work with worksheets and 

workbooks to analyze data using a 

variety of features to create, 

modify and format common 

business reports such as budgets, 

inventory reports, invoices and 

charts. This course is designed for 

those who desire the skills 

necessary to create, edit, format 

and print basic worksheets plus 

manage and audit numerical 

reports. 

……………………. 

Wed., Sept. 21 & 28, 9 a.m. - 4 

p.m. and Oct. 5, 9 a.m. - noon (2.5 

classes) $229. Facilitator: Darryl 

Jackman. 

MS Excel Level 2 

Apply basic skill-sets along with 

intermediate and advanced functions 

to manage and audit numerical 

reports. You will work with 

various functions to perform specific 

types of calculations, customize 

charts, work with pictures and 

shapes in a worksheet, customize 

formatting for specific types of data 

and explore various features for 

managing different types of lists 

using a table or database format. 

……………………. 

Wed., Oct. 12 & 19, 9 a.m. - 4 p.m. 

and Oct. 26, 9 a.m. - noon (2.5 

classes) $229. Facilitator: Darryl 

Jackman. 

MS Access 2007, Level 1 

Create simple databases, create 

and modify database objects 

including tables, forms, reports 

and queries. You will use a variety 

of commands, functions, and 

Microsoft Office Access 2007 

capabilities. This course is 

designed for computer users who 

are new to database programs. 

……………………. 

Mondays, Oct. 3 - 24 (3 classes/ 

no class Oct. 10) 9 a.m. - 4 p.m. 


MS PowerPoint 2007, Level 1 

Visual aids can have tremendous 

audience impact when properly 

incorporated into presentations. 

You will be introduced to some 

guiding design principles and 

learn how to work with slides, 

how to incorporate visual elements 

such as graphics and tables, 

and how to weave the pieces 

together to create a compelling 

and dynamic presentation. 

……………………. 

Wed., Dec. 7 (1 class) 9 a.m. - 4 p.m. 

$179. Facilitator: Darryl Jackman. 

Electives (select 1 of 2) 

MS Access Level 2 

......................... 

Please see page 3 for details. 

MS Word Level 3 

......................... 

Please see page 3 for details. 

... then earn an MS Office Specialist certification 

An MOS certification helps validate proficiency in using Office 2007/2010 and meets the demand for the 

most up-to-date skills in the latest Office applications. Upon completion of the Certificate in Microsoft Office 

(see above), you will be given a certification voucher worth $125 towards the writing of a certification exam 

for the Office application of your choice. Candidates who pass the certification exam will earn a MOS certification 

for the selected application. 

For more information, please contact Rob Ryan: 709 864 2367 • rwryan@mun.ca 

“Aim high. Achieve more.” • Fall 2011 • September - December

18 Professional Development Certificates 

Certificate in 

Bookkeeping 

Note: Courses may be done individually. 


Basic Accounting, Level 1 

Acquire the accounting concepts and procedures 

you need to make informed operating decisions. 

Having that knowledge not only helps you manage 

your business, it balances your reliance on 

someone else's assessment of your company's 

financial condition. Among the topics you'll cover 

are balance sheets, income statements, ledger 

transactions, trial balances and closing entries. 

……………………. 

Thu., Sept. 22 - Oct. 6 (3 classes) 9 a.m. - 4 p.m. 



Prerequisite: Basic Accounting, Level 1 or 

equivalent. With a basic understanding of 

accounting principles and procedures, you're now 

equipped to take a penetrating look at detailed 

financial statements; how to read them; the 

reporting conventions they follow and what they 

tell you and other stakeholders about your 

business. 

……………………. 

Mon. Nov. 7 - 21 (3 classes) 9 a.m. - 4 p.m. $219. 



…………………… 

Begins Thu., Oct. 13. See page 5 for details. 


…………………… 

Begins Thu., Nov. 3. See page 5 for details. 

Introduction to Payroll Concepts 

A must-do course for setting up and maintaining a 

reliable payroll system for new and existing 

businesses. Topics include the employer/employee 

relationship, types of remuneration, hours-of-work 

legislation, payroll deductions, employee 

termination, government remittances and yearend 

requirements. 

