2005/2006 - Past and Present - Viterbo University

Library Vision & Mission 

Vision 

TODD WEHR MEMORIAL LIBRARY 

@ VITERBO UNIVERSITY 

2005/2006 

Todd Wehr Memorial Library is an integral part of Viterbo 

University. Grounded in Franciscan values, this vital information 

services center develops, coordinates, and promotes dynamic services 

designed to enhance learning and anticipate the needs of a diverse 

Viterbo community. 

Mission 

Todd Wehr Memorial Library supports the mission of VU by working 

collaboratively with the Viterbo community to provide access to 

services and resources that enhance learning and support the 

curriculum. As a vital information services center, the library creates a 

welcoming environment that inspires inquiry, research and 

participatory learning. The library develops and nurtures local and 

statewide partnerships, promoting services and resources both on and 

off campus. 

Annual 

Report

Table of Contents 

Summary & Overview 

Library Quick Facts ............................................................................2 

Staffing Information ............................................................................3 

Goals..................................................................................................4 

Initiatives ............................................................................................4 

Assessment........................................................................................7 

Department Reports 

Information Services: Circulation, Reserves, Shared Resources.......8 

Information Services: Reference and Instruction .............................20 

Information Services: Outreach and Technology .............................25 

Technical Services: Cataloging........................................................30 

Technical Services: Serials & Archives............................................37 

Technical Services: Acquisitions......................................................54 

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2005/2006 Annual Report

Library Quick Facts 

Staff members ............................................................... 10 

Hours Open Regular Semester ......................102.5 / week 

Reference Hours Regular Semester ...................60 / week 

Collections 

Books - titles......................................................... 69,097 

Books - volumes................................................... 79,617 

Electronic Books .................................................. 11,875 

Periodicals (all print).................................................. 698 

Periodicals fulltext (databases) ............................ 16,900 

Videos/DVDs.......................................................... 2,100 

CDs ........................................................................... 924 

Check Outs ............................................................. 21,753 

Resource Sharing 

Borrowed................................................................ 2,685 

Loaned ................................................................... 1,485 

Instruction sessions...................................................... 101 

Number of students attending ................................... 1,436 

Computer Access........................................................... 44 

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Staffing Information 

3 

2005/2006 Annual Report 

Present Staff 

• Marilyn Adam – Assistant Resources Librarian 

• Crystal Brunelle – Information Services Supervisor 

• Elizabeth Ehr – Technical Services Librarian 

• Deb Friet – Acquisitions Coordinator, Information Services Supervisor 

• Jonathan Hinck – Serials & Archives Librarian 

• Rita Magno – Director 

• Kim Olson-Kopp – Outreach & Technology Librarian 

• Gregg Ruston – Evening Information Services Supervisor 

• Sue Spiker – Information Services Manager 

• Nancy Steinhoff – Assistant Director, Reference and Instruction Coordinator 

Volunteers – Archives 

• Jan Linderbaum 

• Sr. Frances Clare Mezera 

Volunteers – Information Services 

• Lisa Howe 

Work-study Students 

• Twenty-three work-study students who assisted us throughout the year, including 

three recipients of the Library Service Award presented at the Star Awards 

ceremony in May of 2006. 

Campus Participation 

Library staff members participate in a variety of campus committees including: 

• Academic Improvement and Quality Committee (AIQC) 

• Administrative Assembly 

• Administrative Concerns and Development (ACDC) 

• Curriculum Committee 

• Drug and Alcohol Awareness Committee (DAAC) 

• Faculty Assembly 

• Graduation Committee 

• Library Committee 

• NCA Accreditation Criterion Two Sub Committee 

• Planning Committee 

• Staff Assembly 

• Tobacco Policy Committee 

Professional Development 

Developing and sustaining appropriate library services, and keeping abreast of 

changing technologies are two key considerations for all library staff. Staff

Goals 

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participate in a rich environment of professional development opportunities 

through professional organizations including: 

• The American Library Association (ALA) 

• Catholic Library Association 

• Innovative Users Group (IUG) 

• La Crosse Area Multitype Library Advisory Committee (LAMLAC) 

• SkillPath 

• Minnesota Innovative Users Group (MIUG) 

• Wisconsin and Illinois Innovative Users Group (WILIUG) 

• Wisconsin Association of Academic Librarians (WAAL) 

• Wisconsin Association of Independent Colleges and Universities (WAICU) – 

Library Directors 

• Wisconsin Chapter of the Catholic Library Association (WCLA) 

• Wisconsin Heritage Online (WHO) 

• Wisconsin Library Association (WLA) 

• Wisconsin Library Services (WiLS) 

As part of our review of library services in 2003-2004, the library developed a set of six 

goals with which to move forward. 

• Goal One: Integrate the library into the Viterbo Community by collaborating 

with students, administration, faculty and staff 

• Goal Two: Support learning and research by providing group and individual 

assistance to students, administration, faculty and staff 

• Goal Three: Promote use of the services and resources of the library 

• Goal Four: Develop and nurture local, regional and world-wide collaborative 

services 

• Goal Five: Encourage self-sufficient learning among campus and distance 

students by acquiring and utilizing appropriate print and electronic resources 

• Goal Six: Create a welcoming and accessible environment that expands space 

and inspires learning

Initiatives 

5 


Expansion and Remodeling 

Planning for the expansion and remodeling that began in May of 2006 was time 

consuming and thorough. Staff members hope to re-utilize current library spaces 

to include more quiet study spaces, more space for collaborative group work, 

comfortable seating, better lighting, updated carpet, paint, and ceilings, accessible 

bathrooms, and more effective staff office areas. Design ideas for the 4,000 

square feet of new space on the 2nd floor include two study rooms, a library 

instruction room that will serve as an open lab when it isn't scheduled for 

instruction, more collection space, additional bathrooms and an additional staff 

office. Staff met twice beginning in early January with a Demco company 

representative to design new circulation and reference desks. Borton Construction 

was chosen to design and remodel the library after discussions with three 

interested parties in February and March. Staff developed a short student survey 

prior to the beginning of the expansion in order to raise awareness of the project 

and to elicit student feedback about possible new services and spaces. 

Periodicals Collection Review 

A multiyear review of online and paper journal resources continued this year. 

Over 120 current subscriptions were discontinued. Most of these titles had 0-3 

uses annually, with use statistics available for many titles back to 1998. A handful 

of Psychology titles were replaced with online access to PsycArticles, the 

American Psychological Association database containing more than 45,000 

articles from 50 psychology journals. 400 titles from our collection of back issues 

were also pulled from the collection. These were titles that were not being used by 

the Viterbo community that were taking up much needed floor space. Titles were 

offered via email, listserv and through phone calls to libraries around the region 

and beyond. 50 titles were shipped to JSTOR, a non-profit organization that 

creates and maintains a digital archive of over 600 journals. The library held an 

open house in May for students and employees offering available journals to 

anyone interested in carrying them away. Databases added this year are Science 

Direct, PsycArticles, Cabell's Directories, and MLA. The library also completed 

the purchase of the central collections in JSTOR. 

Virtual Reference Service 

The library has joined Ask?Away a new statewide virtual reference service 

consortium [http://www.viterbo.edu/ask.aspx]. With virtual reference, students 

can take advantage of chat and other software features to get answers to their 

research questions 24 hours a day, seven days a week. Students can contact a 

librarian at any time of the day by clicking on a link on the library homepage. 

Librarians attended training sessions for the software (QuestionPoint, an OCLC 

product) both in-person and via online best practices sessions. Anchored with 

Library Services and Technology Act (LSTA) grant funds from the Institute of

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Museum and Library Services (IMLS), Ask?Away members include over 250 

Wisconsin libraries and more than 2,000 libraries nationwide. 

Technology 

The IIT department was busy in the library this year. Print management software 

was installed, as well as a color printer, and the library became wireless. 

The Library Committee suggested researching software that would allow the 

library staff to create online, real-time instruction sessions for distance students. 

Staff investigated Microsoft’s Live Meeting, a robust and somewhat complicated 

software, and Elluminate vClass (now called Elluminate Live). Staff response to 

Elluminate’s software was the most favorable as it has a simpler, more intuitive 

interface and is more user friendly. Staff have been using Elluminate for many 

years as Wisconsin Library Services offers online training sessions through UW 

extension’s WisLine Web, a service based on the Elluminate software. The library 

will request that the university purchase a license for use of this software through 

the capital request process. The library requested Camtasia Studio software from 

Title III funds. The purchase was approved and the university purchased two 

copies. One copy was installed on the library’s laptop computer to support the 

development of online demonstrations, training sessions and presentations. A 

second copy is being used by the instructional design staff. 

The library purchased a refurbished Minolta microfiche/microfilm scanner and a 

Minolta laser printer. The equipment will make it easier for students and staff to 

access fiche and film available from the Viterbo collection and through 

interlibrary loan from other libraries. Many faculty are requiring students to use 

primary research sources and most resources coming to us from places such as the 

Wisconsin Historical Society are only available on microfilm. 

WAICU Library Directors Digital History Project 

Viterbo library took the lead in the WAICU Digital History project 

[ http://archives.exchange.viterbo.edu/cdm4/browse.php ]. Members of the 

WAICU Digital Committee met online throughout the year on Tapped In 

[http://www.tappedin.org], a web-based learning environment created by SRI 

International, with ongoing funding from the National Science Foundation. 

Committee members (12 individuals from 11 WAICU institutions) discussed the 

development of a WAICU Digital History Project. In the Spring of 2006, the 

committee surveyed WAICU library directors to determine what digital projects if 

any were already being planned, in process, or completed at WAICU institutions. 

Response was small, though 8 institutions responded, with 5 of the 8 having 

completed some level of digitization and 3 currently planning projects. 

The committee determined that digital documents and images collected for the 

project should initially tell the story of the early years for each institution;

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founders, campus developments and milestones. Later additions could include 

more recent content. The project would initially consist of 50-100 images from 

each institution, with Viterbo acting as a central host site. Issues considered 

included scanning, preservation and metadata standards, collection development 

guidelines, and the technical model for the project. In summer 2006, five Viterbo 

images with metadata information were loaded to the CONTENTdm software; a 

visible sign of the progress made throughout the year. 

Wisconsin catalog - BadgerCat 

Viterbo Library joined BadgerCat in its second year of development. BadgerCat 

libraries share a group catalog based on records already available in WorldCat. 

Wisconsin Heritage Online (WHO) 

Viterbo Library is a founding member of Wisconsin Heritage Online 

[http://wisconsinheritage.org/], a statewide digital initiative designed to make the 

state’s cultural heritage available to teachers, students, genealogists, and others 

through the World Wide Web. Eight working groups met throughout the year to 

discuss digitization issues such as collection development, accessibility, 

preservation, scanning specifications, technical possibilities and metadata 

guidelines. Some of the key members in this collaboration include UW-Madison, 

Wisconsin Library Services and the Wisconsin Historical Society. The WAICU 

Digital History Committee carefully reviewed guidelines and standards developed 

by WHO. In the future the WAICU collection may be added to the WHO 

collection. 

