Vendor Routing Guide - CSI Vendor Manual

Vendor Routing Guide 

Transportation/Logistics 

Version 8.1 

March 2013

Vendor Routing Guide Lane Bryant & Catherines 

Table of Contents 

ATTENTION: ...................................................................................................................................... 4 

Any violation of this Vendor Routing Guide is subject .................................................................. 4 

to a chargeback................................................................................................................................. 4 

1 Merchandise Packaging Specifications ................................................................................... 4 

1.1 Folding .............................................................................................................................. 4 

1.2 Tagging - Price Ticket, Hang Tag, Joker Tag, Size Stickers .............................................. 4 

1.3 Bagging ............................................................................................................................. 4 

1.4 Pre-Packing ....................................................................................................................... 5 

2 Carton Specifications ................................................................................................................ 6 

2.1 Standard Apparel Carton ................................................................................................... 6 

2.2 Non-Apparel and Odd Carton ............................................................................................ 7 

2.3 Carton Openings ............................................................................................................... 7 

2.4 Carton Closures ................................................................................................................. 7 

2.5 Banding, Strapping, Staples or String/Wire Tying .............................................................. 8 

2.6 Corrugate Specifications .................................................................................................... 8 

2.7 Carton Design.................................................................................................................... 8 

3 Packing Cartons ........................................................................................................................ 9 

3.1 Creating an Odd Carton ..................................................................................................... 9 

3.2 Packing a Standard Apparel Carton: ............................................................................... 10 

3.3 Other Specifications:........................................................................................................ 11 

4 Carton Markings & Labeling ................................................................................................... 12 

4.1 Carton Markings .............................................................................................................. 12 

4.2 Additional Carton Markings for Special Cartons: .............................................................. 13 

4.3 Electronic ASN / Carton UCC128 Labeling ...................................................................... 14 

5 Packing Lists ........................................................................................................................... 17 

5.1 Specifications .................................................................................................................. 17 

6 Domestic Shipping .................................................................................................................. 18 

6.1 General Requirement ...................................................................................................... 18 

6.2 The Ship Window ............................................................................................................ 19 

6.3 Freight Term & Transportation Mode ............................................................................... 19 

6.4 Commercial Zone Shipments ........................................................................................... 20 

6.5 Non-Commercial Zone Shipments ................................................................................... 21 

6.6 Delivery Appointments ..................................................................................................... 22 

6.7 Lane Bryant/Catherines Transportation Contact Information ............................................ 23 

6.8 Trailer Loading Requirements .......................................................................................... 23 

6.9 Freight Costs ................................................................................................................... 25 

6.10 ASN Entry ........................................................................................................................ 27 

6.11 Bill of Lading Requirements ............................................................................................. 27 

7 Violations / Chargebacks ........................................................................................................ 29 

7.1 Violation / Chargeback Policy Statement: ............................................................................. 29 

7.2 Routing Guide Violation Chargebacks: ............................................................................ 29 

7.3 Electronic ASN/UCC 128 Label Chargebacks:................................................................. 29 

7.4 VAS (Value Added Services) Chargebacks: .................................................................... 30 

7.5 RTV (Return to Vendor) / Store Recall / RTV Chargebacks: ............................................ 30 

7.6 List of Chargeable Offenses: ........................................................................................... 31 

7.7 VAS (Value Added Services) Chargeback Codes ............................................................ 32 

Version 8.0, Last Modified: 5/14/2013 Page 2 of 45


8 E-Commerce Packing Requirements ..................................................................................... 33 

8.1 General Guideline ............................................................................................................ 33 

8.2 Merchandise Packaging Specifications ............................................................................ 33 

8.3 SKU Barcode Label ......................................................................................................... 35 

8.4 Carton Specifications ....................................................................................................... 37 

8.5 Carton Openings ............................................................................................................. 40 

8.6 Carton Closures ............................................................................................................... 40 

8.7 Banding, Strapping, Staples or String/Wire Tying ............................................................ 40 

8.8 Corrugate Specifications .................................................................................................. 40 

8.9 Carton Design.................................................................................................................. 40 

8.10 Packing Cartons .............................................................................................................. 41 

8.11 Polybag Specifications: .................................................................................................... 41 

9 Telephone/Fax Contact Summary .......................................................................................... 44 

Transportation Contacts ........................................................................................................... 44 

Accounts Payable Contacts ...................................................................................................... 44 

10 Packing List Template ............................................................................................................. 45 



ATTENTION: 

Any violation of this Vendor Routing Guide is subject 

to a chargeback 

1 Merchandise Packaging Specifications 

1.1 Folding 

1.1.1 Reference Folding Manual on our website at 

1.1.1.1 www.csivendormanual.com 

1.2 Tagging - Price Ticket, Hang Tag, Joker Tag, Size Stickers 

1.2.1 Attach Price Tickets and all appropriate marketing material to all merchandise 

prior to packaging and shipping to the Distribution Center. 

1.2.2 Only tickets printed by the approved ticket suppliers will be accepted. Do not 

use any unauthorized or altered price tickets/hang tags. . 

1.2.3 Please refer to the label and ticketing manuals found in the brand specific 

information chapter at www.csivendormanual.com 

1.3 Bagging 

1.3.1 Apparel, Non-Apparel, & Fragile – Unless approved by the Distribution Center 

all merchandise shall be poly-bagged within the carton as follows: 

1.3.1.1 Pre-pack – A Master poly-bag must be placed on the pre-pack 

Merchandise within pre-packs is NOT to be individually poly 

Bagged. 

1.3.1.2 Non Pre-pack - Loose packed Apparel Merchandise must be 

Individually poly bagged in cartons. DO NOT use a master polybag to 

package this merchandise. 

1.3.2 Fragile – All fragile merchandise, bulk or pre-pack, must be individually poly 

bagged. Pack cartons using ½ inch (1.27 centimeter) bubble wrap liner inside 

the carton. 

1.3.3 Polybag Specification - Polybag thickness level must be .05mm or greater 

1.3.4 Indicate multiples and sets on the packaging 



1.3.4.1 On any polybag or re-shippable carton that is used to package multiple 

pieces together, you must indicate the number of pieces contained within 

that package on the outside of the package. 

1.3.4.2 If the items within the package are a set, the package must be labeled as 

such. For example, a two-piece set would be labeled “2 piece set”. 

1.4 Pre-Packing 

1.4.1 Pre-pack garments according to the exact quantity, size, and color combination 

on the Purchase Order (PO). Merchandise that is received at the Distribution 

Center that is not pre-packed according to the PO will be subject to violation 

charges detailed in Section 7.4 of the Vendor Routing Guide. 

