Personal and Professional Development Classes

Basic Grammar
What is a comma splice? What is the appropriate
use of a semi-colon? How do you correct a run-on
sentence? Refresh your grammatical skills and
learn the mechanics of writing. At the end of the
course, you'll be better able to express yourself
accurately and effectively.
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Mon., Nov. 7 (1 class) 9 a.m. - 4 p.m. $185.
Facilitator: Tamara Reynish.
Certificate in Workplace
Conflict Resolution
Note: Courses may be done individually.
Requirements
Negotiation in the Workplace
Negotiation improves the quality of workplace
relationships and prevents conflict. You will
develop strategies that focus on discovering
individual perspectives and interests, and apply
techniques that engage co-operation and joint
problem solving. At the end of this workshop you
will have a better grasp of the communication and
negotiation skills that promote mutually beneficial
agreements, and the overall satisfaction of
everyone concerned.
…………………….
Tue., Dec. 6 (1 class) 9 a.m. - 4 p.m. $185.
Facilitator: Andy Butt.
Communicating with Difficult People
Difficult personalities are a fact of life. We encounter
them in the workplace as well as in our
personal lives. Knowing how to communicate with
difficult people is key to living and working with
them. You'll learn the nature of conflict and its
consequences for the people involved, gain insights
into personality types, explore conflict management
styles and implementation, examine the
communications process and the importance of active
listening skills.
…………………….
Scheduled for winter semester 2012
“Aim high. Achieve more.” • Fall 2011 • September - December
Professional Development Certificates 27
Mediating Workplace Conflict
Disputes between individuals at work can lead to
grievances, absences and loss of valuable employees.
Mediation helps people who don't see eye to
eye to sort out their disputes as quickly as possible.
In this workshop you will learn the nature of workplace
disputes, learn skills to approach the situation
and move people along to better solutions as
well as identify when mediation is appropriate.
Problem-solving activities will be incorporated.
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Scheduled for winter semester 2012.
Influencing Others
Good communicators have the ability to influence
others toward a common goal. Participants will
learn about various strategies for influencing and
negotiating with others and will have the opportunity
to apply several practical techniques enabling
them to effectively persuade, build support for
ideas and develop more productive working relationships.
…………………….
Scheduled for winter semester 2012.
Developing a Respectful Workplace
A respectful work environment creates a healthy
atmosphere for everyone involved. This one-day
workshop will take you through exercises that will
inform you as to what a respectful work
environment is, and how to maintain that
environment. Topics will include classifications of
behaviour, respectful workplace barriers,
workplace harassment issues, and necessary steps
to create a respectful work environment.
…………………….
Tue., Sept. 27 (1 class) 9 a.m. - 4 p.m. $185.
Facilitator: Andy Butt.