Assessment 

Reports 

• Daily Patron Count to Aramark Food Service (Jan.-April 2004, Nov.-Dec. 2006) 

• One Minute Evaluations of Classroom Instruction (2005-2006) 

• Program Evaluations for Graduate Education (2005-2006) 

• Social Work Accreditation Report (April 3rd and 4th 2006) 

• Short Stories Collection Bibliography to ENG 104 (Feb. 2006) 

• World Languages - Library information provided for inclusion in the International 

Studies and World Languages grant 

Evaluations 

• Expansion Survey (Spring 2006) 

• Journal Collection Evaluation 

• Latin American Studies Resources for Grant (2005-2006) 

• MSN Assessment (Sep. 23, 2005) 

• Reference Assessment (Nov. 2005)

Information Services: Circulation, Reserves, Shared 

Resources 

Susan A. Spiker 

Interlibrary Loan and Information Services Manager 

Highlights from 2005-2006 

Staffing: 

There were no changes in staffing: 

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• Sue Spiker – Information Services Manager 

• Deb Friet – Information Services Supervisor (divides her schedule between 

Acquisitions and our department) 

• Gregg Ruston – Information Services Supervisor 

• Crystal Brunelle – Information Services Supervisor (part-time) 

• Marilyn Adam (Marilyn is part of our weekend/night rotation and fills in 

when needed) 

Work-study Students: 

We continue to focus on providing excellent customer service. Information Services 

offers many services to faculty, staff and students. The work study students are an 

important part of this component. Training and communication are essential keys to 

maintaining this excellence. 

Uniform training has been developed whereby all supervisors train students 

essentially the same way. Students are oriented by giving them a tour and explaining 

the various collections that exist in the library: Career, Recreation Reading, 

Curriculum, Reference, Children’s, CD’s, Videos, etc. They are introduced to library 

staff and they perform the LC Easy tutorial to familiarize themselves with the Library 

of Congress classification system. This software is helpful in training students to 

become better shelvers. 

Thirteen students returned to work in the library in the fall 05-06 semester. 

Maintaining a low attrition level has always been a goal of the department. The work 

study students are trained in various library skills and assist supervisors and librarians 

as needed. The students benefit from the experience of learning customer service and 

becoming adept at using the various databases and other research materials that will 

help them in their individual disciplines while they are attending Viterbo. 

In the spring, 2006, the following seniors received the “Library 4 Year Recognition 

Award” at the Star Awards Ceremony: Chelsea Bassett, Donna Bakken and Shameca 

Shaw. It is always very special when students stay with us four years.

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Volunteer: 

In April of this year, Lisa Howe offered her services as a volunteer. She is currently 

taking graduate library courses at the University of Illinois-Urbana/Champaign. She 

volunteers after working at her regular 40 hour a week job at Gundersen! She said 

that shelving is relaxing for her. She also does shelf-reading which helps identify 

missing books that have incorrect call numbers on them. It has been a very positive 

experience for us and we hope to have Lisa at least for the length of her graduate 

studies. Lisa is our first volunteer in Information Services. We are presently 

developing policies and procedures, such as an application/information form and time 

sheet to gather appropriate statistics. 

Print Management Software: 

A. Print Management Software was implemented in spring 2006. The University had 

been able to provide computer printing to students as part of the general tuition, at no 

additional cost; however, over time, the excessive printing of non-academic materials 

and wasteful printing practices caused a strain on funds allocated for printing. 

Students are allotted monies at the beginning of each semester and use their email 

User Name and Password when they want to print. 

B. The Information Services Department has access to the print management software to 

add money to students’ accounts when money is depleted. 

Professional Development: 

Sue Spiker attended: 

• The WAAL Conference in Stevens Point 

• WILS Annual Interlibrary Loan Meeting in Madison 

• La Crosse Public Library Workshop: “Managing Library Volunteers” 

• Servant Leadership Presentation 

Crystal Brunelle attended: 

• CCBC Books for Children and Young Adults 

• The WAAL Conference in Stevens Point 

Deb Friet attended: 

• OCLC Connexion Client Basics & Advanced Topics 

• WiLS Hour Connexion Browser Demo 

• The Secrets of Being a Front Desk Superstar: SkillPath Seminar 

Gregg Ruston attended: 

• La Crosse Public Library Seminar sponsored by the State Historical Society

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Instruction: 

Sue Spiker instructed 33 students in 2 sessions for the Masters in Education Graduate 

orientation. 

Circulation Statistics 

CIRCULATION BY PATRON TYPE: 

2005-2006 2004-2005 

PATRON TYPE QUANTITY PERCENT QUANTITY PERCENT 

Viterbo Student 15,277 70.2% 15,576 73.3% 

Viterbo Employee 4,956 22.8% 4,417 20.8% 

La Crosse Borrower 82 4% 85 4% 

Libraries Borrowing 964 4.4% 660 3.1% 

Viterbo Other 451 2.1% 478 2.2% 

No Patron Specified 23 1% 30 1% 

Total 21,753 100% 21,246 100% 

Circulation by Viterbo Employees increased from 4,417 to 4,956 and Libraries 

Borrowing increased substantially from 660 to 964. 

CIRCULATION ACTIVITY BY ITEM LOCATION: 

2005-2006 

LOCATION Checkouts Check-ins Holds Holds/Recall Total # 

Art 1 1 0 0 2 

Career 79 54 0 0 133 

Chemistry 0 1 0 0 1 

Children 1,407 1,199 0 0 2,606 

Curriculum 517 442 0 0 959 

Education 10 6 0 0 16 

Globe 2 2 0 0 4 

Interlibrary Loan 1,587 788 0 0 2,375 

Library 16 4 0 0 20 

Main 13,016 10,176 42 7 23,241 

Main3 16 8 0 0 24 

Mainr 7 1 0 0 8 

Nurse 63 57 0 0 120 

Office 11 4 0 0 15 

Periodicals 187 82 0 0 269 

Reference 39 31 0 0 70 

Reserve-24 73 48 0 0 121 

Reserve-3 day 150 134 2 0 286 

Reserve-1 wk 174 157 0 0 331 

Reserve-2 hr 2,520 2,316 0 0 4,836 

Video-2 hr 1,393 745 1 0 2,139 

Video-24 hr 429 263 3 0 695 

Video-72 hr 55 44 0 0 99 

Other 1 0 5 0 6

Total (05-06) 21,753 16,563 53 7 38,376 

Total (04-05) 21,246 17,154 64 3 38,487 

IN-HOUSE STATISTICS 


# TRANSACTIONS # TRANSACTIONS 

Total 7,649 9,282 

ALL CIRCULATION TRANSACTIONS BY HOUR 


HOUR # TRANSACTIONS # TRANSACTIONS 

12am-1am 367 323 

1am-2am 42 25 

4am-5am 4 0 

5am-6am 8 0 

6am-7am 142 50 

7am-8am 1,849 1,833 

8am-9am 2,028 2,182 

9am-10am 2,414 2,327 

10am-11am 2,715 2,697 

11am-12pm 2,750 2,825 

12pm-1pm 3,342 3,230 

1pm-2pm 3,748 3,803 

2pm-3pm 3,583 3,680 

3pm-4pm 3,834 3,762 

4pm-5pm 3,279 3,297 

5pm-6pm 2,190 1,837 

6pm-7pm 1,451 1,444 

7pm-8pm 1,440 1,296 

8pm-9pm 1,141 1,322 

9pm-10pm 858 1,208 

10pm-11pm 684 784 

11pm-12pm 507 542 

Total 38,376 38,467 

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The busiest time at the Circulation Desk is between noon and 5pm this year and last year. 

Electronic Reserves: 

We continue to offer Electronic Reserves to faculty. We also offer the service of 

converting chapters or articles to PDF format so that faculty can manipulate the file(s) for 

their own use. Because of copyright, faculty may not keep the e-reserves on from 

semester to semester. We offer archiving service so that when they need to use an article 

or chapter again, they may do so without difficulty. 

We will be introducing a link to our Electronic Reserve form on our web page soon to 

make it easily accessible to faculty.

Statistically speaking, E-Reserves have been very popular: 

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Fall: 2004-2005 - 13 instructors with 138 reserve items (articles, chapters, etc.) 

Fall: 2005-2006 – 17 instructors with 179 reserve items 

Spring: 2006 - 20 instructors with 148 reserve items 

Summer: 2006 - 8 instructors with 134 reserve items 

Interlibrary Loan Statistics 

Total Interlibrary Loan Articles, Book, Videos, etc. and Eric Documents Requested by 

Patrons: 

05-06 04-03 03-04 02-03 01-02 00-01 99-00 

5,374 4,873 5,836 5,522 3,980 3,212 3,017 

The 501 increase from last year to this year could be from the increase in courses and 

instruction offered at distant sites. 

Requested by Patrons: 

05-06 04-05 03-04 02-03 01-02 00-01 99-00 

Articles 4,328 3,600 4,507 4,142 2,977 2,375 2,170 

Books/Media 915 926 640 674 595 435 568 

ERIC 131 347 689 706 408 388 230 

5,374 4,873 5,836 5,522 3,980 3,212 3,017 

Articles increased 17% from last year. Books stayed about the same. ERIC Documents had a 

substantial decrease because they can be accessed and printed full-text from the ERIC 

database. 

Items provided: 

Out of 5,374 items requested, 5,214 were provided to patrons. 

Out of 5,374 requests, there were 160 unfilled requests. 

Unfilled articles 111 

Unfilled books, videos, CDs, etc. 48 

Unfilled ERIC documents 1 

160 

The breakdown of interlibrary loan article requests by patron status is as follows: 

05-06 04-05 03-04 

Distant Grads 2,568 2,568 3,560 

Faculty/Staff 465 503 394 

Local Grads 243 297 185 

Undergraduates 725 224 362 

Off Campus Undergrads 310* - - 

Other (Adult Learners, Alumni, etc.) 14 4 3

Unknown 3 4 3 

TOTAL 4,328 3,600 4,507 

* This is a new category consisting of RN to BSN Nursing Students. 

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The breakdown of interlibrary loan book, videos, CDs, etc. requests by patron status is as 

follows: 

05-06 04-05 03-04 

Advance (Adult Learner) 0 0 1 

Alumni 2 4 0 

Distant Grads 83 113 145 


Friends of the Library 29 8 0 


Off Campus Undergrads 43* (new category) - - 

Other 4 6 2 

Undergrad 215 330 160 

TOTAL 912 925 639 

Distant Grads requested the most articles and Faculty/Staff requested the most books this 

year. 

Articles, Books, etc. requested by location and # of patrons that requested articles from 

that location: 

# of patrons 

WISCONSIN Articles Books, etc. requesting______ 

(articles) (books) 

Antigo 1 0 1 0 

Appleton 176 15 18 7 

Baraboo 174 9 16 2 

Boscobel 27 0 3 0 

Burlington 0 1 0 1 

Chippewa Falls 2 1 2 1 

Colfax 78 0 1 0 

Columbus 32 1 4 1 

Eau Claire 5 0 2 0 

Fennimore 41 3 7 2 

Green Bay 78 0 1 0 

Janesville 15 1 3 1 

Kaukauna 87 4 11 3 

Kimberly 150 9 16 4 

Marshfield 10 21 3 4 

Mauston 1 1 1 1

Menomonee Falls 218 12 22 5 

Middleton 116 0 13 0 

Milwaukee 45 2 5 1 

Mosinee 94 1 12 1 

New Richmond 20 14 3 3 

Osceola 22 0 2 0 

Prairie du Chien 4 0 1 0 

Prairie Farm 13 0 1 0 

Pulaski I 170 4 25 3 

RN-Baraboo 10 0 2 0 

Rochester 14 0 2 0 

Shawano 145 7 19 6 

Tomahawk 46 4 10 2 

Viterbo Campus 506 112 67 25 

Wausau 7 2 2 1 

TOTAL 2307 224 275 74 

Last year’s totals 2,073 145 349 77 

IOWA 

Bloomfield 11 0 4 0 

Boone 105 0 20 0 

Burlington 37 0 5 0 

Cedar Falls 144 1 18 1 

Cresco 3 0 1 0 

Des Moines 54 2 10 2 

Fort Dodge 34 0 6 0 

Marshalltown 233 0 33 0 

Mt. Pleasant 196 1 16 1 

Newton 104 8 13 5 

Oskaloosa 162 1 13 1 

TOTAL 1,083 13 139 10 

Last year’s totals 786 30 176 15 

MINNESOTA 2 0 2 0 

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Programs: 

We strive to have accurate documentation of the programs that are using interlibrary loan. 