1.4.2 Individual garments must be facing front side up within each pre-pack. 

1.4.3 Package pre-packs in one of the following materials: 

1.4.3.1 Polybag (polybag thickness level must be .05mm or greater) 

1.4.3.2 Re-shippable carton 

1.4.4 Do not ship extra pieces on a pre-pack PO that do not make an exact pre-pack 

unless specified on the PO. 



2 Carton Specifications 

General carton specifications are provided below. - New carton specifications are 

required for all purchase orders written on or after May 19 th , 2013. 

2.1 Standard Apparel Carton 

2.1.1 The Standard Apparel Carton has a fixed footprint dimension. The height of the 

carton can range from 31.8 cm to 40.6 cm to accommodate varying heights of 

pre-packs. 

2.1.2 The Standard Apparel Carton dimensions are as follows: 

Standard Apparel Carton Dimensions 

Length Width Height 

cm. in. cm. in. cm. in. 

Pre-Pack 58.4 23.0 40.6 16.0 31.8 – 40.6 12.5 - 16.0 

Bulk 58.4 23.0 40.6 16.0 40.6 16.0 

40.6 cm 

31.8 cm 

40.6 

39.4 cm 

58.4 cm 

2.1.3 The above carton dimension MUST be used for all Apparel Vendors. 

2.1.4 MINIMUM CARTON WEIGHT cannot be less than 2.27 kg (5 Ibs). 

2.1.5 MAXIMUM CARTON WEIGHT cannot exceed 24.95 kg (55 Ibs). 



2.2 Non-Apparel and Odd Carton – New cartons must be used effective for 

all purchase orders written on or after May 19 th , 2013 

2.2.1 The following carton dimensions shall be used for all non-apparel merchandise 

or when creating any odd carton, apparel or non-apparel, as described in 

Section 3.1. 

Non-Apparel & Odd Carton Dimensions 

Length* Width Height* 


Minimum 50.8 20 35.6 14 25.4 10 

Maximum 68.6 27 40.6 16 40.6 16 

*NOTE: 

The Length MUST be the largest dimension. 

The Height MUST be the smallest dimension. 

2.2.2 MINIMUM CARTON WEIGHT cannot be less than 2.27 kg (5 Ibs). 

2.2.3 MAXIMUM CARTON WEIGHT cannot exceed 24.95 kg (55 Ibs). 

2.2.4 In order to avoid a chargeback any carton outside the standard size or 

weight ranges above must be approved in advance of DC receipt by 

contacting DC Vendor Coordination at the phone number below: 

2.2.4.1 DC Vendor Coordination: (215) 633-4619 

2.3 Carton Openings 

2.3.1 Carton openings must be on the top and bottom of the carton. (The top and 

bottom must be the largest surface areas). Cartons not meeting this requirement 

cannot be processed using the automated sortation system. 

2.4 Carton Closures 

2.4.1 Carton closures (top and bottom) must be securely fastened with tape. Tape 

must be placed over the entire length of the seams and extend over the ends a 

minimum of 7.62 cm (3 in). Stapling the closure is not allowed. 



2.5 Banding, Strapping, Staples or String/Wire Tying 

2.5.1 Banding, strapping, staples or string/wire tying of cartons as a means of closure 

is not permitted unless mandated by country of origin regulations. Please 

contact DC Vendor Coordination if required to seal cartons using this method. 

2.6 Corrugate Specifications 

2.6.1 A Regular Slotted Container (RSC) must be used that has a minimum of the 

following: 

2.7 Carton Design 

2.6.1.1 125 kg (275 lbs) burst strength (typically a double wall/ 7 to 9-ply 

carton) 

2.6.1.2 Edge Crush Test (ECT) with a minimum of 21.8 kg (48 lbs), or 

equivalent 

is required. 

2.7.1 Cartons must be of rectangular construction. 

2.7.2 The width of the carton must be greater than the height (see below). 

2.7.3 The length of the carton must be greater than the width (see below). 

2.7.4 Square-shaped cartons will turn during processing; causing UCC label 

misreads. 

2.7.5 Cartons with a height greater than the width will fall over during processing; also 

causing UCC label misreads. 

Unacceptable Cartons 

Width Is Too Small Length Is Too Small 



3 Packing Cartons 

General packing instructions are provided below. Specific instructions provided on PO’s 

must be followed if they differ from the instructions below. These instructions may include 

topics such as pre-packing, size curves, standard carton quantity, or carton dimensions. 

3.1 Creating an Odd Carton 

3.1.1 Units in excess of standard carton quantities (Section 3.2.2) must be handled 

according to the following procedures: 

3.1.1.1 Pack the remaining units in a carton marked Odd and pack one size per 

color per carton. 

3.1.1.2 The Odd carton must meet the minimum carton size described in Section 

2.2.1. 

3.1.1.3 If the number of odd units is too small to package in a carton that meets 

the minimum carton size in Section 2.2.1 then pack the small number of 

units into one of the standard cartons of the same size/color and change 

the quantity of that carton to the reflect the additional units; making that 

carton the Odd carton. 

i.e. if you have 3 standard cartons of 50 units each and have 3 odd 

units leftover, instead of shipping the 3 standard cartons of 50 and 1 

carton of 3 units, combine the 3 units in with one of the 3 standard 

cartons of 50, and ship 2 cartons of 50 units and 1 of 53 units. 

3.1.1.4 SKU’s cannot be mixed within a case. 



3.2 Packing a Standard Apparel Carton: 

3.2.1 In order to maximize the inside dimensions of the Standard Apparel Carton, it 

may be required to pack the Standard Apparel Carton using the unique methods 

described below. 

3.1.2 The following examples illustrate how to maximize the space within the 

Standard Apparel Carton when packing pre-packs and bulk units. 

3.2.1 Packing Pre-Packs: 

3.2.1.1 The final pre-pack(s) may be distorted to fill any void space resulting 

from column stacking pre-packs within the Standard Apparel Carton (see 

below). 

3.1.2.2 However, the pre-pack units must remain within the polybag. 

Side View Side View 



3.2.2 Packing Bulk Units: 

3.1.2.3 Bulk units must be packed using the largest Standard Apparel Carton 

dimension described in Section 2.1.2. 

3.1.2.4 The units may be placed vertically to fill any void space resulting from 

column stacking bulk units within the Standard Apparel Carton (see 

below). 

