IBM Presentation Template Full Version

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18 Understanding Software Support at IBM IBM Support Handbook is your complete support reference guide Includes detailed support information for software and hardware Displays in easy-to-view format Describes all aspects of support and electronic support Includes support contact information © 2013 IBM Corporation © 2010 IBM Corporation
Building skills 19 PartnerWorld training and certification provides product training, PartnerWorld University no-charge, online self-study courses and more IBM Education Assistant offers online task-based modules for many products. IEA helps you get up the learning curve quicker or serves as a refresher after attending IBM Education courses. Support Technical Exchange webcasts are offered weekly, or multiple times in a week for many products. Join a webcast or take advantage of replays. developerWorks ® is a great source of technical information for developers, administrators and managers – whoever wants to stay informed about the latest technological trends User Groups offer webcasts, collaboration, meetings with presentations Build skills © 2013 IBM Corporation © 2010 IBM Corporation
Page 1 and 2: Saving time and simplifying support
Page 3 and 4: When you need dependable product Su
Page 5 and 6: IBM Support Portal . . . the first
Page 7 and 8: Need to download a fix pack? Fix Ce
Page 9 and 10: Checklist before opening a Service
Page 11 and 12: Service Request quick tips Access r
Page 13 and 14: Passport Advantage - one agreement,
Page 15 and 16: IBM Support Process Call Center: -C
Page 17: 17 Software Support Lifecycle
Page 21 and 22: PartnerWorld Dashboard 21 North
Page 23 and 24: Stay ahead of end of support on IBM
Page 25: 25 © Copyright IBM Corporation 201

IBM Presentation Template Full Version

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