(Statistical information is not complete since students do not always fill in which program 

they are in whey they are filling out the Interlibrary Loan Form.) 

Our statistics for 2005-2006 are: 

Article Requests Book Requests 

Educational Research 2,666 70 

MBA (Masters-Business Administration) 697 50 

Organizational Management (Adult Learners) 9 0 

Post Baccalaureate Teacher Licensure Program 4 0

RN-BSN Nursing Program 535 85 

Servant Leadership 1 15 

Total 3,912 220 

In-House: 

(How many requests were filled here at Viterbo using our paper and our online 

resources?) 

15 


Articles - 2,335 articles provided to requestors from Viterbo out of 4,328 requested. 

05-06 04-05 03-04 

Viterbo – Internet 186 117 95 

Viterbo – Online Databases 1,508 1,058 1,118 

Viterbo – Print 641 734 989 

Total articles requested 2,335 1,909 2,202 

2,335 articles provided from Viterbo University 

1,882 articles provided from other libraries 

111 article requests unfilled 

4,328 articles requested 

Books/CDs/Videos, etc. - 54 were provided to requestors from Viterbo’s collection out 

of 915 requested. 

05-06 04-05 03-04 

Books, etc. were found at Viterbo 54 40 23 

Books, etc. requests were unfilled 48 48 52 

Books, etc. received from other libraries 789 822 565 

Other 24 16 0 

Total books, etc. requested 915 926 640 

Eric Documents: 

05-06 04-05 03-04 

ERIC Database 102 304 547 

Microfiche (Viterbo) 11 15 30 

Microfiche Received from Other Libraries 14 19 100 

Unfilled 1 4 12 

Other (No longer needed, etc.) 3 5 0 

Total ERIC documents requested 131 347 689 

Eric Documents: 

The breakdown of interlibrary loan ERIC requests by patron status is as follows: 

05-06 04-05 03-04 

Distant Grads 113 320 655



Undergrads 3 2 0 

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Our ERIC document numbers continue to go down. ERIC documents are easily accessible 

using the ERIC database. The Distant Grads that request ERIC documents through 

interlibrary loan do so because it is a large document (50-100 pages) and they would prefer to 

have the print copy. (The file is too large to download on their computer.) 

Another reason that students/faculty request an interlibrary loan for an ERIC document is 

because it is an older document that a repository like UW-Madison would have. 

Methods used to receive articles: 

05-06 04-05 03-04 

ARIEL 1,647 838 845 

WILS (E-doc) 24 443 921 

E-MAIL 6 2 10 

FAX 22 25 32 

MAIL 99 128 237 

REDBOX 54 103 113 

OTHER not specified on form 30 53 67 

TOTAL 1,882 1,595 2,226 

IMPORTANT: There was a large increase in ARIEL delivery (132 TO 1,647). We have 

utilized other reciprocal libraries who use ARIEL for a delivery method to insure 

speedy delivery for our distant students as well as our local students and faculty. As 

more libraries acquire the ARIEL software, our lending and borrowing statistics will 

continue to show an increase of delivery by ARIEL. 

SUMMARY: 

05-06 04-05 03-04 

Articles received from other libraries 1,882 1,595 2,226 

Books, etc. received from other libraries 789 822 565 

ERIC documents received from other libraries 14 19 100 

TOTAL 2,685 2,436 2,891 

(Articles, Books, etc. and ERIC documents received from other libraries) 

Items Supplied to Other Libraries: 

Our reputation has grown as being excellent reciprocal lenders. We have loaned 

internationally this year to Australia, Czechoslovakia, South Africa and Sweden. 

05-06 04-05 03-04 02-03 01-02 

Total requests from 

other libraries: 1,989 1,525 1,521 1,175 1,187 

Articles: 850 758 687 640 346 

Books (and videos and CD’s when approved by the department from which it was purchased): 

1,139 767 834 535 841

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23% more items (articles and books, etc.) were requested from other libraries this year. 

There was a significant increase (33%) in books, etc. requests (from 767 books, etc. last year 

to 1,139 this year). 

Article Request Methods: 

05-06 04-05 

OCLC 749 625 

WISCAT 100 132 

Fax 1 1 (International Request Form faxed to us) 

Total 850 758 

Books, CD’s, etc. Request Methods: 

05-06 04-05 

ALA 1 1 

Fax 0 1 

Telephone 2 0 

Referral Pass* 9 33 

OCLC 305 224 

WISCAT 822 508 

Total 1,139 767 

*Winding Rivers has discontinued Referral Passes as of the summer of 2005 for its patrons. 

This means that we no longer loan books, etc. directly to community members, unless they 

are part of the reciprocal borrower’s agreement (from UW-L, WTC, Aquinas, Gundersen, 

Franciscan Skemp) or clergy or a member of a religious order. La Crosse Public Library 

will send requests through regular Interlibrary Loan channels. Anyone walking into our 

library from the La Crosse community will need to become a “Friend of the Library” to 

check out items unless they are part of the reciprocal borrowers’ agreement. 

Total Items Provided to Other Libraries: 

Articles: 

05-06 04-05 

Total Article Requests from Other Libraries 850 758 

Unfilled Requests 206 215 

Total articles provided other libraries 644 543 

Books, CD’s, etc.: 

05-06 04-05 

Total Book Requests from Other Libraries 1,139 767 

Unfilled Requests 298 297 

Total books, CD’s, etc. provided other libraries 841 470 

TOTAL ITEMS PROVIDED TO OTHER LIBRARIES 1,485

(compared to 2004-2005 – 1,013) 

Unfilled reasons (articles): 

18 


At the bindery 8 *Other (articles and books, etc.) – Reasons unfilled: 

Cancelled 1 

Do not own 144 Duplicate request 

Incomplete citation 4 E-book format only 

Missing 23 Not on shelf 

Non-circulating 3 In process—on order 

Other* 23 Too new 

Do not loan entire journals 

Unfilled reasons (books): Checked out 

Student accidentally marked unfilled 

Checked out 55 Odd-shaped book—difficult to ship 

Do not own 26 Another library already requested 

Non-circulating 150 Bad citation 

Other* 67 

Delivery Methods: 

Articles: 

05-06 04-05 

ARIEL 400 132 

E-mailed 17 9 

Fax 48 22 

Mailed 54 139 

Red Box 118 234 

Blue Box 6 6 

Total: 643 542 

Books: 

We do not have delivery method of books from lending libraries, but do have delivery 

method to patron: 

05-06 04-05 

Hold Shelf 696 750 

Interdepartmental Mail 3 3 

Mail 129 109 

UPS 4 0 

Used in library 1 0 

Total 833 862

Terminology: 

19 


ARIEL—Software that is a document delivery system, allowing users to send electronic 

images to other Ariel workstations anywhere in the world. Many libraries have this 

capability. Viterbo was the first in the area to implement using this software. 

Retrieved 8/8/06 from http://www4.infotrieve.com/products_services/ariel.asp 

Bluebox—WRLS (Winding Rivers Library System) provides twice weekly van delivery 

service to each of the member libraries. The delivery is designed to more efficiently move 

materials among members. These materials include items requested through interlibrary loan, 

rotating collections, gift books, and memos and correspondence. WRLS also provides toll 

free telephone access so that all librarians can easily and inexpensively contact System staff. 

Retrieved 8/8/06 from http://www.centuryinter.net/spartalib/winding.htm 

OCLC—Founded in 1967, OCLC (Online Computer Library Center) is a non-profit, 

membership, computer library service and research organization dedicated to the public 

purposes of furthering access to the world’s information and reducing information costs. 

Retrieved 8/8/06 from http://www.oclc.org/about/default.htm 

REDBOX—This is a method of delivery provided by the South Central Library System 

located in Madison, Wisconsin. Academic, public, special and school libraries belong to this 

convenient service that provides a way of sending books and articles requested through 

interlibrary loan in an inexpensive and timely manner. 

WiLS—Wisconsin Interlibrary Loan System-By being part of the WILS community, libraries 

are able to stretch budgets. WILS also enhances libraries’ ability to deliver services to their 

library patrons in a more timely manner. Retrieved 8/7/06 from 

http://www.wils.wisc.edu/missad.html 

WISCAT—The Division for Libraries, Technology and Community Learning has facilitated 

resource sharing in Wisconsin for 20 years with the production of a statewide catalog of 

library holdings called WISCAT. WISCAT Online Catalog/Badgerlink: 

http://www.wiscat.lib.wi.us/about.html 

WorldCat—The world’s largest bibliographic database, the merged catalogs of thousands of 

OCLC member libraries. Built and maintained collectively by librarians, WorldCat itself is 

not an OCLC service that is purchased, but rather provides the foundation for many OCLC 

services and the benefits they provide. Retrieved 8/7/06 from 

http://www.oclc.org/worldcat/about/default.htm

Reference and Instruction 

Nancy Steinhoff 

Assistant Director, Instruction and Reference Librarian 

20 


Reference and Instruction, as an integral part of Viterbo University Library, supports the 

university mission and curriculum. Reference and Instruction participated in the six goals of the 

library to collaborate, to support learning and research, to promote use of services and resources, 

to use resources wisely by collaborating with external networks, to encourage self-sufficient 

learning, and to create a welcoming environment. 

Integrate the library into the Viterbo Community by collaborating with students, 

administration, faculty and staff 

Reference support of the Visiting Scholar in Ecumenical Studies enabled him to present a 

fall public lecture on the Amish in Wisconsin and a spring discussion of science and 

religion. Instruction librarians joined with the Graduate Education Department to present 

Viterbo University services to adjunct faculty in May 2006. The library also was present 

at STAR when university support services were introduced to incoming students. 

Support learning and research by providing group and individual assistance to 

the entire Viterbo Community 

Instruction 

Chart 1 demonstrates the variety of 

groups assisted by library instruction 

sessions during 2005 – 2006. 

Traditional undergraduates formed 

46% of the sessions. Non-traditional 

adult students in the School of Adult 

Learning, including the RN-to-BSN 

students, formed 5% of the sessions on 

and off campus. Graduate sessions on 

and off-campus were 32% of sessions. 

Graduates and adult learners together 

made up more than one third (37%) of 

who the library served. 9% of the 

sessions were student appointments 

and 8% were faculty sessions. 

Undergrads 

46% 

Adult 

Learners 

4% 

Graduates 

11% 

Adult 

Learners- 

Distance 

1% 

Apointments 

9% 

Faculty 8% 

Grads - 

Distance 

21% 

Library Instruction Sessions: 

Who We Served 2005 2006 

Faculty instruction occurs at individual 

appointments, at meetings with library staff liaisons. Librarians also updated faculty at 

the initial in-service, orientated for new faculty, and spoke to adjunct instructors at a 

workshop for the graduate education program. 

1

21 


The library targets transfer students and graduate students in education, business, and 

servant leadership for orientation. Especially successful was the orientation for adult 

learners in the RN-BSN program because it was tied to a credit class. Off campus 

instruction was shared equally by staff members, but Steinhoff and Olson-Kopp handled 

85% of the campus sessions. 

In FY 2005 – 2006 there were 101 sessions 

with 1436 participants. Chart 2 and 3 show 

that although the number of instruction 

sessions has fluctuated over the past 4 years, 

sessions and attendance declined sharply in 

the last fiscal year. The reasons are unknown 

but need to be explored. 