……………………. 

Thu., Dec. 1 (1 class) 9 a.m. - 4 p.m. $185. 


Electives (select one) 


Work with worksheets and workbooks to analyze 

data using a variety of features to create, modify 

and format common business reports such as 

budgets, inventory reports, invoices and charts. 

This course is designed for those who desire the 

skills necessary to create, edit, format and print 

basic worksheets plus manage and audit numerical 

reports. 

……………………. 

Begins Wed., Sept. 21. See page 3 for details. 

Migrating to Microsoft Office 2007 

This class introduces you to the new and enhanced 

features available in four Microsoft® Office 2007 

system applications: Word, Excel, PowerPoint and 

Outlook. You will learn about the results-oriented 

interface of the Microsoft® Office 2007 

environment and use the tools available in Word, 

Excel, PowerPoint and Outlook 2007 to create, 

finalize and secure professional-looking 

documents. 

……………………. 

Scheduled for winter semester 2012. 


Business Writing 



Basic Grammar 

What is a comma splice? What is the appropriate 

use of a semi-colon? How do you correct a run-on 

sentence? Refresh your grammatical skills and 

learn the mechanics of writing. At the end of the 

course, you'll be better able to express yourself 

accurately and effectively. 

……………………. 

Mon., Nov. 7 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: Tamara Reynish. 

A gift of learning is a gift for life. Ask about our gift certificates. A great gift idea for any occasion.

Technical Writing 

Having sound technical writing skills is a valuable 

asset given the impact clear writing has in effecting 

change and informing decisions. Under the 

guidance and encouragement of a skilled technical 

writer, you'll learn to write in a context that 

respects the value of concision, has a clear focus 

and demonstrates an effective use of visual 

elements. 

……………………. 



Business Writing Fundamentals 

Basic Grammar, is recommended. Being able to 

communicate effectively in writing is a critical 

business skill. Through exercises and discussion, 

you'll learn what's required to be an effective 

writer including knowing your audience and the 

importance of being concise. You'll also look at the 

basic standards for appropriate email communications, 

the elements of routine report writing and 

garner a number of tips for writing for diverse cultures. 

……………………. 


Electives (select two of three) 

Basic Public Relations Writing 

Take a public relations concept from drawing 

board to finished product. Along the way you'll be 

introduced to the basics of writing public relations 

messages for a variety of situations and audiences. 

……………………. 

Thu., Dec. 8 (1 class) 9 a.m. - 4 p.m. $185. 


Developing a Proposal 

Producing a strong, winning proposal requires that 

you understand the sponsor's goals and objectives 

so that your proposition will intersect their needs. 

From there you'll move to tailoring a response, including 

conducting the necessary research. You'll 

finish by packaging and presenting a document 

that will be both compelling and true to purpose. 

……………………. 



Professional Development Certificates 19 


Human Resource 

Administration 


Successful Performance Appraisals 

Develop the skills you need to administer a 

successful appraisal experience! Performance 

appraisal can be a rewarding and enriching 

experience for companies and employees. Learn to 

identify common mistakes often made in 

conducting performance appraisals, and find out 

what you can do to avoid those mistakes. You'll 

experience and practice techniques for 

transferring skills from the classification 

description to the performance review. 

……………………. 


Facilitator: Kathy Hickman. 

Developing a Respectful Workplace 

A respectful work environment creates a healthy 

atmosphere for everyone involved. This one-day 

workshop will take you through exercises that will 

inform you as to what a respectful work 

environment is, and how to maintain that 

environment. Topics will include classifications of 

behaviour, respectful workplace barriers, 

workplace harassment issues and necessary steps 

to create a respectful work environment. 

……………………. 

Tue., Sept. 27 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: Andy Butt.


Bridging the Generation Gap 

For the first time in history, four generations are 

working together, side by side. Each generation 

brings to the workplace varying beliefs, values and 

attitudes, hence the potential for generational 

clashes. Learn the various profiles of generational 

demographics within today's workplace, and use 

the knowledge to train, motivate, resolve conflicts 

and create new sets of shared values to create a 

positive workplace. 

