Customer service skills - VTCT

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Customer service skills - VTCT

Customer service skills - VTCT

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14<br />

UV11553<br />

Notes<br />

Use this area for making notes and drawing diagrams

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14 UV11553 Notes Use this area for making notes and drawing diagrams

Page 1 and 2: VRQ Customer service skills UV11553
Page 3 and 4: UV11553 Customer service skills The
Page 5 and 6: Customer service skills Learning ou
Page 7 and 8: Knowledge Learning outcome 1 Unders
Page 9 and 10: Learning outcome 3 Understand the p
Page 11 and 12: Learning outcome 5 Understand posit
Page 13 and 14: Unit content This section provides
Page 15: Learning outcome 6: Understand the