Consumer Complaints Management Policy and Procedure

Appendix 4
Complaint action plan/record
A chronological record of contacts and actions planned and/or made during the investigation of
a complaint. Reference should be made to File Notes for detailed information of the contacts.
Client:_________________________________________________________________
Complainant:___________________________________________________________
Complaint Coordinator:_____________________________________________
Date Time Contact/Action
Consumer Complaints Management Policy and Procedure December 2011 22