Attendance and number of sessions vary by 

term. The busiest time of the academic year 

is consistently the fall semester 

followed by the spring semester 

and May/June and July/August. 3 

In the last four years instruction 

2000 

sessions and participation in 

May/June is more than instruction 

1500 

and attendance during the spring 

1000 

semester. Since the fall semester 

500 

has the most dramatic declines the 

library will monitor the fall 

0 

semester most closely to see if 

these declines are trends. We 

expect that library renovation may also affect the number of sessions. 

Participants 

Distance Instruction 

Instruction was offered near student homes in three states during 2005 – 2006. Viterbo 

librarians visited 6 educational research classes in Iowa and 13 educational research 

classes in Wisconsin. RRN-BSN classes started in Minnesota in January 2006 and a 

librarian visited one BSN-to-RN in Minnesota. 

Students in other programs, such as Nursing Masters, Masters of Business Administration 

or Masters of Servant Leadership, may live at a distance but come to campus for classes. 

These students either attend a library orientation or receive training from faculty who 

consult with the library. These situations are considered on-campus instruction. (Charts 2 

& 3) 

Charts 4 & 5 sessions and participants reflect off-campus students taking Educational 

Research from the School of Graduate Education. Some nursing classes are included. 

Number of Sessions 

2 

100 

80 

60 

40 

20 

0 

Library Instruction Sessions 

2002 - 2006 

July/Aug. Fall Spring May/June 

Library Instruction Attendance 


July/Aug. Fall Spring May/June 

05/06 

04/05 

03/04 

02/03 

05/06 

04/05 

03/04 

02/03

Number 

Sessions 

4 

25 

20 

10 

4000 

3500 

3000 

2500 

2000 

1500 

1000 

500 

0 

Distance Instruction Sessions 


15 

5 

0 

2005-06 

2004-05 

2003-04 

Fiscal Year 

2002-03 

2001-02 

Type of Reference Questions 2002 - 2006 

Reference Directional Equipment 

Type 

05/06 04/05 03/04 02/03 

22 

Students 

450 

400 

350 

300 

250 

200 

150 

10 0 

50 

0 


Distant Instruction Attendance 


2005-06 

2004-05 

2003-04 

Fiscal Year 

Attendance dipped slightly in the 2005-2006 fiscal year to 351 students from a 4-year 

high of 398. Sessions and participants have fluctuated over the years because these 

numbers are determined by admissions to the Masters of Education Program. 

Reference 

During FY 2005 / 2006 the library answered a total of 4679 questions. 3090 were 

reference questions involving use of library resources. These questions take the most time 

to answer. 551 were directional questions and 1038 questions involved equipment or 

technology such as printers, computers, or software. 

Source of Reference Questions 

2005 - 2006 

Phone 

7% 

Walku 

p 

67% 

6 

Email 

26% 

Fax 

0% 

Mail 

0% 

Chart 6 shows that students and faculty in the 

distance programs and campus groups 

communicate with the library in a variety of 

ways – walking up, email, mail, and fax. 3144 

or 67% of the questions were asked by people 

who walked into the library. The other 32% of 

questions came from external locations – 1205 

email questions (26%), 305 telephone questions 

(7%), and 25 fax or mail questions (.05%). 

The questions asked fall into three categories --. 

reference questions involving use of library resources, simple directional questions, and 

technology / equipment questions involving software, printers, or computers. All types of 

questions increased 

2002-03 

2001-02 

5 

dramatically and we 

are not sure why. 

The increase could 

be because campus 

tour guides promote 

our services, 

because more email 

requests contain a 

single request rather 

than multiple 

requests, or for 

unknown reasons.

23 


Use resources wisely by developing and nurturing local, statewide and national 

collaborative services 

In November 2005 Viterbo library began training with Ask?Away, a consortium of 

Wisconsin libraries formed to offer email and chat reference services to the library 

patrons of Wisconsin. Emails through Ask?Away go directly to the Viterbo Reference 

email account but the 24-hour chat-based live reference is staffed by librarians 

worldwide. Viterbo’s web page linked to this service on April 24, 2006 and received 31 

questions through June 30, 2006. During Fall 2006 semester we will begin to share 

staffing the chat reference and more actively promoting the service. 

Encourage self-sufficient learning among campus and distance students by 

acquiring and utilizing appropriate print and electronic resources 

Improved access to full-text online databases contribute to self-sufficient learning for 

campus and distance students. Viterbo evaluated use and cost of print psychology 

journals and decided to purchase the PsycARTICLES database mid-semester in the fall. 

This database benefits students in many fields, including the new biopsychology major. 

For language and literature students and faculty we added the MLA Bibliography 

We also evaluated databases for sciences and selected Science Direct College Edition, 

Health and Life Sciences Journal Collection. This collection benefits students in nursing, 

biology, and biopsychology. On-campus nursing students also benefited from free access 

to the clinical database Micromedex, offered by Thompson Healthcare. We have 

continued to add to collections of JSTOR, a journal archive, and have completed 

purchase of their five main collections. 

Promote use of the services and resources of the library 

The Instruction Librarian continued to collaborate with the Outreach & Technology 

Librarian to post guides to library resources on the Research Guide web page. The 

Research Guide page assists students in communicating with the library and 

understanding its services, definitions, and databases. 

Create a welcoming and accessible environment that expands space and inspires 

learning 

Reference and Instruction creates a welcoming environment by being approachable and 

available. All staff share instruction and six librarians staff the reference desk for 60 of 

the 102 hours the library is open. In random classroom evaluations or summer school 

graduate program evaluations students commented favorably on the approachability of 

library reference staff and instructors saying “Very helpful as I am a new student and got 

nowhere trying to do this from my home computer”, “Very friendly”, "Thank you so very 

much for all of your help on Saturday during our Research Class. I cannot tell you how 

much you helped me. I have to say I was very nervous when I first started, but you 

explained things so well and you really made me feel comfortable asking questions and 

feeling O.K. about e-mailing you at Viterbo with any other questions that I might have."

24 


Reference and Instruction worked with all library staff and university personnel to 

expand space. In voluntary surveys library users complained about noise in the reference 

area so we dedicated space for an instruction classroom for the second floor. We 

designed a reference desk near the front entrance where students will be welcomed and 

aided as they walk in the door.

Information Services: Outreach and Technology 

Kim Olson-Kopp 

Outreach and Technology Librarian 

Highlights from 2005-2006: 

25 


The library had a stronger role this year in presenting information around campus, and we 

participated in many campus events like the Fall Preview Days and Private Colleges 

Week. We also gave away more prizes and offered fun programs, with hundreds of 

students participating in our programs and giveaways. 

Our webpage neared completion with a dozen Research Guides being put into place as 

well as simple but informative pages like Fulltext Tips and Computer FAQs. Peter 

Whitebird’s paintings were loaned out to the Pump House Regional Arts Center here in 

La Crosse, and we had two in-house exhibits. 

Outreach & Programming 

We started strong this year with an MP-3 music 

player giveaway to incoming students. Flyers were 

put into each student’s folder. On Saturday, August 

27, and Sunday, August 28, freshmen and transfer 

students took tours of the campus, and those who 

stopped by the library were able to sign up for a free 

MP3 player and pick up some candy and library 

information. We drew Stephanie Eberle’s name from 

the nearly 200 entries. 

We continued our popular Take a Break @ 

the Library program during finals week. In 

the periodicals area, we set out snacks so 

students who were studying could grab a 

quick snack. Although it’s not possible to 

come up with an exact number of students 

who participate, it’s safe to say we had 25- 

40 drop by each night. This program will be modified in the upcoming year when we 

have our Cyber Café. 

We participated in various Viterbo events to help potential students learn about the 

library. These days were the Fall Preview Days, Star Days, and Private Colleges Week. 

At each event, we set up an attractive display with library facts, brochures, and candy. 

These events are easy and a good way to get information to students who are considering 

coming to Viterbo University.

26 


Courtyard Carni was the library’s first try at doing 

an all-campus event. We picked an old dictionary 

and asked students, staff, and faculty to guess how 

many pages were in the book. Out of several 

hundred entries, Pat Barlow guessed the closest and 

won a 256MB flash drive. This was a fun event, and 

we’ll definitely participate again next year. 

Other programs included a table and prizes at Pro- 

Seminar week in June and the Journal Giveaway 

program organized and staffed by Serials. I also created a survey that asked students for 

suggestions on what periodicals they would like to see in the new 24/7 lounge. Nearly 40 

students replied with helpful suggestions. 

Flyers and Brochures and Posters: As always, I create many posters for the library. In 

addition to the typical informational flyers and bookmarks, I also redesigned the 

cellphone and food and drink signs posted around the library, I ordered plastic signs for 

the front doors and maintained the hours signs. I also created a shelf in my office for 

commonly requested materials such as bookmarks, visitor’s and alumni brochures, and 

library facts. However, with our construction, this shelf will need to be updated. 

Along with Rita Magno, I created a LAMLAC brochure that outlined various lending 

policies of area libraries. Due to the slowness of response, however, this brochure is still 

in flux. Once I receive all the information, it will be available online as a PDF document 

for libraries to print. 

Library Displays: Each month, I created two new displays—one at the front of the 

library, and one in the children’s area. The children’s displays focused on different age 

groups and subjects, and the books were commonly checked out. 

Also this year, I encouraged each liaison to coordinate a display of materials for their 

subject areas. This was a popular idea—so much so there were too many people signed 

up and I needed to delay some of the displays until fall semester. Here are the subjects I 

promoted as well as the ones from other staff: 

• September: Banned and Challenged Books 

• October: National Cookbook Month 

• November: International Month Display, (Ann Ellefson) Great American 

Smokeout 

• January: Humanities Symposium, Psychology (Sue Spiker) 

• February: Biology (Nancy Steinhoff) 

• March: Women’s History Month (Liz Ehr), Career and Internship (Marilyn 

Adam) 

• April: National Poetry Month (Liz Ehr)

27 


Art Displays: From July 5 - August 20, the works of Peter Whitebird were displayed at 

the Pump House Regional Arts Center in La Crosse. This show was coordinated by 

Laurel Fletcher. In response to questions about Odanah artifacts in the library, Rita and I 

met with Sr. Jolyce from FSPA. From the FSPA’s museum records, I made a spreadsheet 

of Odanah artifacts still in the archives area. 

In-house art displays were of Bridgette Magno’s photographs and Lisa Middleton’s 

acrylic art. 

I also sent a black and white photograph of the library’s hallway to the American Library 

Association office in Washington, D.C. after they requested libraries around the country 

help them decorate their new offices. They responded with a message that it was a 

beautiful library and they would hang the photo. 

Connections & Newsletter: I continued with weekly Connections columns as I have 

previously. These columns are a great way to let the Viterbo community know of library 

changes, new materials, and programs. I also wrote and distributed three issues of the 

library’s newsletter, Dare to be Wise. 

Over the past three years, we’ve brought up our total number of subscribers to the 

library’s newsletter. Each fall I contact new Viterbo employees via email to invite them 

to subscribe, and I also publicize the newsletter through Connections. In addition to 

sending out the newsletter via campus mail and email, I also keep a stack at the Main 

Desk. 

100 

90 

80 

70 

60 

50 

40 

30 

20 

10 

0 

62 

Dare to Be Wise: Subscriber Totals 

64 

2002-2003 2003-2004 2004-2005 2005-2006 

Outreach & Programming Goals for 2006/2007: 

• Celebrate the library renovation with a contest to name the 24/7 lounge and also a 

“grand opening.” 

• Expand newsletter to make up for lack of Connections columns 

• Finalize new art policies for displaying and loaning art from the library’s 

collection. 