……………………. 


Coaching for Peak Performance 

Do you know the four most effective coaching 

styles and when to apply them? Whether you work 

in a formalized coaching capacity or want to improve 

your ability to support other members of 

your team as a peer coach. This seminar will introduce 

you to the four coaching styles and help you 

determine which one is best for you. This skill is 

invaluable in supporting the developmental needs 

of all employees, from the inexperienced worker to 

the seasoned professional. 

……………………. 


Hiring for Retention 

Handled strategically, recruitment and retention 

can contribute significantly to your company's 

operational and financial success. Join 

recruitment and retention specialists for a 

rewarding look at what it takes to hire the right 

people and keep them! You'll learn how to develop 

and implement strategic recruitment plans and 

how to bring them to life through effective 

advertising and interview techniques. You'll then 

learn how to keep those valuable assets in place 

through the implementation of appropriate 

support structures and the development of a 

succession plan. 

……………………. 


Knowledge Transfer 

There is an increased awareness regarding the importance 

of knowledge transfer within today's interconnected 

global economy. Effective knowledge 

transfer demands elements of effective communication, 

organizational knowledge and is a key component 

to successful human resource 

management. You will learn what knowledge 

transfer is, how to manage knowledge transfer, as 

well as evaluating potential barriers and strategies 

within your workplace that will allow you to apply 

and explore the context of knowledge, your organization's 

most valuable intangible asset. 

……………………. 



Leadership 



Effective Leadership 

Leadership is about helping others to realize their 

potential and, perhaps, to go beyond. It can be 

demonstrated by individuals at all levels of an 

organization. Discussions will focus on what it 

takes to be a leader—managing change, providing 

strategic thinking, setting direction, coaching, 

motivating, maximizing organizational 

performance and leading in difficult times. 

……………………. 

Tue., Nov. 15 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: Ted Lomond. 

Project Management 

Project success depends on the effectiveness of 

how it is managed. In this class you'll be 

introduced to the principles and practices of 

effective project management including: setting 

goals, assigning priorities to tasks, considering 

budgetary constraints, assessing performance at 

critical stages in the project, dealing with 

unanticipated situations and meeting deadlines. 

……………………. 

Wed./Thu., Oct. 19 and 20 (2 classes) 9 a.m. - 4 p.m. 

$239. Facilitator: Ted Lomond. 

We excel at planning and delivering learner-centered professional development programs and services.

Time Management: 

Getting the Most Out of Your Day 

Not enough time in your day? In reality, you have 

more time than you think. Find out how to set realistic 

objectives then learn how to prioritize them, 

to work through others, to develop short- and 

long-term plans and to deal with time wasters. 

……………………. 

Scheduled for winter semester 2012 

Electives (any two) 

Stepping Up To Supervisor 

Making the transition from working beside fellow 

employees to supervising them can be both 

exciting and challenging. It's a different working 

relationship requiring a different set of skills. This 

class will focus on the skills required to function in 

a supervisory role. 

……………………. 

Mon., Dec. 12 (1 class) 9 a.m. - 4 p.m. $185. 


High-Impact Presentation Skills 

An everything-you-need-to-know workshop for 

delivering a solid presentation with clarity and 

confidence. You'll learn how to organize your 

thoughts and information, build credibility, 

prepare eye-catching visuals and present with 

power. 

……………………. 

Wed., Oct. 26 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: Don Crickard. 

Basic Grammar 

…………………… 


Communicating with Difficult People 

Difficult personalities are a fact of life. We encounter 

them in the workplace as well as in our 

personal lives. Knowing how to communicate with 

difficult people is key to living and working with 

them. You'll learn the nature of conflict and its 

consequences for the people involved, gain insights 

into personality types, explore conflict man- 

agement styles and implementation, examine the 

communications process and the importance of active 

listening skills. 

……………………. 

