IBM Presentation Template Full Version
IBM Presentation Template Full Version
IBM Presentation Template Full Version
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10<br />
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Open a Service Request using Service Request tool<br />
Access Service Request tab in Support<br />
Portal or go directly to SR tool<br />
http://ibm.com/support/servicerequest<br />
Online problem management tool to open,<br />
edit and monitor Service Requests or PMRs<br />
Once registered, users are entitled<br />
Governed by Site Technical Contact, up to 9<br />
Administrators, unlimited number of users<br />
Customized user profile auto-populates new<br />
Service Requests<br />
Open, update and monitor Service<br />
Requests<br />
Attach troubleshooting files to service<br />
requests (2 GB limit per file)<br />
Monitor SR activity with downloadable<br />
customized reports<br />
Register as ‘Basic’ user and request<br />
promotion to ‘<strong>Full</strong>’ user<br />
Updated interface with its own set of SR tabs<br />
to be consistent with Support Portal UI<br />
© 2013 <strong>IBM</strong> Corporation<br />
© 2010 <strong>IBM</strong> Corporation
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