Customer service skills - VTCT

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Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor tracking table VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 45 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Assessor name Assessor signature Assessor initials Assessors initials IV signature (if sampled) All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor number (optional)
UV11553 Customer service skills The aim of this unit is to develop your knowledge and understanding of customer service skills. You will learn about the principles of customer service and the benefits of good customer service to an organisation. You will also learn about the impact of poor customer service on customers, the organisation and staff. You will understand the value of first impressions and the impact of positive verbal and non-verbal interaction with customers. UV11553_v6
Page 1: VRQ Customer service skills UV11553
Page 5 and 6: Customer service skills Learning ou
Page 7 and 8: Knowledge Learning outcome 1 Unders
Page 9 and 10: Learning outcome 3 Understand the p
Page 11 and 12: Learning outcome 5 Understand posit
Page 13 and 14: Unit content This section provides
Page 15 and 16: Learning outcome 6: Understand the

Customer service skills - VTCT

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