Personal and Professional Development Classes

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24 Professional Development Certificates Electives (two of four) Communicating with Difficult People Difficult personalities are a fact of life. We encounter them in the workplace as well as in our personal lives. Knowing how to communicate with difficult people is key to living and working with them. You'll learn the nature of conflict and its consequences for the people involved, gain insights into personality types, explore conflict management styles and implementation, examine the communications process and the importance of active listening skills. ……………………. Scheduled for winter semester 2012. Effective Leadership Leadership is about helping others to realize their potential and, perhaps, to go beyond. It can be demonstrated by individuals at all levels of an organization. Discussions will focus on what it takes to be a leader: managing change, providing strategic thinking, setting direction, coaching, motivating, maximizing organizational performance and leading in difficult times. ……………………. Tue., Nov. 15 (1 class) 9 a.m. - 4 p.m. $185. Facilitator: Ted Lomond. Change Management Change is constant and the need for workplace change has never been greater. This class covers understanding resistance, stages of the change cycle, overcoming mistrust and miscommunication, change as an opportunity and moving from powerlessness to empowerment. ……………………. Scheduled for winter semester 2012. Conflict Resolution Become familiar with the dynamics of conflict and develop tools and techniques that will help you respond to conflict positively. This seminar will help you identify your own conflict management style as well as when to apply other conflict styles to meet the demands of various situations. ……………………. Tue./Wed., Oct. 4 and 5 (2 classes) 9 a.m. - 4 p.m. $225. Facilitator: Craig Matthews. N E W Certificate in Understanding Organizational Cultures Note: Courses may be done individually. Strategic Planning You will learn the concepts and processes of strategic planning, and understand why it is essential for the success of your organization. Discover how to set strategic objectives and action plans that will turn your visions into outcomes! Topics include the understanding of strategic planning from both an organizational and departmental perspective, analysis required for strategic planning, identifying and developing strategic choices for your organization and implementation of your plan. ……………………. Scheduled for winter semester 2012. Organizational Behaviour: Human Relations at Work You will gain an understanding of the function of human behaviour in organizations. Explore behavioural influences that affect productivity, organizational effectiveness and efficiency. Topics include perception, motivation, decision making, communication, leadership, job and organizational design; group behaviour, and administrative processes including organizational power and politics. ……………………. Scheduled for winter semester 2012. Creating Effective Work Groups You will learn how team-based and self-directed work groups are successful approaches for coping with today's challenges. You will examine the principles of creating effective work groups, how to establish an internal framework to support group work progress and outline problemsolving methods. ……………………. Fri., Dec. 16 (1 class) 9 a.m. - 4 p.m. $185. Facilitator: Shawn Stratton. From a human resources perspective, continuous learning is simply good business.
Mediating Workplace Conflict …………………… Scheduled for winter semester 2012. Organizational Ethics …………………… See page 21 for details. Electives (one of three) Marketing …………………… Scheduled for winter semester 2012. Finance for the Non-Financial Manager …………………… See page 14 for details. Knowledge Transfer …………………… See page 20 for details. Your registration connection 864 7979 “Aim high. Achieve more.” • Fall 2011 • September - December Professional Development Certificates 25 Certificate in Workplace Communications Note: Courses may be done individually. Requirements Communication at Work Communication is only effective when your receiver hears, understands, and knows what to do with the information that you send. This course will help strengthen your communication skills so that you can get the best results at work, whether you are communicating with your coworkers, your boss or your customers. Topics include: communications barriers, communications styles, nonverbal communications, active listening, attitude and multicultural communications. ……………………. Mon./Tue., Nov. 28 and 29 (2 classes) 9 a.m. - 4 p.m. $225. Facilitator: Doreen Whalen. Add just five more courses to your learning portfolio and earn an Advanced Certificate in Workplace Communications! See next page! Change Management Change is constant and the need for workplace change has never been greater. This class covers understanding resistance, stages of the change cycle, overcoming mistrust and miscommunication, change as an opportunity and moving from powerlessness to empowerment. ……………………. Scheduled for winter semester 2012.
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Personal and Professional Development Classes

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