3.3 Other Specifications: 

Top View Top View 

3.3.1 Pack each PO in separate cartons. Do not mix PO’s within cartons. 

3.3.2 Pack a standard quantity of units or pre-packs per carton for each PO/color/size. 

3.3.2.1 A Standard Quantity is the amount that fills a carton by size. 

3.3.3 Pack cartons as densely as possible without damaging goods or causing 

cartons to bulge. 

3.3.4 Fold the garment to fit within the dimensions of the Standard Apparel Carton, 

unless specified in the Technical Design Package. 

3.3.5 Use of a protective cardboard liner, placed inside the carton on top of the 

merchandise, in order to avoid potential damage is recommended. 



4 Carton Markings & Labeling 

4.1 Carton Markings 

4.1.1 The following markings must be applied on two sides (length and width) of each 

carton. For “Brand” specify Lane Bryant or Cahterines as applicable. 

SIDES 

ENDS 

Ship To: Brand Name. 

1901 S. HWY 240 E. 

Greencastle, IN 46135 

Division (Brand Name) 

PO# _________________ 

PO Line__________ Mode_____ 

Department __________ 

Pre-ticketed _______yes________no 

Pre-packed _______yes________no 

Carton # _______________________ 

Color _________________________________________ 

Size /____/____/____/____/____/____/____/ Total: _____ 

ORM-D 

UCC 

128 

Version 8.0, Last Modified: 5/14/2013 Page 12 of 45 

ORM-D 

ORM-D 

ORM-D label 

required for 

hazardous 

material only 

ORM-D label 

required for 

hazardous 

material only


4.1.2 If the carton contains mixed merchandise in a color/size pack, it is necessary to 

indicate the colors, sizes, and totals on the carton marking as indicated below. 

No other mixed cartons should be shipped. 

Ship To: Brand Name. 

1901 S. HWY 240 E. 

Greencastle, IN 46135 

Division (Brand Name) 

PO# _________________ 

PO Line _________ Mode____ 

Department __________ 

Pre-ticketed _______yes________no 

Pre-packed _______yes________no 

Carton # _______________________ 

Color __Black___________________________________ 

Size /_1__/_2__/_2__/_1__/_1_/____/____/ Total: _7__ 

Color __White___________________________________ 

Size /_1__/_2__/_2__/_1__/_1_/____/____/ Total: _7__ 

4.1.3 Label font height should be no less than 5/16 inches (.7 centimeters). 

4.2 Additional Carton Markings for Special Cartons: 

4.2.1 In addition to the required carton markings, depending on the carton contents, 

mark cartons as follows: 

If Carton: Carton must be marked: 

Contains the packing list PACKING LIST 

Contains less than the standard quantity ODD 

Contains test items as indicated on PO TEST 

4.2.2 Mark carton near the standard label, in large print. 

4.2.3 If applicable, a carton may require more than one of the additional markings. 

Mark all that apply. 



4.3 Electronic ASN / Carton UCC128 Labeling 

4.3.1 Every Purchase Order shipped by a vendor to Lane Bryant/Catherines, requires 

the following: 

4.3.1.1 Receive a purchase order (850) 

4.3.1.2 Transmit an Advance Ship Notice (856) 

4.3.1.3 Label each carton with a compliant UCC128 barcode label 

4.3.1.4 Complete EDI manual is located at www.csivendormanual.com 



4.3.2 The UCC128 carton label layout must be as follows: 

1. 

Factory name 

and Address 

MSN XXXXXXX BULK/PREPACK 

The Brand DC 

Address (will be 

sent in PO file 

automatically) 

Business, Division, 

& PO number, (will 

be sent on PO file - 

automatic) 

20 digit case 

number 

UCC-128 scan 

barcode 



4.3.3 The UCC128 label must be applied to the lower right hand corner of the front 

face (end) of the carton, 5.0 cm (2.0 in) above the bottom and 5.0 cm (2.0 

in) from the right hand side of the carton. 

SIDES 

ENDS 

ORM-D 

UCC 

128 

Version 8.0, Last Modified: 5/14/2013 Page 16 of 45 

ORM-D 

(5.0 cm or 2.0 in) 

UCC128 LABEL 

POSTION 

GUIDE MARKS


5 Packing Lists 

5.1 Specifications 

5.1.1 The Packing List template shown in Section 10 must be used. Packing lists sent 

in an alternate format will be subject to violation charges detailed in Section 

7.6.2 of the Vendor Compliance Guide. 

5.1.2 A separate Packing List must be prepared for each PO. Only one PO is allowed 

per packing list, do not combine multiple PO’s from a shipment onto one 

Packing List. 

5.1.3 Packing list counts must reflect units actually shipped regardless of units 

ordered. 

5.1.4 Packing Lists must be written in the English language. 

5.1.5 Include ONE copy of the Packing List with the first carton of each PO, attached 

as follows: 

5.1.5.1 On the first carton of the shipment 

5.1.5.2 Inside a colored envelope securely attached to the first carton 

5.1.6 A Packing List must be Submitted through the approved consolidators 

5.1.6.1 Vendors participating in the UCC128 Label Program will need to 

continue to enter the packing lists on the consolidator’s website 

5.1.6.1.1 East Coast: http://64.164.61.178/Login.aspx 

5.1.6.1.2 West Coast: www.ptgp.com 



6 Domestic Shipping 

All shipments to Lane Bryant/Catherines should be made according to the shipping 

instructions below. Domestic shipments include both goods of U.S. Origin and foreign 

goods purchased on a DDP (Delivered Duty Paid) basis from a US Seller. 

6.1 General Requirement 

6.1.1 All merchandise purchased domestically must be shipped to Lane 

Bryant/Catherines according to the following instructions: 

6.1.1.1 Originating in a Commercial Zone: FOB ORIGIN FREIGHT COLLECT 

& CHARGEBACK. Follow procedures outlined in section 6.3 

Commercial Zone Shipments. 

6.1.1.2 Not Originating in a Commercial Zone: FOB ORIGIN FREIGHT 

COLLECT & CHARGEBACK to the Distribution Center; 1901 State 

Road 240 East Greencastle, IN 46135 or 5304 West 74 th Street 

Indianapolis, IN 46268. Follow the instructions in section 6.4 Non- 

Commercial Zone Shipments. 

6.1.1.3 On one bill of lading, if shipped on the same day from the same origin. 

6.1.2 Goods must be delivered to the Distribution Center by the Purchase Order 

Cancel Date. 

6.1.2.1 Early or late merchandise may be refused at the vendor’s expense, or 

charged a late charge penalty of a minimum of 5% of the cost of 

goods. 

6.1.3 Do not ship partial orders. Shipping partial orders without buying department 

approval may result in a chargeback. 

