Personal and Professional Development Classes

24 Professional Development Certificates
Electives (two of four)
Communicating with Difficult People
Difficult personalities are a fact of life. We encounter
them in the workplace as well as in our
personal lives. Knowing how to communicate with
difficult people is key to living and working with
them. You'll learn the nature of conflict and its
consequences for the people involved, gain insights
into personality types, explore conflict management
styles and implementation, examine the
communications process and the importance of
active listening skills.
…………………….
Scheduled for winter semester 2012.
Effective Leadership
Leadership is about helping others to realize their
potential and, perhaps, to go beyond. It can be
demonstrated by individuals at all levels of an
organization. Discussions will focus on what it
takes to be a leader: managing change, providing
strategic thinking, setting direction, coaching,
motivating, maximizing organizational
performance and leading in difficult times.
…………………….
Tue., Nov. 15 (1 class) 9 a.m. - 4 p.m. $185.
Facilitator: Ted Lomond.
Change Management
Change is constant and the need for workplace
change has never been greater. This class covers
understanding resistance, stages of the change
cycle, overcoming mistrust and miscommunication,
change as an opportunity and moving from
powerlessness to empowerment.
…………………….
Scheduled for winter semester 2012.
Conflict Resolution
Become familiar with the dynamics of conflict and
develop tools and techniques that will help you
respond to conflict positively. This seminar will
help you identify your own conflict management
style as well as when to apply other conflict styles
to meet the demands of various situations.
…………………….
Tue./Wed., Oct. 4 and 5 (2 classes) 9 a.m. - 4 p.m.
$225. Facilitator: Craig Matthews.
N E W
Certificate in
Understanding
Organizational Cultures
Note: Courses may be done individually.
Strategic Planning
You will learn the concepts and processes of strategic
planning, and understand why it is essential for
the success of your organization. Discover how to
set strategic objectives and action plans that will
turn your visions into outcomes! Topics include
the understanding of strategic planning from both
an organizational and departmental perspective,
analysis required for strategic planning, identifying
and developing strategic choices for your organization
and implementation of your plan.
…………………….
Scheduled for winter semester 2012.
Organizational Behaviour:
Human Relations at Work
You will gain an understanding of the function of
human behaviour in organizations. Explore behavioural
influences that affect productivity, organizational
effectiveness and efficiency. Topics include
perception, motivation, decision making, communication,
leadership, job and organizational design;
group behaviour, and administrative processes
including organizational power and politics.
…………………….
Scheduled for winter semester 2012.
Creating Effective Work Groups
You will learn how team-based and self-directed
work groups are successful approaches for coping
with today's challenges. You will examine
the principles of creating effective work
groups, how to establish an internal framework to
support group work progress and outline problemsolving
methods.
…………………….
Fri., Dec. 16 (1 class) 9 a.m. - 4 p.m. $185.
Facilitator: Shawn Stratton.
From a human resources perspective, continuous learning is simply good business.