Scheduled for Winter semester 2012 



N E W 

Certificate in Leading 

for Success 


Essentials of Delegation 

Many struggle with delegation because of a fear of 

losing control or a desire to own the process. You 

can accomplish more and develop employees' 

skills by learning to better delegate. This course 

explores the benefits and barriers to delegation, 

the importance of authority and responsibility, as 

well as strategies and tools for implementing delegation. 

……………………. 

Mon., Sept. 26 (1 class) 9 a.m. - 4 p.m. $185. 


Organizational Ethics 

An organizational culture which values trust, respect, 

caring, fairness, citizenship and diversity, is 

a place where employee engagement will drive success. 

This class will focus on employee and organizational 

culture, moral codes, and ethical 

frameworks. Topics include: understanding the 

meaning of ethics and the role it plays in today's 

organizations, ethical framework benefits, and 

practical ways to avoid ethical dilemmas. 

……………………. 

Fri., Nov. 4 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: David Yetman. 

Mentoring 

This half-day workshop will focus on the tools required 

for developing and implementing a successful 

mentoring program. Topics include: roles of 

the mentor/mentee, mentoring best practices, 

common obstacles and solutions, benefits of mentorship, 

individual and organization strategies. 

……………………. 

Tue., Nov. 8 (1 class) 9 a.m. - noon. $95. 

Facilitator: Daphne MacNeil.


Motivating Employees 

Leaders are judged by results. And results depend 

on your ability to get the most out of other people. 

Become the energizing leader people want to follow 

by developing and motivating individuals and 

employees to greater accomplishments. Topics will 

include: using praise effectively, developing productive 

team members and results, encouraging 

competency, accountability and results. In addition, 

this course would be of special interest to 

those who have completed or are working towards 

the certificates in leadership and human resource 

administration. 

……………………. 

Fri., Oct. 28 (1 class) 9 a.m. - 4 p.m. $185. 


Bridging the Generation Gap 

…………………… 

See page 20 for description. 

Influencing Others 

……………………. 


Electives (one of two) 


…………………… 


Ask about our 


Presentation Skills 



Workplace Conversational Skills 

You will learn to project confidence, keep conversations 

focused and productive, exhibit knowledge 

and creditability in your everyday interactions. 

This class will provide you with the tools needed to 

get the best out of every conversation. 

……………………. 

Wed., Dec. 7 (1 class) 9 a.m. – noon. $95. 


Business Networking 

Create confidence in your networking skills for social 

gatherings, receptions and business events in 

this practical seminar. Topics will include introducing 

yourself; starting conversations with complete 

strangers; perfecting small talk; exiting 

conversations gracefully; networking techniques; 

tips for remembering the names of your new acquaintances; 

and, proper business card etiquette. 

……………………. 


Facilitator: Chris LeDrew. 


An everything-you-need-to-know" workshop for 



One of our customers said it best: “The day you stop learning, is the day you stop living.”

thoughts and information, build credibility, 

prepare eye-catching visuals and present with 

power. 

……………………. 




Visual aids can have tremendous audience impact 

when properly incorporated into presentations. 

You will be introduced to some guiding design 

principles and learn how to work with slides, how 

to incorporate visual elements such as graphics 

and tables, and how to weave the pieces together 

to create a compelling and dynamic presentation. 

……………………. 



Electives (one of three) 


Present like a pro and engage your audience while 

using Smart Board software. This interactive class 

is led by a SMART training specialist. By the end of 

this hands on session, you will be comfortable 

using the SMART Board interactive whiteboard 

and Notebook software. 

……………………. 

Sat., Sept. 24 (1 class) 9:30 a.m. - 3:30 p.m. $169. 

Facilitator: Ian Crewe. 


Introduces students to intermediate skill sets for 

information workers using a presentation 

program. You will learn how to work with slide 

masters for a consistent look in the presentation, 

set up animation schemes or customized 

animation for specific objects, create speaker notes 

or handouts, run or customize the slide show, use 

data from other sources in PowerPoint or export 

from PowerPoint to Word, and collaborate with 

others on presentations. 

……………………. 