6.1.4 Bills of lading must contain the following information for each PO: 

6.1.4.1 Division, PO number, department number, gross weight, and carton 

quantities, as well as total cartons of all PO’s on the shipment. 

6.1.4.2 For details see section 6.11 Bill of Lading Requirements. 



6.1.5 Appointments are required for all deliveries and must be made at least 48 hours 

in advance. 

6.2 The Ship Window 

6.1.5.1 Failure to make a delivery appointment may result in a chargeback of 

$500 per trailer, as well as the possible refusal/rescheduling of the 

load. 

6.1.5.2 Any carrier charges associated with such refusal or rescheduling 

would be for the account of the vendor. 

6.2.1 The Lane Bryant/Catherines PO contains two (2) date fields related to shipping of 

product and defines the “ship-window”. These dates dictate the start of the ship 

window and the end of the shipping window. * Note - All dates are final unless 

approved and acknowledge through a revised Purchase Order by Lane 

Bryant/Catherines. 

6.2.1.1 Do Not Ship Before Date 

6.2.1.1.1 The Do Not Ship Before Date indicates the earliest date that 

merchandise can be received by the Distribution Center(s), third 

party facilities or its authorized consolidators 

6.2.1.2 Cancel Date 

6.2.1.3 The Cancel Date indicates the latest date that merchandise will be 

received by Charming Shoppes Distribution Centers, third party facilities 

or its authorized consolidator 

NOTE - Attempts to deliver merchandise outside of the shipping window will result in a 

vendor charge back or the refusal of shipment at the vendor’s expense 

6.3 Freight Term & Transportation Mode 

MODE PARCEL LESS THAN TRUCKLOAD TRUCKLOAD 

WEIGHT RANGE 0 TO 150 LBS 151 TO 9,999 LBS > 10,000 LBS 

CUBE RANGE < 1,599 CU FT > 1,600 CU FT 

FREIGHT TERMS PREPAID COLLECT COLLECT 

LOS ANGELES 

COMMERCIAL ZONE 

NEW YORK 

COMMERCIAL ZONE 

DIRECT TO DC PERFORMANCE TEAM DIRECT TO DC 

DIRECT TO DC SUMMIT TRANSPORTATION DIRECT TO DC 

OTHER DIRECT TO DC YRC FREIGHT CSILOGISTICS@CHARMING.COM 



6.4 Commercial Zone Shipments 

6.4.1 All domestic shipments originating in the Commercial Zones should be made 

through consolidators or carriers provided by Transportation Department. 

6.4.2 If the shipping point is located outside a Commercial Zone, please refer to section 

6.4 Non-Commercial Zone Shipments. 

6.4.3 LTL shipments (< 10,000 pounds or 1,600 cubic feet) originating within the 

Commercial Zones must be shipped by Transportation appointed consolidator 

based on the shipping location: 

6.4.3.1 EAST COAST 

6.4.3.1.1 Summit Transportation 

2400 69th Street 

North Bergen, NJ 07047 

Tel: (201) 453-9981 Ext 459 

Fax: (201) 868-1951 

www.summittrans.com 

NEW YORK COMMERCIAL ZONE 

01950 07022 07073 07206 07643 08817 10018 11237 11501 

06405 07029 07074 07207 07644 08831 11050 11356 12919 

06512 07032 07080 07305 07657 08832 11096 11368 11746 

07001 07036 07083 07306 07663 08837 11101 11373 18064 

07002 07047 07093 07410 07728 08861 11206 11378 18072 

07004 07055 07094 07470 07885 08872 11215 11385 18074 

07008 07057 07114 07503 07936 08873 11218 11413 18974 

07011 07065 07201 07508 08060 08902 11219 11430 

07014 07071 07203 07606 08512 10001 11220 11431 

07021 07072 07205 07631 08810 10016 11232 11434 



6.4.3.2 WEST COAST 

6.4.3.2.1 Performance Team 

12816 Shoemaker Avenue 

Santa Fe Springs CA 90670 

Tel: (562) 741-1300 

Fax: (562) 921-7823 

www.ptgt.net 

LOS ANGELES COMMERCIAL ZONE 

90001 90033 90220 90303 90723 91006 91744 92337 

90007 90035 90221 90501 90731 91301 91745 92374 

90011 90037 90245 90502 90744 91331 91746 92376 

90012 90040 90248 90601 90745 91402 91748 92407 

90013 90045 90249 90623 90746 91406 91752 92507 

90015 90058 90250 90630 90802 91706 91761 92509 

90017 90059 90262 90638 90805 91708 91768 92555 

90021 90061 90278 90640 90810 91710 91803 93012 

90022 90063 90301 90670 90813 91730 92335 93065 

90023 90201 90302 90703 90814 91731 92336 94954 

6.4.4 The consolidator must pick up all consolidation shipments. These shipments will be 

made “Freight Collect” and the costs will be charged back to the vendor. 

6.4.5 It is the Vendors responsibility to schedule the pick-up with the Consolidator in 

advance to avoid late delivery. Cut-off days are based on region as follows: 

6.4.6 For TL shipments (>10,000 pounds and/or 1600 cubic feet), contact Transportation 

Department via e-mail for routing at CSILogistics@charming.com. 

6.5 Non-Commercial Zone Shipments 

6.5.1 The consolidator must pick up all consolidation shipments. These shipments will be 

made “Freight Collect” and the costs will be charged back to the vendor. 

6.5.2 It is the Vendors responsibility to schedule the pick-up with the Consolidator in 

advance to avoid late delivery. Cut-off days are based on region as follows: 

6.5.3 For TL shipments (>10,000 pounds and/or 1600 cubic feet), contact Transportation 

Department via e-mail for routing at CSILogistics@charming.com. 



6.6 Delivery Appointments 

6.6.1 APPOINTMENTS MUST BE MADE FOR ALL INBOUND FREIGHT 

DELIVERIES. APPOINTMENTS FOR ALL DELIVERIES MUST BE MADE AT 

LEAST 48 HOURS IN ADVANCE. 

