Customer service skills - VTCT

More documents

Recommendations

Info

8 Learning outcome 4 Understand the value of first impressions You can: Portfolio reference a. Outline why it is important to make a good first impression b. Outline ways of creating a positive first impression when communicating: • face-to-face • on the telephone • in writing UV11553
Learning outcome 5 Understand positive verbal and non-verbal interaction with customers You can: Portfolio reference a. Outline what is meant by non-verbal communication b. Identify appropriate and inappropriate ways of communicating verbally with customers c. Outline ways in which non-verbal communication can be used positively to support face-to-face communication UV11553 9
Page 1 and 2: VRQ Customer service skills UV11553
Page 3 and 4: UV11553 Customer service skills The
Page 5 and 6: Customer service skills Learning ou
Page 7 and 8: Knowledge Learning outcome 1 Unders
Page 9: Learning outcome 3 Understand the p
Page 13 and 14: Unit content This section provides
Page 15 and 16: Learning outcome 6: Understand the

Customer service skills - VTCT

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?