Importance-Satisfaction Rating

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Satisfaction Rating 2012 City of Shoreline DirectionFinder Importance-Satisfaction Assessment Matrix -City Maintenance- (points on the graph show deviations from the mean satisfaction and importance ratings given by respondents to the survey) Exceeding Expectations lower importance/higher satisfaction Solid waste provider services ! Less Important lower importance/lower satisfaction Lower Importance Overall cleanliness of city streets/public areas ! ! mean importance Maintenance of City streets in your neighborhood Mowing and trimming of City properties Adequacy of street lighting in your neighborhood !! Importance Ratings 2012 DirectionFinder Survey for the City of Shoreline Adequacy of storm drainage in your neighborhood ! Continued Emphasis higher importance/higher satisfaction Overall maintenance of City streets Maintenance of sidewalks in Shoreline ! ! Opportunities for Improvement higher importance/lower satisfaction Higher Importance Source: ETC Institute (2012) ETC Institute Importance-Satisfaction Analysis - 12 mean satisfaction
Satisfaction Rating 2012 City of Shoreline DirectionFinder Importance-Satisfaction Assessment Matrix -Codes and Ordinances- (points on the graph show deviations from the mean satisfaction and importance ratings given by respondents to the survey) Exceeding Expectations lower importance/higher satisfaction Less Important Lower Importance ! Enforcing sign regulations lower importance/lower satisfaction ! mean importance Removal of graffiti from public property Enforcement of tree regulations ! Importance Ratings 2012 DirectionFinder Survey for the City of Shoreline ! Enforcing removal of abandoned autos Continued Emphasis higher importance/higher satisfaction Opportunities for Improvement higher importance/lower satisfaction ! Enforcing the clean up of litter and debris Higher Importance Source: ETC Institute (2012) ETC Institute Importance-Satisfaction Analysis - 13 mean satisfaction
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2012 DirectionFinder Survey by Find
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Section 1: Executive Summary
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Major Survey Findings 2012 Directio
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2012 DirectionFinder Survey for the
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Section 2: Charts and Graphs
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Q3. Overall Satisfaction With City
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Q7. Satisfaction with the Enforceme
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Q10. Aspects of Public Safety That
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Page 19 and 20: Q16. In General, Do You Think the C
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Page 23 and 24: Maintenance of City parks Walking a
Page 25 and 26: Capital Investments Parks improveme
Page 27 and 28: Q28. Options Respondents’ Most Su
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Page 33 and 34: Section 3: Trend Analysis
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Page 37 and 38: Q7. Satisfaction Ratings for the En
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Page 41 and 42: Q18. Overall, How Would Rate the Co
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Page 45 and 46: Interpreting the Performance Range
Page 47 and 48: Solid waste provider services Clean
Page 49 and 50: Availability of City information Ci
Page 51 and 52: Overall Satisfaction With Various C
Page 53 and 54: In your neighborhood during the day
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Page 57 and 58: Overview Importance-Satisfaction An
Page 59 and 60: Importance-Satisfaction Rating City
Page 65 and 66: Importance-Satisfaction Matrix Anal
Page 67: Satisfaction Rating 2012 City of Sh
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Page 73 and 74: LEGEND Mean rating on a 5‐point s
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Q16. In general, do you think the C
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Q21. How satisfied are you with: (w
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Q30. Do you own or rent your curren
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Q34. What is your total annual hous
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Section 8: Cross-Tabular Data by Ho
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Q18. Overall, how do you rate the c
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Q20. Should the City of Shoreline c
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Q29. Approximately how many years h
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Q31. What is your zip code? 2012 Di
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Q33. Do you live east or west of Au
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Q35. Your gender: 2012 DirectionFin
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Q1. Counting yourself, how many peo
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Q29. Approximately how many years h
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Q30. Do you own or rent your curren
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Section 11: Tabular Data
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Q12. Other Q12. Other Number ACTIVE
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Q21. How satisfied are you with: Ex
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Q31. What is your zip code? 2012 Di
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Year 2012 City of Shoreline Citizen
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Public Safety 9. Please use a scale
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18. Overall, how do you rate the co
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28. By law the City is required to
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