Importance-Satisfaction Rating

2012 DirectionFinder Survey for the City of Shoreline
Q5. Please use a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", to rate
your satisfaction with the following maintenance services provided by the City of Shoreline:
Excluding "Don't Know"
(N=891)
Very Very
Satisfied Satisfied Neutral Dissatisfied Dissatisfied
5 4 3 2 1
Q5a. Overall maintenance of City streets 14.0% 56.9% 18.9% 8.8% 1.4%
Q5b. Maintenance of streets in your
neighborhood 14.3% 53.3% 17.9% 11.9% 2.6%
Q5c. Maintenance of sidewalks 8.8% 38.7% 27.5% 19.5% 5.5%
Q5d. Mowing & trimming along City
streets & other public areas 13.2% 45.7% 24.9% 12.8% 3.4%
Q5e. Overall cleanliness of City streets &
other public areas 17.1% 57.5% 19.5% 5.1% 0.8%
Q5f. Adequacy of City street lighting in
your neighborhood 16.0% 42.3% 20.0% 17.7% 4.1%
Q5g. Adequacy of storm drainage
services in your neighborhood 14.6% 51.1% 20.9% 11.2% 2.2%
Q5h. Solid waste provider services 25.3% 55.3% 15.0% 3.2% 1.2%
ETC Institute Tabular Data - 7