for Reliability Report - Public Service Commission

c. Describe Company efforts to increase critical review of detailed reliability data.
In 2012, PEF continued the use of an internal goal called the Customer Reliability
Excellence Monitor (CREM). CREM is an index of two system average indices and
two outlier performance indices. These are measured as SAIDL MAIFie, CEMI4 and
CELID 3 . As discussed in PEF's prior reports, balanced improvement among these
four metrics is targeted to yield higher customer satisfaction.
P EF continued the practice of auditing outage data to ensure accuracy and using
Outage Management System Reconciliation (OMSr) as a platform which allows
outage data to be captured in greater detail. The OMSr system is an upgrade and
replacement of the previous outage management database.
PEF continued to utilize the Reliability Engagement Model that provides a consistent
process and easy to use tools to evaluate individual outages with significant
reliability impact on a daily basis. The Daily Reliability Exception Report is a daily
report with key outage data at the operations center, region and system level. This
report is intended to help focus the daily engagement efforts in reliability. The
expectation is to focus on assessing the performance of the outage restoration effort
on a real time basis and take the required actions to address all of the identified gaps.
P EF continued to utilize the CEMI device report. The CEMI device report looks at
devices that have gone out four times or more in the given year. This report is
distributed to planning engineers, field personnel, and management for review.
Funding is set aside for issues that are determined to need addressing immediately
and long term capital projects are identified and submitted for approval for the
following year. The CEMI premise database looks at CEMI outliers on a
premise/meter level. This database will enable Progress Energy to identify the
specific customers that are not solely affected by one consistently failing device and
would therefore not be identified on the CEMI device report.
In 2013, PEFwill begin preliminary implementation ofaformal Outage Follow-up
Process. The purpose of this new initiative is to investigate significant outages in
order to identify the primary root cause and implement engineered solutions to
mitigate the reoccurrence of an event of that nature. The long term goal is to identify
systemic improvements that will enhance a customer 's overall reliability experience.
d. Describe the process used by your company to identify and select the level of
detailed reliability data.
Customer feedback, benchmarking with other utilities, input from the FPSC,
performance of assets, and trends are all considered when identifying the level of
detailed reliability data.
e. Discuss adjustments
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