Facilitator: Darryl Jackman 



Certificate in Team 

Effectiveness 



Working Well As A Team 

By managing your own working style as well as 

those of your other team members, and by 

fostering more productive personnel interactions 

and relationships, the mechanics of which are 

covered in this information-packed, one-day 

course. You’ll learn to identify: the four key 

working styles and individual contributions of 

team members, the functional stage of your team 

and what it means for effective performance; and 

five key dimensions of effective teamwork that 

characterize highly functioning teams. 

……………………. 

Wed., Dec. 14 (1 class) 9 a.m. – 4 p.m. $185. 

Facilitator: Craig Matthews. 

Developing a Personal Leadership Plan 

The workplace demands that all employees become 

effective and productive team members. Yet, 

how many of us know or take the time to discover 

what unique strengths and capabilities each of us 

brings to the team table? Discover your strengths 

through the lens of personality, thinking intentions, 

emotional intelligence and conflict management 

style. 

……………………. 


Coaching for Peak Performance 

Do you know the four most effective coaching styles 

and when to apply them? Whether you work in a 

formalized coaching capacity or want to improve 

your ability to support other members of your team 

as a peer coach. This seminar will introduce you to 

the four coaching styles and help you determine 

which one is best for you. This skill is invaluable in 

supporting the developmental needs of all employees, 

from the inexperienced worker to the seasoned 

professional. 

……………………. 

Scheduled for winter semester 2012.


Electives (two of four) 








into personality types, explore conflict management 

styles and implementation, examine the 

communications process and the importance of 

active listening skills. 

……………………. 



Leadership is about helping others to realize their 

potential and, perhaps, to go beyond. It can be 

demonstrated by individuals at all levels of an 

organization. Discussions will focus on what it 

takes to be a leader: managing change, providing 

strategic thinking, setting direction, coaching, 

motivating, maximizing organizational 

performance and leading in difficult times. 

……………………. 

Tue., Nov. 15 (1 class) 9 a.m. - 4 p.m. $185. 


Change Management 

Change is constant and the need for workplace 

change has never been greater. This class covers 

understanding resistance, stages of the change 

cycle, overcoming mistrust and miscommunication, 

change as an opportunity and moving from 

powerlessness to empowerment. 

……………………. 


Conflict Resolution 

Become familiar with the dynamics of conflict and 

develop tools and techniques that will help you 

respond to conflict positively. This seminar will 

help you identify your own conflict management 

style as well as when to apply other conflict styles 

to meet the demands of various situations. 

……………………. 

Tue./Wed., Oct. 4 and 5 (2 classes) 9 a.m. - 4 p.m. 

$225. Facilitator: Craig Matthews. 

N E W 


Understanding 

Organizational Cultures 


Strategic Planning 

You will learn the concepts and processes of strategic 

planning, and understand why it is essential for 

the success of your organization. Discover how to 

set strategic objectives and action plans that will 

turn your visions into outcomes! Topics include 

the understanding of strategic planning from both 

an organizational and departmental perspective, 

analysis required for strategic planning, identifying 

and developing strategic choices for your organization 

and implementation of your plan. 

……………………. 


Organizational Behaviour: 

Human Relations at Work 

You will gain an understanding of the function of 

human behaviour in organizations. Explore behavioural 

influences that affect productivity, organizational 

effectiveness and efficiency. Topics include 

perception, motivation, decision making, communication, 

leadership, job and organizational design; 

group behaviour, and administrative processes 

including organizational power and politics. 

……………………. 


Creating Effective Work Groups 

You will learn how team-based and self-directed 

work groups are successful approaches for coping 

with today's challenges. You will examine 

the principles of creating effective work 

groups, how to establish an internal framework to 

support group work progress and outline problemsolving 

methods. 

……………………. 

Fri., Dec. 16 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: Shawn Stratton. 

From a human resources perspective, continuous learning is simply good business.