6.6.2 Failure to make a delivery appointment may result in a chargeback of $500 per 

trailer, as well as the possible refusal/rescheduling of the load. Any carrier 

charges associated with such refusal or rescheduling would be for the account 

of the vendor 

CONTACT THE GREENCASTLE DC 48 HOURS IN ADVANCE: 

Stacy Cain (765) 653-7546 Stacy.Cain@charming.com 

Tricia Poole (765) 653-7510 Tricia.Poole@charming.com 

Karon Gaddis (765) 653.7573 Karon.Gaddis@charming.com 

TRANSPORTATION DEPARTMENT HOURS OF OPERATION: 

MONDAY – FRIDAY, 8:00 AM – 5:00 PM EST 

GREENCASTLE DC HOURS OF OPERATION: 

MONDAY – THURSDAY: 8:00 AM – 4:00 PM EST 

FRIDAY: 8: 00 – 12:00 AM EST 

SATURDAY: 8:00 AM – 4:00 PM EST 

SUNDAY: CLOSED 



6.6.3 Appointments for all deliveries must be made at least 48 hours in advance. 

6.6.4 Monday deliveries must be scheduled no later than 12:00 pm on the Friday 

before the requested delivery date. 

6.7 Lane Bryant/Catherines Transportation Contact Information 

6.7.1 Domestic Transportation Department CSILogistics@charming.com 

6.8 Trailer Loading Requirements 

6.8.1 Vendors and consolidators are required to load one carton of each MSN/SKU at 

the rear of each fully loaded trailer. 

6.8.1.1 A “”MSN” / ”SKU” is considered a unique “PO/Color/Size” combination 

6.8.1.2 The MSN/SKU Number is on the UCC-128 label 

6.8.2 All Lane Bryant/Catherines freight shall be floor loaded in PO Line integrity from 

left to right until the trailer wall is reached, then right to left and so on. (See 

example below) 

6.8.2.1 Failure to floor load by PO Line integrity will result in a violation to the 

vendor or consolidator. 

PO LINE 2 PO LINE 2 PO LINE 2 

PO LINE LOADING METHOD 

PO LINE 1 PO LINE 1 PO LINE 1 

PO LINE 2 PO LINE 3 PO LINE 3 PO LINE 3 PO LINE 3 PO LINE 4 

PO LINE 5 PO LINE 5 PO LINE 5 PO LINE 5 PO LINE 4 PO LINE 4 



6.8.3 Commercial Zone Shipments 

6.8.3.1 The consolidator is responsible to verify physical receipt of the 

purchase order at the PO Line level against the ASN/packing list 

entered by the Vendor prior to the outbound loading. 

6.8.3.1.1 Any variances between the physical count and the ASN must be 

corrected in the outbound manifest so the outbound manifest 

shows exactly what is being shipped from the consolidator to 

the Distribution Center(s). 

6.8.3.1.2 This is a critical step in the process as changes made to the 

outbound manifest triggers a systematic alert to the Distribution 

Center(s) and Lane Bryant/Catherines Allocations that the 

receiving process and subsequent store distribution requires 

additional monitoring and/or adjustment. 

6.8.3.2 Outbound shipments are separated by Lane Bryant/Catherines case 

pack (Mode 4) and flat pack (Mode 3). Lane Bryant/Catherines mode 

indicators are sent on the purchase order EDI file to the consolidator. 

6.8.3.2.1 When possible, the preference of Lane Bryant/Catherines is to 

load full trailers/boxes by mode. If this is not possible, the 

consolidator is to load Mode 3 in the nose of the trailer/box and 

Mode 4 on the tail. 

6.8.3.3 In the event the PO Line is not indicated on any cartons, shipments must be 

sorted and loaded by PO/Style/Color/Size order. Lane Bryant/Catherines 

Vendor Routing must be notified if a Vendor does not indicate the PO 

Line on the carton label. 

6.8.3.4 The consolidator will scan the UCC 128 carton label when loading outbound 

trailers/boxes and will send the EDI 856 ASN to Ascena. 

6.8.3.4.1 If the carton label is missing or is not able to be scanned, the 

3PL Service Provider should repopulate the carton ID in the 

Outbound Shipping Advice (EDI 856) if no vendor ASN was 

received with a formatted dummy number. 

6.8.3.5 All Lane Bryant/Catherines freight must be cross docked, inspected, loaded, 

manifested and outbound dispatched within twenty four (24) hours of pickup 

from the Vendor’s dock or transload from the international containers. There 

shall be no exceptions from this rule. 



6.9 Freight Costs 

6.8.3.5.1 When freight volumes are low or if there is an overflow of freight 

that creates a trailer/box less than 100 percent (100%) full, an 

e-mail notification must be submitted to Lane Bryant/Catherines 

Domestic Transportation asking for approval to release the 

shipment. 

6.8.3.5.2 The approved outbound partial load must be scaled down to 

prevent shifting. 

6.8.3.6 All outbound Lane Bryant/Catherines trailers/boxes must be sealed 

with a metal bolt seal. 

6.9.1 All costs associated with the inbound movement of goods from domestic 

vendors into our DC are ultimately the responsibility of the vendors; either 

“freight prepaid” or “freight collect and chargeback”. 

6.9.2 For LTL Commercial Zone shipments that are consolidated by our East and 

West Coast providers, vendors will be charged back for freight costs as shown 

in the table in section 6.9.6. 

6.9.3 For TL Commercial Zone shipments that are routed by the Transportation 

Department, freight charges will be “freight collect and chargeback” to the 

vendor. 

6.9.4 A 12% administrative/accounting fee will be added to all freight chargebacks. 

6.9.5 Vendors who ship freight directly to our DC, but should have shipped through 

one of our consolidators, will be charged back any additional transportation 

costs incurred by Lane Bryant/Catherines plus a $50 flat rate penalty-processing 

fee. 





6.10 ASN Entry 

6.10.1 ASN entry must be made on all purchase orders shipping into Consolidator or 

Distribution Center 

6.10.1.1 THROUGH CONSOLIDATOR - ASN entry within the shipping 

window and no later than 48 hours prior to cancel date 

6.10.1.2 DIRECT TO DISTRIBUTION CENTER – ASN entry within the 

6.10.2 shipping window and no later than 48 hours prior to cancel date 

6.11 Bill of Lading Requirements 

6.11.1 A separate bill of lading is required for the Distribution Center per trailer load or 

per 

shipment. The bill of lading for each purchase order must include: 

6.11.1.1 Shipper’s Name and Address 

6.11.1.2 Consignee’s Name and Address 

6.11.1.3 Carrier Name 

6.11.1.4 Freight Terms (collect/prepaid/third party) 

6.11.1.5 Purchase Order Number 

6.11.1.6 Department Number 

6.11.1.7 Style Number 

6.11.1.8 Total Weight 

6.11.1.9 Ship Mode 

6.11.1.10 Appointment Number or Pick up Confirmation Number 

6.11.1.11 Total Number of Units by Purchase Order/Style/Size/Color 



6.11.2 The following message should appear on your bill of lading: ‘Carrier – cancel 

date is ________, Must be delivered by cancel Date. Appointments are 

required 48 hours in advance. 

