Customer service skills - VTCT
Customer service skills - VTCT
Customer service skills - VTCT
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Learning outcome 3<br />
Understand the possible consequences of poor customer<br />
<strong>service</strong><br />
You can: Portfolio reference<br />
a. Outline how poor customer <strong>service</strong> can impact on:<br />
• customers<br />
• the organisation itself<br />
• staff<br />
b. Outline the effects of poor customer <strong>service</strong> on an organisation’s<br />
reputation<br />
UV11553 7
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