A Guide for First Responders Flip Book - Arizona Department of ...

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Communicate Plan/Steps to Safety • Determine appropriate action: evacuation, shelter in place, administration of fi rst aid, transport or other appropriate steps. • Use communication strategies that work for the person. • Have a plan. Keep it simple. ◦ Provide simple instructions for the path with the least amount of debris, obstacles, steps, etc. Consider curbs, medians and traffi c. • Include transportation, destination, medications, medical equipment and supplies, refrigeration or power requirements, caregivers, service animals, and assistive devices. • Check that the plan meets the access and functional needs of the individual, his or her caregiver and/or family members. Check for Understanding • Ask the individual or the caregiver to repeat the plan (or critical elements of the plan). Head nods do not necessarily mean the person understands. Repeat the plan again, if necessary. • Use a different communication strategy if the individual does not understand (different words or phrases, accompany the person, etc.). For Official Use Only 141
Provide Assistance to Remove from Danger 142 If a no-notice event with life threatening danger exists, evacuate fi rst, explain later. • If shelter in place is possible, ask “what can I do while I am here to make this shelter in place more accessible?” • Do not separate the person from his or her family members, caregivers or personal accommodations such as wheelchairs, walkers, communication devices, service animal, survival kit, “ go bag,” necessary equipment, batteries, charging systems, medicines, or supplies. Allow for independence when possible. • Ask the person if they are “ok” or if they are experiencing issues with any part of the plan while underway. If issues come up, be fl exible, clarify the issue, and consider the needs of the person in order to reduce the stress. • Orient the person to the safe location ( shelter or otherwise) that is out of harm’s way with qualifi ed personnel, physical access, access to information and consideration for his or her medical needs. Woman with nurse
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Emergency Response for People Who H
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Table of Contents ii Introduction 1
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Important Training Information iv D
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List of Acronyms vi AAC Augmentativ
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Notes viii
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Introduction Keynote Messages Remem
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Purpose Emergency responders have v
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How and When to Use This Flip Book
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Assess Situation Assess Situation
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Notes 8
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General Principles of Emergency Res
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▪ ▫ ▪ ▪ Ask, “Do you have
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◦ Communicate Plan/Steps to Safet
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◦ Orient the person to the safe l
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• Assessment/Announcement (Assess
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▪ Check for service animals or pe
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▫ ▪ ▪ • Emergency services
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• Medical Treatment /Recovery ◦
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Understanding Access and Functional
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Understanding Access and Functional
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Etiquette for Access and Functional
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30 If all you see is a woman who is
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Triage Considerations 32 Defi nitio
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Individual Assessment Just like any
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□ Does the individual require spe
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Local Community Resources Know the
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Tips for Communication Tips for Com
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Tips for emergency response personn
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Notes 42
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Deaf/Hard of Hearing ( HOH ) People
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Etiquette for Deaf/Hard Of Hearing
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Get Attention • Announce yourself
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• Check for personal accommodatio
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Check Understanding • Ask the ind
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Local Resources Identify local reso
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Blind/Low Vision Blind/Low Vision
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Essential Tips (cont.) 56 Be aware
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Get Attention 58 • Announce yours
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Convey Concern/Gather More Informat
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Provide Assistance to Remove from D
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Local Resources (cont.) 64 Other co
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Cognitive/Mental Health People with
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• Some cognitive/ mental health c
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Etiquette for Cognitive/Mental Heal
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Communicate Plan/Steps to Safety
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Other community-based organizations
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Mobility/Dexterity Mobility/Dexteri
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Essential Tips (cont.) 80 Some whee
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Get Attention 82 • Announce yours
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Local Resources (cont.) 90 Other co
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Service Animals Traditionally, the
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Local Resources Identify local reso
Page 115 and 116: Medical Needs Medical Needs
Page 117 and 118: Essential Tips 96 • Individuals w
Page 119 and 120: Get Attention 98 • Announce yours
Page 121 and 122: Convey Concern/Gather More Informat
Page 123 and 124: Provide Assistance to Remove from D
Page 125 and 126: Local Resources (cont.) 104 Hospita
Page 127 and 128: Notes 106 More information is avail
Page 129 and 130: Congregate Care Facilities Congrega
Page 133 and 134: Communicate Plan/Steps to Safety Fo
Page 135 and 136: Local Resources Identify local reso
Page 137 and 138: Institutions Institutions
Page 139 and 140: Essential Tips (cont.) 116 • Some
Page 143 and 144: Check Understanding 120 • Ask ins
Page 145 and 146: Local Resources 122 Identify local
Page 147 and 148: Children This section refers to bot
Page 149 and 150: Etiquette for Children • Introduc
Page 153 and 154: • Check for service animals or pe
Page 155 and 156: Check for Understanding • Ask the
Page 157 and 158: Local Resources Identify local reso
Page 159 and 160: Seniors Seniors
Page 161 and 162: Essential Tips 136 • Seniors who
Page 163 and 164: Get Attention 138 • Announce your
Page 165: Convey Concern/Gather More Informat
Page 169 and 170: Local Resources (cont.) 144 Name: _
Page 171 and 172: Language/Cultural English is a seco
Page 173 and 174: • Cultural considerations for eme
Page 175 and 176: Get Attention • Announce yourself
Page 177 and 178: • Ask, “Do you have a survival
Page 179 and 180: Provide Assistance to Remove from D
Page 181 and 182: Other community-based organizations
Page 183 and 184: Transportation Transportation
Page 185 and 186: Essential Tips 158 • Consider tra
Page 189 and 190: Communicate Plan/Steps to Safety 16
Page 191 and 192: Local Resources 164 Identify local
Page 193 and 194: Notes 166 More information is avail
Page 195 and 196: Picture Cues Essential Tips Offer t
Page 197 and 198: For Official Use Only 169
Page 199 and 200: Source: (http://www. disabilities.t
Page 201 and 202: Referral Services Referral Services
Page 203 and 204: Referral Services (cont.) • Volun
Page 205 and 206: Notes 176
Page 207 and 208: Index/Glossary Index AAC (Augmentat
Page 209 and 210: Emergency Medical Services (EMS), v
Page 211 and 212: State Emergency Response Team (SERT
Page 213 and 214: Accessible and Accommodations Acces
Page 215 and 216: Communication Access Realtime Trans
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Interpreters - Interpreters facilit
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Service Animal - Service animal mea
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Survival Kit - A kit recommended fo
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DVD Resources DVD Resources
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Notes 194
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