Importance-Satisfaction Rating

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Overall Satisfaction with Parks and Recreation Shoreline vs. Northwest vs. the U.S. Maintenance of City parks Outdoor athletic fields Walking/biking trails Ease of registering for programs City swimming pools Source: 2012 ETC Institute 2012 DirectionFinder Survey for the City of Shoreline by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 49% 48% 55% 57% 62% 68% 66% 65% 69% 70% 76% 74% 86% 81% 77% 0% 20% 40% 60% 80% 100% Shoreline Northwest U.S. Medium Size Performance Ranges: Population 20,000-199,999 ETC Institute Benchmarking Analysis - 7
Overall Satisfaction With Various City Services and Facilities by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Medium DirectionFinder Communities - Population 20,000-199,999 Parks/recreation programs & facilities Overall image of the City Overall quality of City services provided Recycling services Stormwater management system Effectiveness of City communication with public Source: 2012 ETC Institute Code enforcement program Traffic & congestion management 33% 37% 37% 32% 47% 46% 47% 56% 84% 83% 79% 74% 95% 87% 93% 93% 92% 0% 20% 40% 60% 80% 100% LOW---------MEAN--------HIGH Shoreline by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Medium DirectionFinder Communities - Population 20,000-199,999 Solid waste provider services Cleanliness of City streets & public areas Mowing/trimming of streets & public areas Maintenance of neighborhood streets Maintenance of major City streets Source: 2012 ETC Institute Maintenance of sidewalks Adequacy of City street lighting 2012 DirectionFinder Survey for the City of Shoreline Satisfaction with Maintenance Services 23% 19% 29% 28% 36% 46% 75% 89% 89% 86% 85% 84% 84% 82% 0% 20% 40% 60% 80% 100% LOW---------MEAN--------HIGH 79% 75% 84% 64% 67% 49% 54% Shoreline ETC Institute Benchmarking Analysis - 8 80% 75% 59% 67% 71% 48% 58%
Page 1 and 2: 2012 DirectionFinder Survey by Find
Page 3 and 4: Section 1: Executive Summary
Page 5 and 6: Major Survey Findings 2012 Directio
Page 7 and 8: 2012 DirectionFinder Survey for the
Page 9 and 10: Section 2: Charts and Graphs
Page 11 and 12: Q3. Overall Satisfaction With City
Page 13 and 14: Q7. Satisfaction with the Enforceme
Page 15 and 16: Q10. Aspects of Public Safety That
Page 17 and 18: Q13. Satisfaction with Various Aspe
Page 19 and 20: Q16. In General, Do You Think the C
Page 21 and 22: Q19. Satisfaction with the City's E
Page 23 and 24: Maintenance of City parks Walking a
Page 25 and 26: Capital Investments Parks improveme
Page 27 and 28: Q28. Options Respondents’ Most Su
Page 29 and 30: Q29. Demographics: Number of Years
Page 31 and 32: Q33. Demographics: Do Respondents L
Page 33 and 34: Section 3: Trend Analysis
Page 35 and 36: 2012 DirectionFinder Survey for the
Page 37 and 38: Q7. Satisfaction Ratings for the En
Page 39 and 40: Q13. Satisfaction Ratings for Vario
Page 41 and 42: Q18. Overall, How Would Rate the Co
Page 43 and 44: Section 4: Benchmarking Analysis
Page 45 and 46: Interpreting the Performance Range
Page 47 and 48: Solid waste provider services Clean
Page 49: Availability of City information Ci
Page 53 and 54: In your neighborhood during the day
Page 55 and 56: Maintenance of City parks Walking/b
Page 57 and 58: Overview Importance-Satisfaction An
Page 59 and 60: Importance-Satisfaction Rating City
Page 65 and 66: Importance-Satisfaction Matrix Anal
Page 67 and 68: Satisfaction Rating 2012 City of Sh
Page 73 and 74: LEGEND Mean rating on a 5‐point s
Page 75 and 76: Q3d Satisfaction with Effectiveness
Page 77 and 78: Q3h Satisfaction with City's Effort
Page 81 and 82: Q5g Satisfaction with Adequacy of S
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LEGEND Mean rating on a 5‐point s
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LEGEND Mean rating on a 5‐point s
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Q23e Satisfaction with Traffic Calm
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Q25d Satisfaction with Capital Inve
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Section 7: Cross-Tabular Data by Zi
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2012 DirectionFinder Survey for the
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Q21. How satisfied are you with: (w
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Q30. Do you own or rent your curren
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Q34. What is your total annual hous
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Section 8: Cross-Tabular Data by Ho
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Q18. Overall, how do you rate the c
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Q20. Should the City of Shoreline c
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Q29. Approximately how many years h
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Q31. What is your zip code? 2012 Di
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Q33. Do you live east or west of Au
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Q35. Your gender: 2012 DirectionFin
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Q1. Counting yourself, how many peo
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Q30. Do you own or rent your curren
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Section 11: Tabular Data
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Q12. Other Q12. Other Number ACTIVE
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Q21. How satisfied are you with: Ex
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Q31. What is your zip code? 2012 Di
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Year 2012 City of Shoreline Citizen
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Public Safety 9. Please use a scale
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18. Overall, how do you rate the co
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28. By law the City is required to
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