Mediating Workplace Conflict 

…………………… 



…………………… 


Electives (one of three) 

Marketing 

…………………… 


Finance for the Non-Financial Manager 

…………………… 


Knowledge Transfer 

…………………… 


Your registration 

connection 

864 7979 



Certificate in Workplace 

Communications 


Requirements 

Communication at Work 

Communication is only effective when your 

receiver hears, understands, and knows what to do 

with the information that you send. This course 

will help strengthen your communication skills so 

that you can get the best results at work, whether 

you are communicating with your coworkers, your 

boss or your customers. Topics include: communications 

barriers, communications styles, nonverbal 

communications, active listening, attitude 

and multicultural communications. 

……………………. 

Mon./Tue., Nov. 28 and 29 (2 classes) 

9 a.m. - 4 p.m. $225. Facilitator: Doreen Whalen. 

Add just five more courses to 

your learning portfolio 

and earn an Advanced 


Communications! See next page! 

Change Management 

Change is constant and the need for workplace 

change has never been greater. This class covers 

understanding resistance, stages of the change 

cycle, overcoming mistrust and miscommunication, 

change as an opportunity and moving from 

powerlessness to empowerment. 

……………………. 

Scheduled for winter semester 2012.


Customer Service: Keep 

Your Customers Coming Back 

Delivering exceptional customer service is 

essential in today's competitive business world. 

You will be introduced to the basics of providing 

customer service. You will discover what 

customers expect and you will examine ways that 

you can contribute in a positive manner to your 

customers' experience to ensure that they will 

return again and again. 

……………………. 

Thu., Sept. 29 (1 class) 9 a.m. - 4 p.m. $185. 



Become familiar with the dynamics of conflict and 

develop tools and techniques that will help you 

respond to conflict positively. This seminar will 

help you identify your own conflict management 

style as well as when to apply other conflict styles 

to meet the demands of various situations. 

……………………. 

Tue./Wed., Oct. 4 and 5 (2 classes) 9 a.m. - 4 p.m. 

$225. Facilitator: Craig Matthews. 

Stress Management 

Learning how to manage stress has positive 

impacts both professionally and personally. In this 

course, you will explore: how to recognize your 

stressors and your reactions to them; how to 

change your negative behaviours associated with 

stress; how to evaluate your lifestyle and learn how 

to better care for yourself. These skills will help 

you manage your stress and contribute to your 

personal effectiveness. 

……………………. 


Facilitator: Carolyn Hapgood. 

Advanced 


Communications 


Workplace Etiquette 

Projecting a professional image is critical in the 

business world. This interactive session will give 

you the skills to build and strengthen business relationships. 

Topics include the fundamentals of 

courtesy and respect, introductions, networking, 

business attire, business social events, meetings, 

managing your digital identity and professional 

image. 

…………………… 



An everything-you-need-to-know workshop for 



thoughts and information, build credibility, prepare 

eye-catching visuals and present with power. 

……………………. 




Project success depends on the effectiveness of 

how it is managed. In this class you'll be 

introduced to the principles and practices of 

effective project management including: setting 

goals, assigning priorities to tasks, considering 

budgetary constraints, assessing performance at 

critical stages in the project, dealing with 

unanticipated situations and meeting deadlines. 

……………………. 

Wed./Thu., Oct. 19 and 20 (2 classes) 9 a.m. - 4 

p.m. $239. Facilitator: Ted Lomond. 

Time Management: 

Getting the Most Out of Your Day 

Not enough time in your day? In reality, you have 

more time than you think. Find out how to set realistic 

objectives then learn how to prioritize them, 

to work through others, to develop short- and 

long-term plans and to deal with time wasters. 

……………………. 


A shared learning experience is the best learning experience. Invite a friend to register with you.

Basic Grammar 

What is a comma splice? What is the appropriate 

use of a semi-colon? How do you correct a run-on 

sentence? Refresh your grammatical skills and 

learn the mechanics of writing. At the end of the 

course, you'll be better able to express yourself 

accurately and effectively. 

……………………. 






Requirements 


Negotiation improves the quality of workplace 

relationships and prevents conflict. You will 

develop strategies that focus on discovering 

individual perspectives and interests, and apply 

techniques that engage co-operation and joint 

problem solving. At the end of this workshop you 

will have a better grasp of the communication and 

negotiation skills that promote mutually beneficial 

agreements, and the overall satisfaction of 

everyone concerned. 