6.11.3 Example of bill of lading: 



7 Violations / Chargebacks 

7.1 Violation / Chargeback Policy Statement: 

Violation charges are not intended to be a source of revenue for Lane Bryant, but are 

enforced to ensure the distribution center operates efficiently. 

Shipments not in compliance with this guide may be returned at the vendor’s expense or 

the vendor may be charged for violations in the form of a chargeback. 

7.2 Routing Guide Violation Chargebacks: 

7.2.1 Vendors will be charged for merchandise preparation and packing violations. 

See Section 7.6 for the List of Chargeable Offenses. 

7.2.2 Violation Charges will be imposed as follows: 

# Cases $ Amount Charged 

1 - 10 $250 

11 - 50 $500 

51 - 100 $750 

101 - 250 $1,000 

251+ $2,000 

$500 per Trailer for failure to make a Delivery Appointment 

7.3 Electronic ASN/UCC 128 Label Chargebacks: 

7.3.1 Vendors must comply with out Electronic ASN/UCC 128 Label program. See 

Section 4.3 for the program requirements. 

7.3.2 Violation Charges for non-compliant purchase orders will be imposed as follows: 

$2,000 per Purchase Order 

- No Electronic ASN 

- Late Electronic ASN 

- No UCC 128 Labels on Cartons 

- Incorrect Label Placement 

- Non-scan-able carton 

- Inaccurate information on the ASN 

- Case information does not match ASN 



7.4 VAS (Value Added Services) Chargebacks: 

7.4.1 In addition to per-unit charges, all special handling costs (i.e. labor) incurred as 

a result of vendor-related quality or packing issues will be charged to vendors. 

See Section 7.7 for VAS Chargeback Codes. 

7.5 RTV (Return to Vendor) / Store Recall / RTV Chargebacks: 

7.5.1 All merchandise RTV and/or Recall activity will result in a chargeback as 

follows: 

RTV from DC - $1.00/unit 

Recall/RTV from Stores - $1.50/unit 

DC Storage Charge - $10.00/pallet per month 

7.5.1.1 The difference between DC RTV and Store Recall/RTV chargeback costs 

are due to inbound DC processing cost, store processing cost, store return shipping 

charges, and DC special handling cost related to Store Recall activity. 



7.6 List of Chargeable Offenses: 

7.6.1 Shipping Violations: 

Early (more than 1 week prior to NDC date) or Late shipment 

Failure to make a Delivery Appointment (Penalty is $500 per Trailer) 

7.6.2 Packing List Violations 

No packing list attached to lead carton 

Incorrect packing list 

Improper packing list format 

Packing List not faxed or e-mailed as required 

Late packing list (faxed/e-mailed after product has been shipped) 

7.6.3 Tagging Violations: 

Merchandise not pre-ticketed 

Merchandise ticketed with the wrong Retail price 

Incorrect ticket/hang tag placement 

No Size sticker 

Incorrect sizing or labeling 

7.6.4 Bagging Violations: 

No master polybag on Pre-packs 

Non-Pre-packed items not individually poly-bagged (except DC approved) 

Non- Pre-packed items that include a master polybag 

7.6.5 Packing Violations: 

Not pre-packed as PO indicates 

No/used inner cartons 

Merchandise packed incorrectly – mixed colors/sizes within the cartons 

Excessive packaging - rice paper, filler, excess corrugated (except when filler is required for nonstandard 

conveyable odd cartons). 

Units in excess of the standard (ODD) units not packed in a separate ODD carton per size/per 

color 

Multiple carton standards 

Any Goods on Hanger (GOH) receipt 

7.6.6 Carton Violations: 

Banded/strapped cartons 

Carton label content incorrect 

Overweight cartons 

Cartons with incorrect dimensions 

Odd cartons not identified 

Partial shipments (unless pre-approved) 

7.6.7 Electronic ASN/UCC 128 Label: 

Wrong Label placement 

Multiple labels on a carton 

Inaccurate information on the label 

Inaccurate information on the ASN 

Carton information does not match ASN 

Late Electronic ASN 

No Electronic ASN 

No UCC128 label(s) on carton(s) 

Labels that will not scan 



7.7 VAS (Value Added Services) Chargeback Codes 

Handling Code Handling Description 

99 Apply Tickets(prepacks had no tickets) 

100 Apply Tickets (Bulk Mdse had no tickets) 

110 CORT Retail-Increase 

115 CORT Retail- Decrease 

120 CORT Class/Mfg/Dept/Style/Color/size Change 

125 Too Debit Re-entry 

130 Justice Debit Re-entry 

135 Too Debit Workorder 

140 Justice Debit Workorder 

145 CORT Bar Code (short sku incorrect) 

205 Remove Marketing(tickets, hangtags, stickers) 

210 Change Tag/Stickers 

250 Redline 

300 Sort for Size (Mixed sizes in case) 

305 Sort Break Prepacks to Bulk units 

307 Sort for Shading/ Quality 

310 Vas Dept Charge 

315 Sort for Other 

330 Sort for Inconsistent Prepacks( PPack break wrong) 

350 Vas Prep Hours 

410 Add Marketing (tickets, hangtags and stickers) 

490 Misc Chargeback Supply Charge Back 

500 Stock Tickets / Generic Ticket Samples 

510 Store Reticket 

511 Tickets requested and sent to vendor 

512 DC X Dock carton breakdown (DC charge) 

513 Break Master Polybags (break bulk bundles) 

514 Incorrect carton dimensions(made conveyable) 

515 Processing tickets for Store Retickets 

517 created prepacks 

518 100% Audit 

519 RTV (Return to Vendor) 

520 incorrect mdse on factory loaded shipment 

521 Remove inner cartons from master cartons 

522 Manual ASN / Incorrect Data ASN 

523 Reprint/ ReApply Labels/ Improper labels placed 

524 Reprint Labels/ Applied /Barcode Not Read 

525 Sku's Incorrect / Incorrect line # / no line # 

526 No Labels/ Non-EDI Compliant 

527 No Electronic ASN / Carton having labels 

810 Sample Sale 

888 Dept Requested Process 

910 Prepack to CORT Retail-Increase 

915 Prepack to CORT Retail-Decrease 

920 Prepack CORT Class/Mfg/Dept /Style/Color/Size/Change 

925 Misc Vas Project 

930 NA 

935 NA 

940 NA 

945 Prepack to CORT Bar Code 

997 100% Accuracy Audit (guatemala) 

998 MOOS/Recall 

999 Blackline 

4900 Justice Supply Chargeback 



8 E-Commerce Packing Requirements 

8.1 General Guideline 

8.1.1 Cartons should be packed in bulk singles no more than one (1) style, color, or 

size. 

