Consumer Complaints Management Policy and Procedure

More documents

Recommendations

Info

Local Consumer Liaison Officers (LCLOs): Appendix 6 Consumer Liaison Service - Contact List • Accommodation Services Area Position Telephone Area North Service Support Officer 9376 0422 Area South Service Support Officer 9329 2411 Area East Service Support Officer 6140 9832 • Local Area Coordination Area Position Telephone Area North New North LAC Area Manager 9301 3781 Mobile: 0457 509 582 North West LAC Area Manager 9300 5962 Mobile: 0419 989 711 Central North LAC Area Manager 9440 5424 Mobile: 0419 952 451 Pilbara LAC Area Manager 9143 1750 Mobile: 0429 089 569 North East LAC Area Manager 9309 6739 Mobile: 0409 680 622 Midwest LAC Area Manager 9921 6423 Mobile: 0428 960 582 Goldfields LAC Area Manager 9082 8105 Mobile: 0428 946 107 Kimberley LAC Area Manager 9192 1144 Mobile: 0419 968 249 Kelmscott LAC Area Manager 9396 0601 Mobile: 0417 919 439 Hills LAC Area Manager 6140 9601 Mobile: 0417 966 784 Swan West LAC Area Manager 6466 4410 Mobile: 0419 968 775 Area South Coastal LAC Area Manager 9446 6785 Mobile: 0418 934 231 South Central LAC Area Manager 9259 2604 Mobile: 0417 918 968 Lower South West LAC Area Manager 9752 4282 Mobile: 0417 181 769 Fremantle LAC Area Manager 9331 4685 Mobile: 0417 942 928 Cockburn Kwinana LAC Area Manager 6399 7001 Mobile: 0419 924 252 Rockingham LAC Area Manager 9557 1001 Mobile: 0434 325 657 Consumer Complaints Management Policy and Procedure December 2011 25
Lower Great Southern LAC Area Manager 9845 5708 Mobile: 0429 154 524 Peel LAC Area Manager 9535 1112 Mobile: 0417 987 389 Central East LAC Area Manager 9493 4833 Mobile: 0417 185 766 Wheatbelt LAC Area Manager 9881 4985 Mobile: 0434 604 183 Upper South West LAC Area Manager 9722 3000 Mobile: 0408 919 313 • Statewide Specialist Services Area Position Telephone Area North Joondalup Office Regional Manager Metropolitan Specialist 9301 3789 Joondalup Office Area South Myaree Office Myaree Office Services Regional Manager Metropolitan Specialist Services Regional Manager Metropolitan Specialist Services Regional Manager Metropolitan Specialist Services Mobile: 0423 844 118 9301 3808 Mobile: 0403 331 575 9329 2402 Mobile: 0419 963 691 9329 2401 Mobile: 0409 378 909 West Perth Office Manager Statewide Resource and Consultancy 9426 9261 • Consumer Liaison Officer (CLO): Area Position Telephone Head Office Consumer Liaison Officer 9426 9244 Consumer Complaints Management Policy and Procedure December 2011 26
Page 1 and 2: Disability Services Commission Cons
Page 3 and 4: Disability Services Commission Part
Page 5 and 6: 6. Implementation Executive Directo
Page 7 and 8: Disability Services Commission Part
Page 9 and 10: 3. Complaints management stages The
Page 11 and 12: 3.2 Stage 2: Formal complaint - int
Page 13 and 14: 3. Documentation 3.1 Have you docum
Page 15 and 16: 4. Procedural fairness In the resol
Page 17 and 18: Informing consumers about the compl
Page 19 and 20: Standard to which the complaint rel
Page 21 and 22: Appendix 2 Consumer Liaison Service
Page 23 and 24: Appendix 4 Complaint action plan/re
Page 25: 4. Consumer Liaison Officer (CLO) (
Page 29 and 30: Performance Standard Key Performanc
Page 31: Appendix 9 The Western Australian C

Consumer Complaints Management Policy and Procedure

Create successful ePaper yourself

Delete template?

Save as template?