Customer service skills - VTCT
Customer service skills - VTCT
Customer service skills - VTCT
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8<br />
Learning outcome 4<br />
Understand the value of first impressions<br />
You can: Portfolio reference<br />
a. Outline why it is important to make a good first impression<br />
b. Outline ways of creating a positive first impression when<br />
communicating:<br />
• face-to-face<br />
• on the telephone<br />
• in writing<br />
UV11553