Volume II - City of Sunnyvale - State of California

CDD Performance Indicators
Building Safety
Workload Indicators
Number of customers served at the One-Stop Permit Center.
Number of construction permits issued (regular, express and minor).
Total valuation of construction permits.
Performance Indicators
Number of customer phone calls at the One-Stop Permit Center and the average
time to answer (including queue time).
Number of survey respondents and percent satisfi ed with the services provided at
the One-Stop Permit Center.
Number of regular construction permit applications and percent of plan checks
completed within 21 days by:
a. Building Safety
b. Planning
c. Fire Prevention/Haz Mat
d. Public Works
Number of resubmittal regular construction permit applications and percent of
plan checks completed within 14 days by:
a. Building Safety
b. Planning
c. Fire Prevention/Haz Mat
d. Public Works
Number of express and minor permit applications and percent reviewed on the
same day.
Number of express construction inspections requested and percent scheduled for
inspection by:
a. Building Safety within one day
FY 2010/2011
Results
FY 2011/2012
Results