91 

93

Technology 

28 


Library Webpage: Our library webpage was fine-tuned this year. I act as the webmaster, 

and often trouble-shoot areas that are confusing for users. This year, I changed the 

wording on a number of pages, such as the Find Articles page. In the past, we’ve had 

students confused about which area to go to in order to search. Now, the page is divided, 

with databases on the top, and lists on the bottom. I also trimmed off one additional 

“click” on this page to allow students faster access to the Serials Solutions page. 

Our Research Guides reached a point where they are usable. Twelve were up and running 

by mid-summer and more are anticipated. 

Although I didn’t formalize a users’ survey, I did sit with nearly a dozen students and ask 

for feedback on the page. Areas of confusion were with the Find Articles page as well as 

the Distance Students pages. As a result, I fine-tuned the first pages as mentioned above, 

and I eliminated the Distance Students pages entirely. In the past, it was as if students 

taking off-campus classes needed unique materials to do library research, but now we 

consider the entire library website to be for all our students—both on and off-campus. 

Deleting these pages involved the following: 

• Copying and updating anything on the Distance Students pages that were needed, 

such as the ILL information; business, nursing, and education documents; and 

modifying PDF handouts such as the EBSCOhost, Library Lingo, and Fulltext 

documents created by Nancy Steinhoff and Galadriel Chilton. 

• Putting these updated files into our current page and adding links to them. 

• Deleting the pages, and putting a URL to the current library homepage on the 

Distance Student’s homepage to direct any users. 

Technology Goals for 2006/2007: 

• Viterbo University is going through a massive web update. This means I will need 

to stop using DreamWeaver and learn a new program. It also means whenever I 

want to change core pages, such as the templates, I need to communicate with 

Koshia Hilger. My main technology goal is to work closely with Communication 

& Marketing to become trained in using CMS and maintain control of the 

library’s pages. 

Reference & Instruction 

In April, we went “live” with Ask?Away, a statewide 24/7 reference service. Ask?Away 

offers web-based chat and email services to anyone clicking on the link on our webpage. 

By collaborating with other Wisconsin libraries using the AskWisconsin consortium, we 

will be able to offer online reference services around the clock, taking turns at answering 

questions. 

In 2005/2006, I conducted 22 instructional sessions with nearly 400 students present. Of 

these, four were distance education sessions and 18 were on campus. The total hours 

were approximately 35.

Reference & Instruction Goals for 2006/2007: 

• Participate in Ask?Away email and chat services. 

• Continue with instruction sessions both on and off campus. 

Collection Development 

29 


This year I was able to order the materials requested by Music in order to fulfill their 

accreditation. With the exception of art and music, my orders were submitted on time and 

the budgets were spent. 

Collection Development Goals for 2006/2007: 

• Enforce the December deadline for all departments 

• Encourage the art department to order in-print materials to ensure receiving them. 

Committees, etc. 

This past year, I participated in the following committees and workshops: 

• Tobacco Policy Committee 

• Administrative Assembly 

• Hospitality Workshop for Administrative Assembly in Fall 2005 

• Virtual reference training for Ask?Away 

• WAAL Conference in Stevens Point, WI 

• Member (Wisconsin Library Association). 

Expenses & Statistics 

Program / Event # Expenditures 

MP3 Player Giveaway for Freshmen & Transfer 

Students 

1 $50.00 

Program: Take a Break Fall 2005 Approx. 50-70 

participated 

65.00 

Program: Take a Break Spring 2006 Approx. 50-70 

participated 

65.00 

Refreshments for Journal Giveaway 20.00 

Courtyard Carni Candy 15.00 

Courtyard Carni Prizes (Flash Drive, Candy) 30.00 

Art Displays (two in-house, one on loan) 3 0 

Candy (for Private Colleges Week, Fall Preview 

Days, etc.) 

35.00 

Various flyers, brochures, handouts, book displays 

signs (approximate numbers and prices) 

25.00 

Laminating Map 

Previous Totals 

1 20.00 

$325.00 

2004/2005 Program/Event Expenditures: $505.00 

2003/2004 Program/Event Expenditures: $453.59

Technical Services Annual Report, 2005-2006 

Elizabeth Ehr 

Technical Services Librarian 

30 


Highlights 

The mission of the library is to provide access to services and resources. Technical 

Services strives for quality organization of materials through timely cataloging and 

physical processing of new materials, as well as ongoing repair and upkeep of the current 

collection. We facilitate the weeding and withdrawal of outdated and damaged items to 

allow for growth of newer items in the collection. We also face the continual challenge of 

standardization and consistency in the system, which is gradually being achieved by 

inputting accurate OCLC records, performing quality original cataloging, implementing 

basic authority work, and undergoing various cleanup projects to update and enhance 

older records. 

Staffing 

• Elizabeth Ehr, Technical Services Librarian 

• + 3-5 work study students 

Ongoing Cleanup Projects 

Work study students are a huge part of Technical Services. They do most of the physical 

processing of items, which includes typing labels and covering books. They also work on 

special “clean-up” projects when they are not processing items. 2005-06 projects include: 

• Table of Contents Enhancements 

Since fiscal year 2000, catalog records have been enhanced with the addition of 

Table of Contents information (TOC), which allows items to be searchable by 

title and keyword. There are now a total of 4,601 TOC enhanced records in the 

system (up from 3,771 last year), 830 of which were input this year. This progress 

has come about in three ways: 

o TOC info is often already present in new records imported from OCLC. 

o Cataloger and work study students selectively input TOC info for new 

titles when it is not already present. 

o Work study students retrospectively input TOC info for older records, 

starting with the Theater, Literature, and History sections.

Records Enhanced 

900 

800 

700 

600 

500 

400 

300 

200 

100 

0 

TOC Enhancements 

2001-02 2002-03 2003-04 

Fiscal Year 

2004-05 2005-06 

31 


• Music Resources 

Continuously employing a music major who can specialize in scores, records, and 

CDs has been invaluable to the condition of the music collection. Since the transfer of 

6,369 books and scores from the old Music Resource Center (MRC) in 2001, the 

collection has made steady progress. Improvements include: 

o Methodical review of call numbers for scores and CDs, including creation of 

unique cutter numbers for individual composers. So far, the piano and vocal 

sections have benefited the most (up through M 51 and beyond), although the 

Broadway musicals section (M 1508.8) in both scores and CDs was also 

targeted because it receives such heavy use from Music Theater majors. 

o Consistent binding of new scores and repairing of old scores. 

o Repair and maintenance of cracked and broken CD cases. 

o Loading and cataloging of any remaining resources that have remained 

uncataloged. 

Another challenge to the music collection is the 2,377 LP records formerly housed in 

the Music Resource Center. For the most part these LPs have very brief, incomplete 

catalog records and are classed using the MRC’s local call number system. An 

unknown number also need to be entered into the system and/or labeled. Based on 

recent circulation counts, this collection gets far more use than originally expected, so 

it would be worthwhile to do some extensive cleanup in the future. 

• Question Mark Cleanup 

Due to errors that occurred during various systems migration over the years, there 

were hundreds of foreign language records that had question marks where the 

appropriate diacritics should have been. Student workers diligently checked each 

erroneous title and author against the generated lists, and have since deleted any 

rogue question marks. A final clean-up was undertaken in fall 2005, which means the 

majority of the records in question should now be corrected.

32 


• Missing Items Cleanup 

There are quite a few items marked as missing that are believed to be long gone, but 

were never actually Lost and Paid. Some of these items have been slowly replaced, 

but the rest serve no purpose other than to clutter up the catalog. It became practice 

this year to delete records for missing items based on how long the record has been 

inactive. Missing items with no activity since the year 2000 are now deleted as soon 

as they are discovered. This most often takes place during the cataloging of 

replacement items, but also occurs anytime a missing item is happened upon by 

chance. Also, missing items with no record activity that still have FIC or Dewey call 

numbers (other than Children’s nonfiction) are also deleted when found. 

• Video Location Cleanup 

One other cleanup that has gradually taken place is the correction of videos listed 

with a simple “video” location, instead of “Video 2 hour” or “Video 24 hour,” etc. 

These records are corrected as they are discovered, although eventually a global 

update should be done to finish adjusting those that remain. 

Recreational Reading Collection Evaluation 

The general feeling for several years regarding the Recreational Reading collection was 

that many items in the collection were either considerably worn and physically 

unattractive, too outdated to appeal to contemporary readers, or better suited to the 

English literature section. 

In the summer of 2005, a thorough weeding of the collection was undertaken in which 20 

items were withdrawn and 280 items were relocated. Withdrawn items were withdrawn 

on the basis of low circulation, low physical quality, and low value to the overall 

collection. A few stragglers here and there have since been dealt with in the same 

manner. 

The task of promoting the collection has continued with Liz writing two Connections 

columns a year to highlight new titles. This has helped collection visibility a lot, 

especially in the number of faculty and staff members who come to peruse the collection. 

Continuous display of attractive titles has gradually improved the look of the collection 

also, and a new purchase suggestion box allows users to have an influence on the content. 

The results of these efforts have been considerable -- there are now 565 titles in the 

collection that boast 1 or more year-to-date circs, and 689 titles that have 1 or more total 

checkouts. That means about half the collection has now been used, which is definitely a 

step in the right direction. 

This year the collection was also granted a temporary increase in budget to aid in 

improving its content quickly. As a result, about 130 new titles were purchased for the 

collection this year, as opposed to only 30 the previous year. During this process, an 

effort was made to satisfy a wide-range of personal tastes, including fiction and 

nonfiction bestsellers, memoir/biography, mystery, science fiction, chic lit, 

crime/suspense, Christian-interest, animal-interest, and self-help, among others.

33 


Donations were also added continuously with these genres in mind to promote the 

general well-roundedness of the collection. 

Weeding 

Technical Services oversees and facilitates the deletion and withdrawal of unwanted 

materials from the library collection. Pearl Street Books, a local used book store, has 

continued to sell many of our weeded materials and rejected donations and return part of the 

profits. We’ve also continued to make some use of services available through the Library 

Emporium, the South Central Library System’s (SCLS) warehouse for used and donated 

library materials. This organization serves libraries by attempting to sell new and used books 

on Ebay.com, returning profits to libraries, and disposing of unsold items. Around 100 items 

were sent to the Library Emporium in late summer 2005, and we did see some small returns 

throughout the year. However, since then the Library Emporium has taken to specializing in 

new and rare books, so it is questionable how much we will be able to utilize their services in 

the future. 

• Donation Shelf 

There has been some uncertainty in recent years about whether the donation shelf is 

used or not, and if it should be slowly phased out. It has been noticed that patrons do 

look through the shelf occasionally and take an interest in what is there, although the 

signage is potentially confusing by not specifying exactly how much of monetary 

donation is expected. Since the donation shelf is a good last resort for books that may 

end up on the trash heap otherwise, we decided to give it one more chance. During 

most of the spring semester this year, a new sign was posted indicating that the books 

were “giveaways” rather than items available for a small price. Doing this had a huge 

impact on the number of books that were taken from the shelf – probably close to 

80% turnover -- and we were pleased that patrons were inclined to take the items, 

since many were old, outdated, and unattractive. 

• Withdrawal Process 

This was also the first year of tweaking the withdrawal process to allow for systemgenerated 

weeding statistics. Instead of deleting records from the system 

immediately, this year Liz simply marked them to be deleted so they could be 

counted later. For 2005-06, total withdrawals came to 598 items. At first this number 

seemed somewhat high, but a quick review of the titles revealed a myriad of large 

encyclopedia sets and science continuations, several with 15 or more volumes. Once 

these items are tallied by department and distributed to liaisons, all will then be 

permanently deleted. Since this new method was implemented as a trial run, we will 

need to revisit the issue briefly and decide whether to continue with this method next 

year. 