……………………. 

Tue., Dec. 6 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: Andy Butt. 








into personality types, explore conflict management 

styles and implementation, examine the 

communications process and the importance of active 

listening skills. 

……………………. 

Scheduled for winter semester 2012 



Mediating Workplace Conflict 

Disputes between individuals at work can lead to 

grievances, absences and loss of valuable employees. 

Mediation helps people who don't see eye to 

eye to sort out their disputes as quickly as possible. 

In this workshop you will learn the nature of workplace 

disputes, learn skills to approach the situation 

and move people along to better solutions as 

well as identify when mediation is appropriate. 

Problem-solving activities will be incorporated. 

.................... 


Influencing Others 

Good communicators have the ability to influence 

others toward a common goal. Participants will 

learn about various strategies for influencing and 

negotiating with others and will have the opportunity 

to apply several practical techniques enabling 

them to effectively persuade, build support for 

ideas and develop more productive working relationships. 

……………………. 



A respectful work environment creates a healthy 

atmosphere for everyone involved. This one-day 

workshop will take you through exercises that will 

inform you as to what a respectful work 

environment is, and how to maintain that 

environment. Topics will include classifications of 

behaviour, respectful workplace barriers, 

workplace harassment issues, and necessary steps 

to create a respectful work environment. 

……………………. 

Tue., Sept. 27 (1 class) 9 a.m. - 4 p.m. $185. 

Facilitator: Andy Butt.

28 Registration Information 

www 

Click Call Email Fax Visit 

Try our 

secure, 

convenient, 

easy-to-use 

online 

registration 

service. (See 

address below.) 

St. John’s 

864 7979 

• 

Toll Free 

(in prov. only) 

1 866 959 8474 

See address at 

bottom of page. 

709 864 8486 We always 

look forward 

to meeting you! 

Our hours are: 

Sept. 1 – May 31 

Mon. – Fri. 

8:30 a.m. – 4:30 p.m. 

031-182-08-11-7,500 

Forms 

We will also accept the class registration form, downloadable from our website. Please be sure to include your 

name, phone number(s), home address, email address, name of the course(s) for which you are registering and 

either a credit card number, purchase order number or a cheque. 

Privacy of Information 

All registration information received by the Division of Lifelong Learning will be used solely for the administration 

and management of the Lifelong Learning program. Personal information is collected under the authority 

of the Memorial University Act (RSNL 1990 Chapter M-7) and is used for the purposes of 

administration, program planning and human resource management. Questions about this collection and use 

of personal information may be directed to the assistant director at 709 864 3074. 

Refund/Credit Policy 

Registrants must notify the Division of Lifelong Learning two business days prior to the class start date to be 

entitled to a credit note valued at 90 per cent of the class fee. If you notify us fewer than two business days prior 

to the class start date, you are entitled to a credit note valued at 50 per cent of the class fee. If you notify us 

after the class has started, regretfully, we’re unable to offer you any credit. In the event a class is cancelled by Lifelong 

Learning, the division will make every reasonable effort to notify registrants of that cancellation two days 

in advance of the commencement date/time of the cancelled class. Where classes are cancelled by the division, 

registrants will receive a full refund of their registration fee. Participants who withdraw due to unusual circumstances 

should submit a request for special consideration, with supporting documentation, to the division. 

www.mun.ca/lifelonglearning • lifelong.learning@mun.ca

Fall 2011 Courses at a Glance 

September 

CCNA 1: Networking, Level 1 

Learn to Draw 

Payroll Fundamentals 1 


German, Levels 1,2 and 3 

Risk Financing (CRM 56) 

Payroll Compliance Legislation 


Italian, Levels 1 and 2 

CCNA Networking, Lvls 2,3 and 4 

(By Distance Only) 



Robotics, Level 2 and 3 

(ages 9-12) 

Home Alone...With Confidence 

(ages 12+) 

Fall BBQ 

Workplace Fire Prevention & Safety 

Essentials of Delegation 

Irish, Level 1 

Windows 7 

I’ve Always Wanted to Sing! 