8.1.2 Each garment should be individually poly-bagged to avoid soiling 

8.1.3 Each poly-bagged item must have a SKU barcode applied to the outside of the 

polybag - see section 8.3 - Effective date to be announced. 

Projected date is Fall 2013 

8.1.3.1 Until additional communication is sent out continue to ensure the price 

ticket is visible in the poly bag. 

8.1.4 E-Commerce cartons require a perforated panel opening. - This is effective 

with purchase orders written on or after May 19 th , 2013. 

8.1.5 Hangers are not allowed 

8.2 Merchandise Packaging Specifications 

8.2.1 Apparel: 

8.2.1.1 Individual units must be folded and packed in a sealed poly-bag. 

8.2.1.2 The SKU barcode label must be adhered to the top face of the sealed poly- 

bag. – EFFECTIVE FALL 2013 

8.2.1.2.1 The placement of the barcode label should be the lower left 

hand corner of the poly-bag. 

8.2.2 Non-Apparel: 

8.2.1.2.2 Whenever possible the price ticket should be facing up so it is 

visible on the front the poly-bag 

8.2.1.2.3 No hangers of any type should be on garments when packed in 

a sealed poly-bag (this requirement supersedes purchase order 

hanger requirement on E-Commerce portion of orders only). 

8.2.1.2.4 If the item requires a hanger to keep the integrity of the garment, 

please contact your buyer for pre-approval. 



8.2.2.1 Individual items must be packed in an appropriately sized, sealed poly-bag 

or zip lock bag with the SKU label facing out to be visible on either side of 

the bag. 

8.2.2.2 Additional insulations of individual items are permitted when deemed 

necessary to protect the items from the damage during transit. When 

additional insulation is used, the SKU label must be placed securely on the 

outer shell of the packaging as price ticket on the item is not visible. 

8.2.3 Boxed Items: 

8.2.3.1 You do not need to poly-bag items that are already boxed such as shoes, 

jewelry, perfumes, watches, etc. As long as they are already in a box upon 

arrival into the Distribution Center. 

8.2.3.2 Each boxed item requires a SKU barcode labeled attached to the top of 

the box. 

8.2.3.3 The placement of the barcode label should be the lower left hand corner of 

the box. 

8.2.3.4 Shoe Boxes: A rubber band must be placed around the shoe box to secure 

it from opening. This applies for both two piece boxes and hinged shoe 

boxes. 

8.2.3.4.1 The SKU barcode must be applied on the bottom of the shoe 

box. Do not apply SKU barcode to the top lid. 

8.2.3.5 Earrings: Pack each item in an appropriate size clear sealed poly-bag 

or zip lock bag. 

8.2.3.5.1 Earrings must be packed on a card or chipboard and as single 

units. 

8.2.3.6 Necklaces: Pack each item in an appropriately sized clear, sealed, polybag 

or zip log bag. 

8.2.3.6.1 Chipboards and clear ape are to be used for those necklaces 

that can be tangled or damaged when packed in a bag. 

8.2.3.6.2 Use the clear tape to secure the item to onto the chipboard 

DO NOT package jewelry as multiples. Each item MUST be in its own poly bag. 



8.3 SKU Barcode Label – EFFECTIVE FALL 2013 

8.3.1 The SKU barcode label is required for each poly-bagged or boxed item. 

8.3.2 The SKU barcode is used by the DC Automated Material Handling System to 

accurately identify the item. 

8.3.3 SKU Barcode Specification: 

8.3.3.1 2”x 2” adhesive label 

8.3.3.2 Barcode height min 1/2” (13mm) 

8.3.3.3 Quality ANSI B, better ANSI A 

8.3.3.4 UCC-128 

8.3.3.5 Human readable barcode equivalent 

8.3.3.6 Brand 

8.3.3.7 Style 

8.3.3.8 Color 

8.3.3.9 Size 

EFFECTIVE FALL 2013 Watch for New 

Routing Guide & E-Mail Communications 



8.3.4 SKU Barcode placement: – EFFECTIVE FALL 2013 

8.3.4.1 For Poly-Bags 

8.3.4.1.1 The SKU barcode label must be adhered to the top face of the 

sealed poly-bag 

8.3.4.1.2 The barcode label should be on the lower left hand corner of the 

poly-bag 



8.3.4.2 For Boxes 

8.3.4.2.1 The SKU barcode label must be adhered to the top face of the 

box 

8.3.4.2.2 The barcode should be placed on the lower left hand corner of 

the box 

EFFECTIVE FALL 2013 Watch for New 

Routing Guide & E-Mail Communications 

8.4 Carton Specifications 

E-Commerce carton specifications follow (Section 2 Carton Specifications) 

with the following additional requirements 

8.4.1 Apparel Carton: 

8.4.1.1 The Standard Apparel Carton has a fixed footprint. The height of the 

carton can range from 31.8 cm to 35.6 cm to accommodate varying 

heights of items 

8.4.1.2 The Standard apparel Carton dimensions are as follows. 

Bulk 

Standard Apparel Carton Dimensions 

Length Width Height 


58.4 23.0 40.6 16.0 

31.8 – 

35.6 

10.0 – 

12.0 



8.4.2 Non-Apparel and Odd Carton 

8.4.2.1 The following carton dimensions shall be used for all non-apparel 

merchandise or when creating any odd carton, apparel or non-apparel, 

as described in section 3.1. 

Non-Apparel & Odd Carton Dimensions 

Length* Width Height* 


Minimum 30.5 12 22.9 9 10.2 4 

Maximum 68.6 27 40.6 16 40.6 16 

*NOTE: 

The Length MUST be the largest dimension. 

The Height MUST be the smallest dimension. 

MINIMUM CARTON WEIGHT cannot be less than 0.91 kg (2 Ibs). 

MAXIMUM CARTON WEIGHT cannot exceed 24.95 kg (45 Ibs). 

In order to avoid a chargeback any carton outside the standard size or weight 

ranges above must be approved in advance of DC receipt by contacting DC 

Vendor Coordination at the phone number below: 

DC Vendor Coordination: (215) 633-4619 



8.4.3 Carton Panel Perforations 

Example: 

8.4.3.1 The front end of the carton must have a perforated panel. The 

perforation panel must be approximately two-thirds of height of the 

carton and the full width across the top of the carton 

8.4.3.2 There should be a 1.5” circular perforated punch out along the bottom 

of the perforated panel 

8.4.3.3 The distribution center picks directly out of the perforated carton 

If the carton is 23”L x 16”W x 12”H 

The height of the perforated panel is 8”H, two-thirds of 12”H 

The width across the top of the perforated panel is 16”W 



8.5 Carton Openings 

8.5.1 Carton openings must be on the top and bottom of the carton (the top and 

bottom must be the largest surface areas). 

