Importance-Satisfaction Rating

2012 DirectionFinder Survey for the City of Shoreline
Q5. Please use a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", to rate your satisfaction with the following
maintenance services provided by the City of Shoreline: (without "don't know")
N=891
Q5c. Maintenance of sidewalks
Household Income
Q30. Do you own or
rent your residence Q35. Your gender
Under $50,000 - $75,000 -
$50,000 $74,999 $99,999 $100,000+ Own Rent Male Female
1 2 3 4 1 2 1 2
5=Very Satisfied 10.8% 7.7% 6.6% 9.4% 8.2% 12.5% 8.7% 8.9% 8.8%
4=Satisfied 36.5% 40.7% 34.3% 39.9% 37.4% 45.3% 40.1% 37.8% 38.7%
3=Neutral 25.7% 30.9% 29.5% 26.1% 28.0% 25.0% 26.2% 28.3% 27.5%
2=Dissatisfied 22.8% 14.9% 24.1% 18.1% 20.4% 14.1% 19.2% 19.7% 19.5%
1=Very Dissatisfied 4.2% 5.7% 5.4% 6.5% 6.0% 3.1% 5.8% 5.3% 5.5%
Q5d. Mowing & trimming along City streets & other public areas
5=Very Satisfied 14.5% 12.9% 12.5% 13.1% 12.0% 19.7% 13.0% 13.3% 13.2%
4=Satisfied 41.9% 48.3% 41.1% 47.7% 47.0% 38.6% 46.3% 45.3% 45.7%
3=Neutral 29.7% 24.4% 28.6% 20.8% 24.0% 29.5% 23.7% 25.6% 24.9%
2=Dissatisfied 11.0% 10.4% 15.5% 15.2% 13.6% 9.1% 12.7% 12.9% 12.8%
1=Very Dissatisfied 2.9% 4.0% 2.4% 3.2% 3.4% 3.0% 4.2% 2.9% 3.4%
ETC Institute Cross-Tabular Data - 16
Total