Technology and Equipment 

Technical Services is striving to improve long-term efficiency by appropriate use of 

technology. A necessary and inevitable step towards updating technology is to migrate

34 


from typewriter label printing to computer label printing. This will allow for faster and 

more accurate production of labels, and will give work study students more time to work 

on other projects. Research has been done on potential printers, and while there are plenty 

to choose from of varying quality, the real difficulty lies in finding a system that is 

compatible with Millennium. For this reason, it continues to be likely that no migration 

will take place until after the upgrade to Millennium Silver. 

Netlibrary records were periodically added to the system early in the year, but that 

service has now become unavailable based on a state consortium decision to discontinue 

it. There are now a total of 11,875 Netlibrary records in our system, a number which will 

remain steady or possibly decrease. It was decided last year that older duplicate editions 

should be deleted, a task which has seen minimal progress and needs further attention in 

the future. 

Authority Work 

An effort was made to do more authority work this year. It has been useful when 

cataloging new materials to check name and subject headings against the catalog – doing 

so often reveals errors that can be fixed quickly for the sake of consistency and 

compliance with LCSH. Doing this has allowed Liz to take stock of old and incorrect 

headings and assess how much authority work is still needed. Many name headings were 

corrected this year by taking notice when a new heading entering the system did not 

match what was already there. In these cases, Liz checked the OCLC authority file in 

Connexion, determined the proper heading, and downloaded a new authority record. This 

has turned out to be a fairly simple method for fixing headings that only appear in the 

catalog a handful times. However, for outdated or erroneous headings that appear dozens 

or hundreds of times (e.g. Afro-Americans) a more extensive clean-up will be needed in 

the future. 


In order to stay current and up-to-date in skills and knowledge, Liz attended a number of 

professional development sessions, including OCLC WiLS Peer Council and the WiLS’ 

Hour Connexion Browser Demo. 

In addition to her cataloging duties, Liz also taught or assisted with 7 library instruction 

sessions, both on and off-campus. 

Goals: Future Projects 

• Transition to new office space following library remodel 

• Continue to catalog more items every year by increasing speed and accuracy 

• Continue with basic authority work practices 

• Research methods for future authority file cleanups

35 


• Expand options for disposing of weeded materials 

• Delete Netlibrary older duplicate editions 

• Final weed and further promotion of Recreational Reading collection 

• Prepare for migration to new Millennium Silver cataloging software 

• Prepare for new label printer 

• Further TOC enhancements to Theater, Literature, and History sections 

• Further clean-up of Music section and scores 

• Continue to delete missing items as items are replaced 

• Final cleanup of video records to reflect correct locations (instead of simply “video”) 

• Continue cleanup of bib records that have chronologically-challenged item records 

• Evaluation of items listed as “New Book Shelf” location 

• Inventory and classification of LP record collection 

• Call number cleanup of Children’s section 

• Call number cleanup of Curriculum section (092 to 099, consistent labeling) 

• Review Archives records for MARC consistency (per Jonathan’s request) 

Collection Statistics 

Formats Processed (In Items) 

(07/01/05 – 06/30/06) 

Books 1,928 CDs 46 

Other 103 CD-ROMs 19 

VHS videos 78 Cassettes 7 

DVD videos 65 LPs 0 

Scores 62 Artwork 0 

Grand Total: 2,308 Items 

2004-05: 2,231 

2003-04: 1,773

Item Collection Totals (Item Records) 

E-Books 11,875 Scores 11,400 

Artwork 367 Kits 58 

Books 79,617 Media 6,611 

Children’s 10,182 Records 2,619 

Reference 5,320 Videos 

(VHS & DVD) 

2,520 

Curriculum 3,052 CDs 1,113 

Recreational Reading 1,079 Cassettes 300 

CD-ROMS 59 


Title Collection Totals (Bib Records) 

E-Books 11,875 Scores 6,216 

Artwork 363 Kits 13 

Books 69,097 Media 5,597 

Children’s 10,007 Records 2,377 

Reference 2,336 Videos 

(VHS & DVD) 

2,100 

Curriculum 634 CDs 924 

Recreational Reading 1,079 Cassettes 153 

CD-ROMS 43 


2004-05: 90,966 

2003-04: 88,589 

36 


Resources Office 

Jonathan Hinck 

Resources Librarian 


37 


Archives: 

Cataloging continued, with new bib records and bib fields added 

Began tracking in-house usage (at least 13 for 2005-2006) 

Continued to add more online material 

New material from additional departments acquired and added 

Worked with WAICU digital group to finalize vision and goals for project 

Worked with WHO committee to finalize collection development policy 

Began testing and using the Indus scanner and CONTENTdm software 

Instruction: 

Instructed faculty and students on using the Indus scanner for class projects 

Conducted on-campus and distance library instruction sessions 

Continued private instruction at the Reference desk 

Print and electronic resources: 

Serials committee continued to review the collection 

Extensive collection review resulting in the disposition of over 500 print titles 

Weeding of all microfilm, and weeding of 95% of microfiche 

Weeding and reorganization reduced need for physical shelf space 

Backserv activity continued to fill gaps in the print collection 

The Curriculum collection was updated using the new budget 

The number of online journals and database usage continued to grow 

Worked with database vendors to make passwords consistent for accessibility 

Professional development: 

Served as a planning member for the 2005 WI Library Association conference 

Increased membership in the WI Catholic Library Association as president 

Also served as newsletter and webpage editor for the WCLA 

Received award from Catholic Library Association (CLA) for work on the 

Kaleidoscope, the newsletter of the Wisconsin Association of the CLA (April 2006). 

Attended workshops and began using new the Connexion union list software 

Attended a “Leadership Conference” of the Catholic Library Association in East St. 

Louis August 4-7, 2005 

Managed the “Book Garden” at the Wisconsin Library Association Conference in La 

Crosse October 25-28, 2005. 

Campus Committees: 

ACDC (fall 2005) 

DAAC (Drug and Alcohol Awareness Committee)

38 


Staffing: 

Jonathan Hinck continued to serve as the Serials and Archives Librarian 

Marilyn Adam continued to serve as the Assistant Serials Librarian 

Sr. Francis Claire Mezera and Jan Linderbaum continued volunteering in the 

Archives 

Three student workers assisted in Serials and Archives 

Archives 

Shelf space containing archival materials: 

Linear feet added: .................................................................6.00 

Total linear feet:................................................................169.75 

Electronic bibliographic records:........................................1,309 

Continuations 

Budget and expenditures: 

2004-2005 2005-2006 

Continuations budget ...............................$16,000.00..................$15,692.00 

Continuations expenditures:.....................$16,534.00..................$16,738.92 

Number of titles and copies: 

2004-2005 2005-2006 

Number of copies received: .................................171..............................145 

Number of titles received:......................................78................................73 

Total number of titles in library:..........................210..............................158 

Electronic Resources 

Number of full-text journals available online: 

Number of 

Journals 

Number of "unique" full-text journals available 

online 

18,000 

16,000 

14,000 

12,000 

10,000 

8,000 

6,000 

4,000 

2,000 

0 

6,817 

2000- 

2001 

13,760 

2001- 

2002 

8,979 

2002- 

2003 

12,961 

2003- 

2004 

14,483 

2004- 

2005 

16,900 

2005- 


This chart, which references information below, shows a generally progressive increase in 

the number of “unique” journals (titles that appear in one or more of the databases) offered 

online in all databases. 

Number of “unique” journals (2005-2006):................................................16,900 

Number of “unique” journals (2004-2005):....................................................14,483 

Number of “unique” journals (2003-2004):....................................................12,961 

Number of “unique” journals (2002-2003):......................................................8,979 

Number of “unique” journals (2001-2002): ...................................................13,760

39 


Number of “unique” journals (2000-2001): .....................................................6,817 

Number of total journals in all databases (2005-2006): ............................35,136 

Number of total journals in all databases (2004-2005):..................................32,761 

Number of total journals in all databases (2003-2004):..................................27,576 

Number of total journals in all databases (2002-2003): .................................19,468 

Number of total journals in all databases (2001-2002):......................................N/A 

Number of total journals in all databases (2000-2001):......................................N/A 

BioOne session usage report: 

Number of searches (2005-2006): ...................................................123 

Number of searches (2004-2005): .......................................................52 

Number of search results (2005-2006): ..........................................324 

Number of search results (2004-2005): .............................................135 

Number of documents (2005-2006): ...............................................176 

Number of documents (2004-2005):....................................................51 

Number of abstracts (2005-2006): ....................................................80 

Number of abstracts (2004-2005):.......................................................18 

Total number of uses for above and other uses (2005-2006): ...1,157 

Total number of uses for above and other uses (2004-2005): ...........444 

EBSCOHost All Databases session usage report: 

Number of 

Searches 

Number of searches in EBSCOHost databases 

300,000 

250,000 

200,000 

150,000 

100,000 

50,000 

0 

108,485 

2000- 

2001 

56,887 

2001- 

2002 

87,842 

2002- 

2003 

113,419 

2003- 

2004 

175,356 

2004- 


264,800 

2005- 


There has been a steady increase in usage for all EBSCOHost databases since the 2001-2002 school year, 

as this chart, which references statistics below, shows. 

Number of searches (2005-2006): ............................................264,800 

Number of searches (2004-2005): ..............................................175,356 

Number of searches (2003-2004): ..............................................113,419 

Number of searches (2002-2003): ................................................87,842 


Number of searches (2000-2001): ..............................................108,485 

Number of searches (1999-2000): ..............................................126,853

Number of sessions (2005-2006): ...............................................37,710 

Number of sessions (2004-2005):.................................................52,115 

Number of sessions (2003-2004):.................................................22,976 





Number of full text articles retrieved (2005-2006): .................74,476 

Number of full text articles retrieved (2004-2005):......................77,178 

Number of full text articles retrieved (2003-2004):......................51,884 





Number of abstracts retrieved (2005-2006):...........................115,523 

Number of abstracts retrieved (2004-2005):.................................89,534 

Number of abstracts retrieved (2003-2004):.................................76,354 



Number of abstracts retrieved (2000-2001):...............................104,650 

Number of abstracts retrieved (1999-2000):...............................118,198 

EBSCOHost Academic Search Premier session usage report: 

Number of sessions (2005-2006): ...............................................17,040 

Number of sessions (2004-2005):...................................................7,451 

Number of sessions (2003-2004):...................................................7,511 

Number of searches (2005-2006): ..............................................60,926 

Number of searches (2004-2005): ................................................60,739 


Number of full text articles retrieved (2005-2006): .................33,549 

Number of full text articles retrieved (2004-2005):......................37,873 


Number of abstracts retrieved (2005-2006):.............................40,758 

Number of abstracts retrieved (2004-2005):.................................39,186 


EBSCOHost CINAHL session usage report: 

Number of sessions (2005-2006): .................................................6,180 


Number of sessions (2003-2004):......................................................341 

40 



Number of searches (2004-2005): ..................................................5,214 

Number of searches (2003-2004): .....................................................341 

Number of full text articles retrieved (2005-2006): ......................556 

Number of full text articles retrieved (2004-2005):...........................393 

Number of full text articles retrieved (2003-2004):.............................25 

Number of abstracts retrieved (2005-2006):.............................15,594 

Number of abstracts retrieved (2004-2005): ..................................6,302 

Number of abstracts retrieved (2003-2004):......................................350 

41 


EBSCOHost Humanities International Index session usage report*: 

(* = Title change from American Humanities Index. Only statistics from December 2005 

through June 2006 available) 

Number of sessions (Dec 2005-Jun 2006)*: ...................................287 

Number of sessions (2004-2005):......................................................502 


Number of searches (Dec 2005-Jun 2006)*: ...............................1,483 


Number of searches (2003-2004): .....................................................551 