8.6 Carton Closures 

8.6.1 Carton closures (top and bottom) must be securely fastened with tape. Tape 

must be placed over the entire length of the seams and extended over the ends 

a minimum of 7.62 cm (3 inches). Stapling the closure is not allowed. 

8.7 Banding, Strapping, Staples or String/Wire Tying 

8.7.1 Banding, strapping, staples or string/wire tying of cartons as a means of closure 

is not permitted unless mandated by country of origin regulations. Please 

contact DC Vendor Coordination if required to seal cartons using this method. 

8.8 Corrugate Specifications 

8.8.1 A Regular Slotted Container (RSC) must be used that has a minimum of the 

following: 

8.9 Carton Design 

8.8.1.1 125kg (275 lbs.) burst strength (typically a double wall/7 to 9-plly 

carton) 

8.8.1.2 Edge Crush Test (ECT) with a minimum of 21.8kg (48 lbs.), or 

equivalent is required. 

8.9.1 Cartons must be of rectangular construction. 

8.9.2 The width of the carton must be greater than the height (see below) 

8.9.3 The length of the carton must be greater than the width (see below). 

8.9.4 Square-shaped cartons will turn during processing; causing UCC label misreads 

8.9.5 Cartons with a height greater than the width will fall over during processing; also 

causing UCC label misreads. 

Unacceptable Cartons 

Width Is Too Small Length Is Too Small 



8.10 Packing Cartons 

8.10.1 Please Reference section 3.1 to 3.1.3 and 3.1.5 to 3.2 of the Retail Routing 

Guide for packing instructions. 

8.11 Polybag Specifications: 

8.11.1 Important Note: It is the responsibility of the vendor to make sure that 

poly bagged items pass the sag test (hold bag by the two upper corners). 

If the item sags more than 1/2” from top of bag to top of item, either (1) refold 

and place in smaller bag or (2) re-fold and use chipboard stiffener. 

8.11.2 Minimum/Maximum polybag Item 

Minimum –N/A 

Maximum - All individually packaged products must be no more than 

22”L x 15”W. 

8.11.3 Dimensions of polybags vary depending on the bulk and folded size of the 

item. Once packaged, the item should fit comfortably in the polybag (no 

creases or puckers) but not move freely inside the bag (bag should be close 

fitting). 

8.11.4 Polybag must be high density polyethylene material and the thickness level 

must be .05mm or greater. 

8.11.5 Polybag warning: 

A polybag large enough to fit over a child’s head means, any bag with opening 

larger than 5” (flat opening) must have the following “warning” printed on with black 

ink. 

Warning text must be in both English and French Canadian languages. 

Warning: To avoid danger of suffocation, keep this plastic bag 

away from babies and children. Do not use this bag in cribs, beds, 

carriages, or playpens. This bag is not a toy. 

Avertissement: Pour éviter tout risque de suffocation, gardez ce 

sac en plastique hors de portée des bébés et des enfants. Ne pas 

utiliser ce sac dans des berceaux, lits, poussettes ou parcs pour 

enfant. Ce sac n’est pas un jouet. 



8.5.5.1 Warning Size: 

Assuming that the bags are all less than 40 inches, 14 pt or larger font must 

be used to meet the known state/local regulations. If we have polybags that 

are more than 40 inches in length, then larger font sizes will be required on 

those in order to meet local laws. 

Warning Repetition: 

The warning should be repeated at 18 inch intervals. 

8.11.6 Securing the Polybag 

Polybags must be sealed securely to protect the merchandise during distribution. 

DO NOT tie the bottom of the polybag. 

DO NOT leave the polybag open. 

DO NOT use staples to close the polybag. 

Use of one of the following sealing methods is acceptable: 

8.11.6.1 Heat Sealing: Heat sealing is the recommended method of sealing. 

Void space must not exceed ½”. 

8.11.6.2 Taping: Fold open end of polybag over and seal with three pieces of 

clear tape, minimum ½” wide, adequately spaced. It s the vendor’s 

responsibility to ensure the tape will not react with the poly bag or 

contents to cause discoloration or damage to the product. 

8.11.6.3 Self-Sealing Bags: The use of self-sealing bag is acceptable. 

8.11.6.4 Pins/Clips: Plastic clips may be used in any product folds. Pins are 

not permitted. 



8.11.7 Packaging for Hard-line, Accessories and Other Non-Apparel Items 

All E-Commerce products must be packaged and ready for shipment to the 

customer. The supplier is responsible for adhering to all packing 

specifications. The requirement for each item is standard. All packaging 

should meet the following descriptions unless otherwise noted. Failure to 

comply with the packaging specifications may result in charge. 

8.11.8 Intimate Apparel, Scarves, Socks, Ties, Gloves, etc. 

MUST be folded and placed into appropriate size polybag. Justice 

intimates/socks/gloves are too small to fold. 

8.11.9 Glassware, crystal, gift items, bath and body 

8.11.9.1 All fragile and breakable items (glassware, crystal, gift items, and 

other) must be packaged with ample packing materials to protect 

merchandise from breakage 

8.5.9.2 The vendor is responsible for damages. 

8.5.9.3 Damage items will be returned a vendors expense. 

8.5.9.4 Carton must be marked: “FRAGILE”. 

8.5.9.4.1 All fragile merchandise must be packed in cartons using ½ inch 

(1.27 centimeter) bubble wrap liner inside the carton and/or air 

pillows. It is the vendor’s responsibility to ensure the packaging is 

adequate to prevent breakage during transportation. 

8.5.9.5 An inner carton may be used for non-apparel (e.g. mugs or glasses) where 

the inner carton is a pack quantity of one. 



9 Telephone/Fax Contact Summary 

Transportation Contacts 

Transportation Department 

Tel: (215) 638-6367 

Fax: (215) 638-6935 

Triangle Transport (East Coast Consolidator) 

Tel: (201) 332-3333 

Fax: (201) 332-1455 

Performance Team/Gale (West Coast Consolidator) 

Tel: (562) 741-1300 

Fax: (562) 921-7823 

Accounts Payable Contacts 

Merchandise Accounts Payable 

E-mail: Corp-merchandiseAP@charming.com 

Tel: (215) 638-6801 

Fax: (215) 638-6800 



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