A Guide for First Responders Flip Book - Arizona Department of ...

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Glossary (cont.) 186 “Go Bag” - A “ go bag” is a survival kit recommended for all individuals/families in case there is a need to evacuate. A “go bag” should include: Water and non-perishable food Battery operated radio and batteries to get important information from local offi cials First aid kit Flashlight • Maps Important documents such as proof residence, pictures of family members including pets, insurance policies, and tax records Comfortable clothing and blankets • Unique individual/family needs such as prescription medications, personal accommodations (glasses, hearing aid, cell phone, service animal, walker, wheelchair, durable medical equipment and supplies, batteries etc.), pet supplies, infant supplies or any other unique needs the individual/family may have Incident Command System ( ICS) - a standardized, on-scene, all-hazard incident management concept. A part of the National Incident Management System ( NIMS).
Interpreters - Interpreters facilitate the cross-cultural communication necessary in today’s society by converting one language into another. However, these language specialists do more than simply translate words—they relay concepts and ideas between languages. They should thoroughly understand the subject matter in which they work in order to accurately convey information from one language into another. In addition, they should be sensitive to the cultures associated with their languages of expertise. Although some people do both, interpreting and translation are different professions. Interpreters deal with spoken words, translators with written words. Each task requires a distinct set of skills and aptitudes, and most people are better suited for one or the other. While interpreters often interpret into and from both languages, translators generally translate only into their native language. Interpreters convert one spoken language into another—or, in the case of sign-language interpreters, between spoken communication and sign language. Interpreting requires that one pay attention carefully, understand what is communicated in both languages, and express thoughts and ideas clearly. Strong research and analytical skills, mental dexterity, and an exceptional memory also are important. http://www.bls.gov/oco/ocos175.htm Language Translation for the non-English - Bilingual translators to interpret effectively, accurately, and impartially, both receptively and expressively, using any necessary specialized vocabulary for non-English speakers. National Incident Management System (NIMS) - The National Incident Management System (NIMS) provides a systematic, proactive approach to guide departments and agencies at all levels of government, nongovernmental organizations, and the private sector to work seamlessly to prevent, protect against, respond to, recover from, and mitigate the effects of incidents, regardless of cause, size, location, or complexity, in order to reduce the loss of life and property and harm to the environment. http://www.fema.gov/emergency/nims/AboutNIMS.shtm For Official Use Only 187
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Emergency Response for People Who H
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Table of Contents ii Introduction 1
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Important Training Information iv D
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List of Acronyms vi AAC Augmentativ
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Notes viii
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Introduction Keynote Messages Remem
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Purpose Emergency responders have v
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How and When to Use This Flip Book
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Assess Situation Assess Situation
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Notes 8
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General Principles of Emergency Res
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▪ ▫ ▪ ▪ Ask, “Do you have
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◦ Communicate Plan/Steps to Safet
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◦ Orient the person to the safe l
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• Assessment/Announcement (Assess
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▪ Check for service animals or pe
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▫ ▪ ▪ • Emergency services
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• Medical Treatment /Recovery ◦
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Understanding Access and Functional
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Understanding Access and Functional
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Etiquette for Access and Functional
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30 If all you see is a woman who is
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Triage Considerations 32 Defi nitio
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Individual Assessment Just like any
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□ Does the individual require spe
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Local Community Resources Know the
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Tips for Communication Tips for Com
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Tips for emergency response personn
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Notes 42
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Deaf/Hard of Hearing ( HOH ) People
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Etiquette for Deaf/Hard Of Hearing
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Get Attention • Announce yourself
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• Check for personal accommodatio
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Check Understanding • Ask the ind
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Local Resources Identify local reso
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Blind/Low Vision Blind/Low Vision
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Essential Tips (cont.) 56 Be aware
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Get Attention 58 • Announce yours
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Convey Concern/Gather More Informat
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Provide Assistance to Remove from D
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Local Resources (cont.) 64 Other co
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Cognitive/Mental Health People with
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• Some cognitive/ mental health c
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Etiquette for Cognitive/Mental Heal
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Communicate Plan/Steps to Safety
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Other community-based organizations
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Mobility/Dexterity Mobility/Dexteri
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Essential Tips (cont.) 80 Some whee
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Local Resources (cont.) 90 Other co
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Service Animals Traditionally, the
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Medical Needs Medical Needs
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Essential Tips 96 • Individuals w
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Local Resources (cont.) 104 Hospita
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Notes 106 More information is avail
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Congregate Care Facilities Congrega
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Communicate Plan/Steps to Safety Fo
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Institutions Institutions
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Essential Tips (cont.) 116 • Some
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Check Understanding 120 • Ask ins
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Local Resources 122 Identify local
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Children This section refers to bot
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Etiquette for Children • Introduc
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• Check for service animals or pe
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Check for Understanding • Ask the
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Seniors Seniors
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Essential Tips 136 • Seniors who
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Get Attention 138 • Announce your
Page 165 and 166: Convey Concern/Gather More Informat
Page 167 and 168: Provide Assistance to Remove from D
Page 169 and 170: Local Resources (cont.) 144 Name: _
Page 171 and 172: Language/Cultural English is a seco
Page 173 and 174: • Cultural considerations for eme
Page 175 and 176: Get Attention • Announce yourself
Page 177 and 178: • Ask, “Do you have a survival
Page 179 and 180: Provide Assistance to Remove from D
Page 181 and 182: Other community-based organizations
Page 183 and 184: Transportation Transportation
Page 185 and 186: Essential Tips 158 • Consider tra
Page 187 and 188: Convey Concern/Gather More Informat
Page 189 and 190: Communicate Plan/Steps to Safety 16
Page 191 and 192: Local Resources 164 Identify local
Page 193 and 194: Notes 166 More information is avail
Page 195 and 196: Picture Cues Essential Tips Offer t
Page 197 and 198: For Official Use Only 169
Page 199 and 200: Source: (http://www. disabilities.t
Page 201 and 202: Referral Services Referral Services
Page 203 and 204: Referral Services (cont.) • Volun
Page 205 and 206: Notes 176
Page 207 and 208: Index/Glossary Index AAC (Augmentat
Page 209 and 210: Emergency Medical Services (EMS), v
Page 211 and 212: State Emergency Response Team (SERT
Page 213 and 214: Accessible and Accommodations Acces
Page 215: Communication Access Realtime Trans
Page 219 and 220: Service Animal - Service animal mea
Page 221 and 222: Survival Kit - A kit recommended fo
Page 223 and 224: DVD Resources DVD Resources
Page 225 and 226: Notes 194
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