Number of full text articles retrieved (Dec 2005-Jun 2006)*:..........1 

Number of full text articles retrieved (2004-2005):...............................0 

Number of full text articles retrieved (2003-2004):...............................0 

Number of abstracts retrieved (Dec 2005-Jun 2006)*:...................32 

Number of abstracts retrieved (2004-2005):......................................137 

Number of abstracts retrieved (2003-2004):........................................13 

EBSCOHost MLA International Bibliography session usage report: 

Number of sessions (2005-2006): ....................................................827 

Number of searches (2005-2006): ................................................4,671 

Number of full text articles retrieved (2005-2006): ......................182 

Number of abstracts retrieved (2005-2006):...............................1,654 

EBSCOHost PsycArticles session usage report: 

Number of sessions (2005-2006): .................................................2,133 

Number of searches (2005-2006): ................................................6,519 

Number of full text articles retrieved (2005-2006): ...................1,728 

Number of abstracts retrieved (2005-2006):..................................485 

EBSCOHost PsycInfo session usage report: 

Number of sessions (2005-2006): .................................................2,068





Number of searches (2003-2004): ..................................................4,537 

Number of full text articles retrieved (2005-2006): ........................49 

Number of full text articles retrieved (2004-2005)..............................15 

Number of full text articles retrieved (2003-2004):...............................6 

Number of abstracts retrieved (2005-2006):...............................4,030 

Number of abstracts retrieved (2004-2005):...................................3,005 

Number of abstracts retrieved (2003-2004):...................................2,082 

FirstSearch (OCLC) databases session usage reports: 

Article First 

Searches (2005-2006): ......................................................................245 

Searches (2004-2005): .......................................................................530 

Searches (2003-2004): .......................................................................220 

Searches (2002-2003): .......................................................................428 

Dissertation Abstracts 

Searches (2005-2006): ........................................................................24 

Searches (2004-2005): .........................................................................18 

Searches (2003-2004): .........................................................................22 

Searches (2002-2003): .........................................................................81 

Wilson Select Plus 

Full text (2005-2006):.......................................................................279 

Full text (2004-2005):........................................................................400 

Full text (2003-2004):........................................................................225 

Full text (2002-2003):..........................................................................90 

Full text (2001-2002):..........................................................................24 

WorldCat 

Searches (2005-2006): ...................................................................8,112 

Searches (2004-2005): ....................................................................8,939 

Searches (2003-2004): ....................................................................8,529 

Searches (2002-2003): ....................................................................7,189 

Grove Music session usage report: 

Sessions (logins, 2005-2006): ...........................................................279 

Sessions (logins, 2004-2005):............................................................136 

Sessions (logins, 2003-2004):............................................................245 

42 


Full content units requested (2005-2006):...................................1,410 

Full content units requested (2004-2005): .........................................553 

Full content units requested (2003-2004): ......................................1,173 

Web pages requested (2005-2006):............................................10,439 

Web pages requested (2004-2005): ................................................4,072 

Web pages requested (2003-2004): ................................................8,282 

Hits (2005-2006): .........................................................................17,215 

Hits (2004-2005):............................................................................6,536 

Hits (2003-2004):..........................................................................17,173 

Queries (searches, 2005-2006): .......................................................634 

Queries (searches, 2004-2005): .........................................................289 

Queries (searches, 2003-2004): .........................................................502 

Full content units reached from browse (2005-2006):....................34 

Full content units reached from browse (2004-2005):.........................19 

Full content units reached from browse (2003-2004):.........................25 

InfoTrac (Gale) All Databases session usage report: 

Number of 

Searches 

Number of searches in InfoTrac (Gale) databases 

14,000 

12,000 

10,000 

8,000 

6,000 

4,000 

2,000 

0 

5,043 

43 

5,716 

2,533 

7,477 


11,946 

2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 

With the exception of the 2003-2004 school year, there has been a steady increase in usage for all InfoTrac 

(Gale) databases, as this chart, which references total search statistics below, shows. 

Total searches (2005-2006):........................................................11,946 

Total searches (2004-2005): ...........................................................7,477 

Total searches (2003-2004): ...........................................................2,533 



Total sessions (2005-2006):...........................................................3,093 

Total sessions (2004-2005):............................................................2,478 

Total sessions (2003-2004):............................................................2,105 



Total full text (2005-2006):...........................................................3,240

Total full text (2004-2005): ............................................................2,102 

Total full text (2003-2004): ............................................................1,143 

Total full text (2002-2003): .................................................................80 

Total full text (2001-2002): ...................................................................0 

Total retrievals (2005-2006):........................................................5,721 

Total retrievals (2004-2005): ..........................................................3,869 

Total retrievals (2003-2004): ..........................................................1,604 



InfoTrac Business and Company Resource Center session usage report: 

Total sessions (2005-2006):..............................................................812 

Total sessions (2004-2005):...............................................................282 

Total full text (2005-2006):..............................................................528 

Total full text (2004-2005): ...............................................................357 


Total retrievals (2004-2005): .............................................................589 

Total searches (2005-2006):..........................................................5,872 

Total searches (2005-2006): ...........................................................1,530 

InfoTrac Expanded Academic ASAP session usage report: 

Total sessions (2005-2006):...........................................................1,102 

Total sessions (2004-2005):............................................................1,326 

Total full text (2005-2006):...........................................................1,101 

Total full text (2004-2005): ............................................................1,156 





InfoTrac OneFile session usage report: 



Total full text (2005-2006):..............................................................505 


Total retrievals (2005-2006):...........................................................643 

Total retrievals (2004-2005): .............................................................587 

44 


Total searches (2005-2006):.............................................................818 

Total searches (2005-2006): ............................................................... 47 

InfoTrac Informe session usage report: 

Total sessions (2005-2006):................................................................57 

Total sessions (2004-2005):.................................................................27 

Total full text (2005-2006):................................................................30 

Total full text (2004-2005): ...................................................................5 

Total retrievals (2005-2006):.............................................................39 

Total retrievals (2004-2005): .................................................................5 

Total searches (2005-2006):.............................................................141 

Total searches (2005-2006): ................................................................23 

InfoTrac Literature Resource Center session usage report: 



Total full text (2005-2006):...........................................................1,076 






Issues and Controversies session usage report: 

Visits (2005-2006):............................................................................580 

Visits (2004-2005): ............................................................................573 

Visits (2003-2004): ............................................................................236 

Visits (2002-2003): ............................................................................314 

Searches (2005-2006): ......................................................................667 

Searches (2004-2005): .......................................................................231 

Searches (2003-2004): .......................................................................148 

Searches (2002-2003): .......................................................................265 

Total requests (2005-2006):..........................................................2,946 

Total requests (2004-2005):............................................................1,150 

Total requests (2003-2004):............................................................1,056 

Total requests (2002-2003):............................................................1,770 

45 


JSTOR session usage report: 

Total titles browsed (2005-2006): .....................................................82 

Total citations browsed (2005-2006):..................................................12 

Total articles viewed (2005-2006):.................................................1,109 

Total articles printed (2005-2006): ....................................................269 

Total searches (2005-2006): ..............................................................890 

ProQuest All Databases session usage report: 

Total searches (2005-2006):........................................................11,971 

Total searches (2004-2005): .........................................................12,681 

Total searches (2003-2004): .........................................................66,665 



Total searches (2000-2001): .............................................................N/A 

Citation and abstract (2005-2006):..............................................3,084 

Citation and abstract (2004-2005): .................................................4,323 

Citation and abstract (2003-2004): .................................................2,214 

Citation and abstract (2002-2003): ....................................................946 

Citation and abstract (2001-2002): .................................................1,219 

Citation and abstract (2000-2001): ......................................................32 

Any full text format (2005-2006): ..............................................14,444 

Any full text format (2004-2005): ................................................16,787 

Any full text format (2003-2004): ................................................23,204 




Total documents delivered (2005-2006):...................................17,528 

Total documents delivered (2004-2005):......................................21,110 

Total documents delivered (2003-2004):......................................25,418 




ProQuest Criminal Justice Periodicals session usage report: 



Citation and abstract (2005-2006):.....................................................8 

Citation and abstract (2004-2005): ......................................................11 

Any full-text format (2005-2006):.....................................................32 

Any full-text format (2004-2005):.........................................................7 

46 


ProQuest Ethnic NewsWatch session usage report: 



Total searches (2003-2004): .............................................................N/A 

Citation and abstract (2005-2006):.....................................................4 

Citation and abstract (2004-2005): ........................................................3 

Citation and abstract (2003-2004): ...................................................N/A 

Any full-text format (2005-2006):.....................................................84 

Any full-text format (2004-2005):.......................................................23 

Any full-text format (2003-2004):....................................................N/A 

ProQuest Education Journals session usage report: 






Citation and abstract (2003-2004): .............................................. 980 

Any full-text format (2005-2006):................................................6,293 

Any full-text format (2004-2005):..................................................7,064 

Any full-text format (2003-2004):..................................................5,126 

ProQuest Newspapers session usage report: 



Total searches (2003-2004): ............................................................ N/A 

Citation and abstract (2005-2006):...................................................69 

Citation and abstract (2004-2005): ....................................................263 

Citation and abstract (2003-2004): ...................................................N/A 

Any full-text format (2005-2006):......................................................... 


Any full-text format (2003-2004):....................................................N/A 

ProQuest Nursing & Allied Health Source session usage report: 




Citation and abstract (2005-2006):.................................................482 

Citation and abstract (2004-2005): ....................................................167 

47 


Citation and abstract (2003-2004): ......................................................78 




ProQuest Wilson Education Abstracts session usage report: 






Citation and abstract (2003-2004): ....................................................587 




Science Direct session usage report: 


Total documents retrieved (2005-2006): ...........................................738 

Total summaries and abstracts retrieved (2005-2006):......................206 

Serials Solutions full-text list session usage report: (* = One year average) 

Number of 

Searches 

Serials Solutions total browse and title searches 

35,000 

30,000 

25,000 

20,000 

15,000 

10,000 

5,000 

0 

25,526 

48 

31,614 


32,498 

2003-2004 2004-2005 2005-2006 

Through the library’s Serials Solutions lists, users are able to search and access journals available online in 

various databases. As this chart, which references information below, shows, there has been a steady 

increase in usage. 

