Importance-Satisfaction Rating

2012 DirectionFinder Survey for the City of Shoreline
Q5. Please use a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", to rate your satisfaction with the following
maintenance services provided by the City of Shoreline: (without "don't know")
N=891
Q5g. Adequacy of storm drainage services in your neighborhood
Number of years lived in the City of Shoreline
How would you rate the
condition of your neighborhood?
Average
or Below
5 or less 6 to 10 11 to 15 16 to 20 21 to 30 31+ Excellent Good Average
1 2 3 4 5 6 1 2 3
5=Very Satisfied 14.6% 15.1% 15.2% 11.4% 13.9% 16.9% 33.6% 13.0% 8.8% 14.6%
4=Satisfied 56.8% 51.8% 55.6% 47.6% 43.0% 51.4% 49.2% 57.8% 44.1% 51.1%
3=Neutral 16.8% 23.0% 24.2% 21.9% 24.2% 17.6% 11.7% 16.3% 30.1% 20.9%
2=Dissatisfied 9.7% 9.4% 3.0% 15.2% 15.8% 12.2% 4.7% 10.4% 14.6% 11.2%
1=Very Dissatisfied 2.2% 0.7% 2.0% 3.8% 3.0% 2.0% 0.8% 2.6% 2.4% 2.2%
Q5h. Solid waste provider services
5=Very Satisfied 22.5% 26.4% 20.8% 20.6% 27.4% 32.7% 49.2% 24.4% 17.2% 25.3%
4=Satisfied 58.6% 54.9% 50.5% 61.7% 55.5% 50.3% 42.9% 58.2% 56.8% 55.3%
3=Neutral 14.7% 13.2% 25.7% 14.0% 14.6% 9.5% 7.1% 13.8% 19.2% 15.0%
2=Dissatisfied 2.1% 3.5% 2.0% 2.8% 2.4% 6.8% 0.8% 3.1% 4.4% 3.2%
1=Very Dissatisfied 2.1% 2.1% 1.0% 0.9% 0.0% 0.7% 0.0% 0.5% 2.4% 1.2%
ETC Institute Cross-Tabular Data - 18
Total