IGT News - Social Gaming - IGT.com

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Network Systems News
Your Suggestions Had A Positive Impact
On Your Satisfaction
Two-way communication is important in any relationship – be it
personal or business. That’s why the IGT Network Systems customer
satisfaction survey is so important – only by hearing your needs can
we continue to improve.
Our 2007 survey results show a statistically significant gain in our
overall systems customer satisfaction rating: 6.8 versus 6.4 the year
before. This means the changes we implemented based on your
feedback to the 2006 survey are working, so please continue to share
with us your valuable comments.
Some of changes implemented over the last year have included:
• Better ways to ensure we are delivering high-quality products
• Smoother overall customer experience from install and go-live
to ongoing support
• Clearer procedures for escalating customer problems
• And much more!
Rest assured IGT plans to use the feedback from our 2007 survey to
make further changes and additions that you requested. In February, a
survey committee from across the various departments dedicated to
serving the needs of our systems customers will meet to put action
items to the recommendations received.
Thank you to everyone who participated in the 2007 survey, and
congratulations to the winners of our respondent drawing! Five lucky
survey participants received their choice of an MP3 player or $200 in
cash for providing their valuable feedback.
For more detailed information on the 2007 survey results, contact:
SystemsCustomerSatisfaction@IGT.com.