French, Levels 1A,1B and 3 

American Sign Language (ASL), 

Levels 1 and 4 

Basic Digital Photography Using 

Single-Lens Reflex (SLR) 

cameras 

Customer Service: Keep Your 

Customers Coming Back 

Hiring for Retention 

October 

Wood Carving 



Spanish, Levels 1 and 2 

Microsoft Word 2007, 


French, Level 2A 



Reading Strategies for Children: 

A Guide for Parents 

Meeting Minutes 

Drawing and Painting (ages 5-8) 

Sketching & Cartooning 

(ages 9-12) 

Creative Writing (ages 11+) 

Soups On! 


Russian, Level 1 

Rug Hooking 

Getting the Most Out of Your 

Blackberry 

Understanding Prison Subcultures 

Learn to Paint 

iPhoto 

Condo Living: Everything 

You Need to Know 


Motivating Employees 

November 

Scrapbooking, Level 2 


A Day with the Stars: Astronomy 

for Beginners 



Planning and Managing Windows 7 

Desktop Deployments and 

Environments (6294A) 

Understanding Executor 

Responsibilities 


Basic Grammar 

Mentoring 

Art History, Level 1: An Intimate 

Look at the Masterpieces 

Basic Web Design 

Adobe Photoshop Elements: 

Intermediate 

Finance for the Non-Financial 

Manager 

Microsoft Office 2010: Transition 

from Office 2003 


Records Management 

Building Successful Do-It-Yourself 

Web Sites Using Joomla!, Levels 

1 and 2 

Predictive Analytics Software 

PASW (formerly SPSS) 

Strategic Planning 

Family Fun Photography 

Successful Performance Appraisals 

Professional Development 31 

One Dish Meals 

Appetizers 

Stress Management 

Technical Writing 

Microsoft Visio 2007 

Introduction to Public Relations 


Communication at Work 

Cardmaking 

Festive Baking 

Business Networking 

December 

Introduction to Payroll Concepts 

Organizational Behaviour: Human 

Relations at Work 


Giving and Receiving Constructive 

Feedback 

Workplace Conversational Skills 

Microsoft PowerPoint 2007, 


Basic Public Relations Writing 

Stepping up to Supervisor 

Working Well As A Team 

Creating Effective Work Groups

Corporate 

Training 

Quality professional 

development solutions 

that can be customized 

to meet the learning 

needs of your 

organization. 

We offer a professional, 

relaxed learning 

environment designed 

for adult learners. 

For more information, 

please contact: 

Dan Dillon 

709 864 4389 

ddillon@mun.ca 

www.mun.ca/lifelonglearning

Classes you won’t want 

to miss this Fall! 

September 

Fearless and Fabulous Public 

Speaking, pg. 26 

CCNA 1, pg. 4 

Robotics, Level 2, pg. 12 

Gourmet Back Country Cooking, pg. 7 

October 

Scrapbooking, Level 1, pg. 14 

Succession Planning, pg. 28 

Russian, Level 1, pg. 11 

Understanding Prison Subcultures, pg. 15 

November 

Organizational Ethics, pg. 24 

Family Fun Photography, pg. 14 

Microsoft Visio 2007, pg. 5 

Festive Baking, pg. 8 

December 

Microsoft PowerPoint 2007, 

Level 1, pg. 5 

Basic Public Relations Writing, pg. 22 

Creating Effective Work Groups, pg. 28 

www.mun.ca/lifelonglearning 

LIFELONGLEARNING 

Memorial University of Newfoundland 

Rm. SP4000 (Spencer Hall) 

220 Prince Philip Drive 

St. John’s, NL, Canada A1C 5S7 

709 864 7979 

Toll Free (in prov. only): 1 866 959 8474 

lifelong.learning@mun.ca 

eLearning courses starting monthly. 

See page 16. 

Try our online registration! 

easy to use 

convenient 

secure 

If you have already received our brochure, please share this copy with a friend. 

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Personal and Professional Development Classes

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