Total browse and title searches (2005-2006): ..........................32,498 

Total browse and title searches (2004-2005):..............................31,614 

Total browse and title searches (2003-2004)*.............................25,526 

Total title searches (2005-2006) ................................................28,627 

Total title searches (2004-2005):.................................................26,474 

Total title searches (2003-2004)* ................................................18,438

Total browse searches (2005-2006): ...........................................3,871 

Total browse searches (2004-2005):..............................................5,140 

Total browse searches (2003-2004)*.............................................7,088 

49 


Print, microform and online periodical subscriptions 

Usage statistics by department (print and microform): (* = Yearly averages) 

1998-1999 *1999-2001 *2002-2004 2004-2005 2005-2006 

Art 186 215.5 140.5 102 114 

Biology 85 101.5 78 56 49 

Business 123 177 106.5 133 120 

Chemistry 17 64.5 42.5 41 31 

Computer Science N/A N/A 19.5 14 13 

Criminal Justice 19 52.5 42 22 22 

Education 1092 877 74.5 687 386 

English 23 109 77 67 41 

Environment 33 61 31 14 22 

General 982 1569 767.5 651 718 

History 22 19.5 19.5 37 17 

Library Science 8 58.5 32 19 31 

Math 155 375 286 46 34 

Music 27 59 94 73 72 

Nursing 915 2420.5 1518.5 1028 792 

Nutrition 122 347.5 141 146 88 

Philosophy 1 13.5 9 2 36 

Physics 3 1 3 N/A N/A 

Political Science 19 31 17 2 0 

Psychology 172 316 262 627 163 

Religious Studies 69 31 116.5 58 51 

Social Work 85 49.5 39.5 62 63 

Sociology 64 246 173 87 101 

Theatre 2 36.5 33 17 9 

Women’s Studies 18 57.5 60.5 84 66 

World Languages 38 7.5 24 20 5 

Totals 4,280 7,300.5 4,207.5 4,095 3,044 

Journal formats (many titles are received in more than one format.): 


Number of titles on microfiche..............................77....................76......................4 

Number of full-text titles ................................12,961.............14,483.............16,900 

Number of journal titles in print .......................1,229...............1,229..................680 

Number of newspaper titles in print.......................18....................18....................18 

Microform periodicals: 


Number of current microfilm titles..........................0......................0......................0 

Number of current microfiche titles.......................24....................30......................2

50 


Number of discontinued microfiche titles..............40....................45......................2 

Total number of microfiche ............................27,851.............28,482..................307 

Online-only periodicals: 


Total number online only.........................................0......................2......................2 

Online-only subscriptions by department (number of titles and amount spent): 

English .....................................................................1...................................$688.00 

Nursing.....................................................................1...................................$211.00 

Print periodicals: 

Number of current subscriptions..........................................................................380 

Number of gift subscriptions .................................................................................50 

Number of donated titles from UW-L ...................................................................53 

Number of discontinued titles..............................................................................215 

Total number of titles...........................................................................................698 

Weeded periodicals: 

WAICU (Wisconsin Association of Independent Colleges) ...................................2 

Periodicals Service Center .....................................................................................75 

SCLS Emporium....................................................................................................16 

JSTOR....................................................................................................................50 

Several hundred issues were processed out to other libraries via Backserv, a listserv 

designed for the exchange of duplicate and back issues serials. A journal giveaway 

provided an opportunity for the Viterbo community to select titles that would otherwise 

have been discarded. 

Print periodicals: 


Number of current subscriptions..........................491..................466..................380 

Number of gift subscriptions .................................86....................79....................50 

Number of donated titles from UW-L ...................98....................88....................53 

Number of discontinued titles..............................554..................558..................215 

Total number of titles........................................1,229...............1,191..................698 

Print (including gift) subscriptions by department (by number of titles and amount 

spent in dollars): 


Art 28 | 1,580.21 27 | 1,634.54 27 | 1,590.95 

Biology 17 | 541.95 18 | 1,553.95 10 | 1,730.95 

Business 50 | 2,077.76 44 | 2,355.57 25 | 1,869.86 

Chemistry 19 | 703.00 19 | 240.00 17 | 237.00 

Computer Science 4 | 64.00 3 | 61.97 2 | 69.00 

Criminal Justice 4 | 1,993.00 4 | 2,144.20 4 | 2,323.00 

Education 104 | 6,015.74 119 | 7,990.65 76 | 6,787.11

51 


English 35 | 2,076.00 34 | 2,085.95 19 | 2,000.95 

Environment 6 | 639.94 7 | 877.95 6 | 853.94 

Foreign Languages 9 | 316.69 5 | 274.05 3 | 179.00 

General 45 | 2,689.82 41 | 3,224.21 45 | 2,575.18 

History 16 | 1,270.39 17 | 1,263.28 12 | 534.23 

Library Science 5 | 183.90 5 | 566.90 6 | 499.90 

Math 15 | 1,150.26 12 | 1,048.00 8 | 634.00 

Music 35 | 1,150.26 29 | 973.29 21 | 655.43 

Nursing 125 | 17,303.92 125 | 21,120.87 105 | 21,438.83 

Nutrition 19 | 2,110.87 18 | 1,941.36 13 | 1,749.00 

Philosophy 5 | 303.00 5 | 346.00 5 | 433.00 

Political Science 4 | 152.11 3 | 119.78 1 | 62.00 

Psychology 29 | 6,722.00 29 | 7,503.00 17 | 3,308.00 

Religious Studies 52 | 1,979.45 48 | 2,078.50 25 | 1,049.25 

Social Work 4 | 1,079.00 7 | 1,369.00 7 | 1,453.00 

Sociology 12 | 2,791.00 10 | 2,981.99 9 | 3,208.00 

Theatre 8 | 358.44 9 | 420.89 9 | 444.90 

Women’s Studies 18 | 4,096.50 18 | 4,421.02 12 | 3,276.00 

Total 668 | 57,080.79 668 | 68,595.92 484 | 58,962.48 

New and discontinued print and microfiche subscriptions by department 

(including gift subscriptions): 


Dis | New Dis | New Dis | New 

Art 0 | 4 0 | 0 2 | 1 

Biology 2 | 0 0 | 1 0 | 0 

Business 3 | 4 1 | 0 6 | 0 

Chemistry 0 | 2 0 | 0 0 | 0 

Computer 0 | 0 1 | 0 1 | 0 

Criminal Justice 0 | 0 0 | 0 0 | 0 

Education 5 | 1 0 | 3 19 | 1 

English 0 | 1 5 | 3 13 | 2 

Environmental Studies 0 | 0 0 | 0 2 | 0 

Foreign Languages 0 | 1 4 | 0 2 | 0 

General 0 | 3 0 | 2 3 | 0 

History 0 | 0 0 | 0 4 | 0 

Library 0 | 1 0 | 0 0 | 0 

Math 1 | 1 0 | 1 3 | 0 

Music 0 | 2 2 | 1 7 | 0 

Nursing 9 | 6 1 | 2 6 | 0 

Nutrition 0 | 0 2 | 0 4 | 0 

Philosophy 0 | 2 0 | 0 0 | 0 

Political Science 5 | 1 0 | 0 1 | 0 

Psychology 5 | 1 0 | 0 9 | 0 

Religious Studies 0 | 0 1 | 1 24 | 2 

Social Work 1 | 0 0 | 0 0 | 0

52 


Sociology 1 | 0 0 | 1 0 | 0 

Theatre 0 | 1 0 | 0 0 | 0 

Women’s Studies 4 | 2 0 | 0 7 | 0 

Total 31 | 32 17 | 15 113 | 6 

Backserv activity: 

Number of journals sent domestic (2005-2006): ..............................................1,752 

Number of journals sent internationally (2005-2006): ............................................4 

Number of journals sent (2004-2005):..............................................................1,527 

Number of journals sent (2003-2004):..............................................................1,226 

Number of journals sent (2002-2003):.................................................................398 

Number of journals received domestic (2005-2006): ..........................................186 

Number of journals received internationally (2005-2006): ...................................17 

Number of journals received (2004-2005):..........................................................463 

Number of journals received (2003-2004):..........................................................229 

Number of journals received (2002-2003):..........................................................445 

Number of packages sent domestic (2005-2006): ...............................................224 

Number of packages sent international (2005-2006):..............................................4 

Number of packages sent (2004-2005):...............................................................197 

Number of packages sent (2003-2004):...............................................................360 

Number of packages sent (2002-2003):...............................................................236 

Number of packages received domestic (2005-2006): ..........................................71 

Number of packages received international (2005-2006):.......................................2 

Number of packages received (2004-2005):..........................................................98 

Number of packages received (2003-2004):........................................................110 

Number of packages received (2002-2003):........................................................208 

Backserv interlibrary postage stamp usage (packages are usually paid for 

through stamp reimbursement): 

Total amount spent on new stamp purchases:.....................................................0.00 

Total amount, in stamps, received for packages:..........................................$351.01 

Total amount, in stamps, spent for packages:...............................................$115.76 

Bound journals: 

Number of titles bound (2005-2006): ....................................................................90 

Number of titles bound (2004-2005): ..................................................................234 

Number of titles bound (2003-2004): ..................................................................197 

Number of volumes bound (2005-2006): ............................................................210

53 


Number of volumes bound (2004-2005): ............................................................479 

Number of volumes bound (2003-2004): ............................................................240 

Total number of bound titles (2005-2006):..........................................................748 

Total number of bound titles (2004-2005):..........................................................746 

Total number of bound titles (2003-2004):..........................................................698 

Total number of bound volumes (2005-2006):...............................................16,681 

Total number of bound volumes (2004-2005):.................................................6,708 

Total number of bound volumes (2003-2004):...............................................16,420 

Bound journals by department (number for 2005-2006 and total number): 

2003-2004 2004-2005 2005-2006 Total 

Art 3 3 11 500 

Biology 1 3 0 912 

Business 12 13 10 503 

Chemistry 0 0 0 464 

Computer Science 0 0 0 0 

Criminal Justice 1 4 4 16 

Education 80 131 37 2,747 

English 8 16 3 1,182 

Environmental Studies 0 2 3 57 

General 13 44 6 1,767 

History 3 4 4 698 

Library Science 1 0 1 276 

Math 4 7 0 284 

Music 2 8 4 685 

Nursing 80 175 96 2,566 

Nutrition 4 23 4 442 

Philosophy 0 3 0 201 

Physics 0 0 0 125 

Political Science 1 3 1 127 

Psychology 7 9 9 575 

Religious Studies 7 10 15 1,810 

Social Work 0 5 0 41 

Sociology 8 5 0 338 

Theatre 1 1 0 164 

Women’s Studies 2 8 2 110 

World Languages 2 2 0 91 

Total 290 479 210 16,011

Acquisitions 

Deb Friet 

Acquisitions Coordinator 


54 


For the second year in a row the main goal of for the 2005-2006 fiscal year was to attain 

as many department orders as possible, ordered and received, in the first half of the year. 

The order cut-off date for submitting department orders was set for December 15, 2005. 

Special orders, rush orders and lost/missing items were ordered on an as-needed basis in 

the second half of the fiscal year. Music Education was given extra consideration in view 

of the accreditation the previous year. 

All vendors were assessed at the beginning of the 2005-2006 fiscal year. While there 

were some changes in the blanket purchase order amounts, all vendors from the previous 

year were kept in place. I continued to utilize Barnes & Noble as a local vendor for rush 

items and regular acquisition orders. Throughout the year I was able to establish accounts 

with a vendor that offered hard to find World Language items and The Book House, who 

can get any book in print as quickly as possible. 

Staffing and Activities 

I continue as the Library’s Acquisitions Coordinator, spending 16 hours per week in the 

acquisitions department. 

• Responsible for ordering, invoicing and receipt activities for library materials. 

o Retrieves orders requests, both print and online, from Library Liaisons and 

verifies orders for library materials using online catalog. 

o Downloads order records into Millennium. 

Assigns the correct fund codes 

Contacts vendors to place orders 

Monitor open orders 

o Maintains contacts with and serves as liaison to vendors and dealers. 

Monitors all open orders to assure receipt of items and prompt 

payment of invoices. 

o Receives and verifies that receipts match the materials ordered as submitted 

to vendor. 

o Reconciles all invoices with receipts and prepares, approves and completes 

invoices for payment with correctly coded budget information for Business 

Office. 

Maintains paid invoice files both online and in hard copy 

o Tracks and monitors expenditures of funds for each library department. 

Reconciles account balances in Millennium against budget reports. 

Prepares other fund accounts reports as requested. 

o Process and enter gift items into Millennium

55 


• Keeps abreast of enhancements and changes made in the Millennium Acquisitions 

system, the online OCLC database, and other vendor databases. 

• Performs administrative tasks for the Library Director 

o Contact vendors with invoice questions/concerns. 

o Compile and compares monthly data needed to balance monthly budget 

reports. 


• OCLC Connexions Client Basics & Advanced Topics Workshop, March 21, 2005 

• WiLS’ Hour Connexion Browser Demo, September 8, 2005 

• SkillPath Seminar: The Secrets to being a Front Desk Superstar May 23, 2006

2005/2006 - Past and Present - Viterbo University

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