Office of the Health Services Commissioner Annual Report 2008

More documents

Recommendations

Info

Staff of the OHSC as at 30 June 2008 Position Staff Member(s) Responsibilities Manager, Executive Services Manager, Assessment & Investigation Michael McDonald Lynn Griffin Manage the operations of the HRA and corporate support services. Manage the assessment, acceptance, resolution and referral of all new complaints received under the HSRC. Chief Conciliator Keith Jackson Manages the conciliation unit. Senior Medical Adviser Jacqui Smith Provide authoritative and strategic specialist advice to Providers, Complainants and OHSC staff on clinical aspects on the various complaints received. Senior Conciliators Orysia Ckuj Lynn Buchanan Koula Louras Supervise conciliators in their casework and conciliate the more complex cases. Joe Barczak Corporate Service Officer Conciliators Aboriginal Liaison Officer Lisa Graham Susan Kennedy Christine Lalor Bonnie Owusu-Afriyie Maree Wilson Melanie Fraser Assist parties with a complaint to reach a resolution in a confidential and privileged setting. Liaises and conducts outreach work with Aboriginal and Torres Strait Islander communities in Victoria. Performs conciliation functions and responds to inquiries on matter involving these communities. Conciliation Administration Officer Julie-Anne Balash Maintain the conciliation waiting list and provide administrative support to the conciliation team. Registrar Shiranee Sinnathamby Liaise with the professional Registration Boards, assist the Manager, Assessment & Investigations and co-ordinate all Freedom of Information requests. Assessment Officers Heather Andrew- Rieper Jill Aitken Kate Kennedy Piotr Nyczek Receive inquiry calls, case manage and assist resolution of complaints and provide advice to health service users and providers. Legal & Policy Officer Angela Palombo Jesinder Bhullar Provide advice to health service users and providers and case manage complaints received under the HRA. Provide legal and policy advice to the Commissioner and oversees Freedom of Information requests. Education Officer Susan Joseph Educate and train health service providers and holders of health information about the HRA. Corporate Services Officer Joe Barczak Provide corporate support services Information Systems Officer Colin Mcknight Provide IT support and assistance to staff and hospitals. Executive Assistant Jacqui Hoepner Provide executive and administrative support to the Commissioner including the Investigation Review Panel. Receptionist Dianne Rutkowski Sarah Whitehead Kay Rouse Support receptionist duties were provided by staff from other tenants on Level 30 of 570 Bourke Street in the 2007/2008 financial year. Classification Male Female Full Time Part Time Ongoing Fixed Term EFT Executive Officer 1 1 1 1.0 Senior Medical 1 1 1 0.2 VPS 6 2 1 3 3 3.0 VPS 5 12 6 6 10 2 9.4 VPS 4 2 5 7 6 1 7.0 VPS 3 1 2 2 1 2 1 2.6 VPS 2 2 2 2 0.4 Total 5 24 19 10 22 7 23.6 Table 28 Staffing profile at 30 June 2008 38 Office of the Health Services Commissioner | Annual Report 2008
Merit and Equity Employment The OHSC supports specific initiatives of the State Services Authority in managing diversity and employment equity goals. The Office follows equal employment opportunity policies when recruiting. Staff by gender at 30 June 2008 was 24 women and 5 men. Performance Management The Office utilises the DHS Progression, Performance and Development performance management system, which provides a framework to manage and develop staff to achieve corporate objectives. The scheme provides for regular and formal assessment of an employee's work performance and allows for access to training and skill development with a greater emphasis on career progression. Training Staff of the OHSC are encouraged to expand their knowledge and skill base through various learning and development opportunities including attendance at forums, seminars, conferences, performing higher duties, secondments and undertaking external training courses. During 2007-2008 staff attended various training activities including: • Human Rights Charter seminar • Investigation training • Grief Awareness Forum • Power of Apology symposium • Legal Professional development • Mental Health Review Board seminar • Law Institute of Victoria Medicine and Law Conference • Receptionist seminar • Injury in indigenous populations workshop • Statute of Limitations Post Tort Law reform • Credentialing and defining the scope of clinical practice for Medical Practitioners in Victorian Health Services The CEO of the State Coroner’s Office provided staff with a presentation on the role of the Coroner and how it interacts with the OHSC. Mia Campbell from law firm Slater and Gordon discussed with staff reforms to the Wrongs Act 1958 and the Limitation of Actions Act 1958. Website The website (www.health.vic.gov.au/hsc) is featured prominently in all of the Office promotional material. It is a source of information for the community on the role of the OHSC and includes publications produced by the office, appropriate links and information. We use ‘Nielsen Netratings’ to measure our website traffic which is the official measurement tool across Victorian Government websites. Month Page Impressions Browsers Sessions July 5,681 1,724 1,429 August 7,230 2,192 1,848 September 6,345 1,866 1,555 October 6,602 2,075 1,790 November 5,615 1,702 1,462 December 3,920 1,802 1,525 January 4,755 1,439 1,197 February 5,671 1,658 1,369 March 5,218 1,667 1,411 April 6,297 1,744 2,016 May 8,154 2,121 2,499 June 5,424 1,632 1,839 Total 66,454 18,622 21,927 Average 5,538 1,552 1,827 The following table is for the period 1 July 2007 to 30 June 2008. Table 29 Website Office of the Health Services Commissioner | Annual Report 2008 39
Page 1 and 2: HERE FOR ALL VICTORIANS Office of t
Page 3 and 4: Contents Glossary of Abbreviations
Page 5 and 6: Beth Wilson Victoria’s Health Ser
Page 7 and 8: Health Services Review Council Pres
Page 9 and 10: Membership Council members are repr
Page 11 and 12: Statutory Functions Office of the H
Page 13 and 14: Public Interest Issues Cancer Treat
Page 15 and 16: Throughout this Report anecdotal in
Page 17 and 18: How Complaints Are Managed The enqu
Page 19 and 20: Assessment Report An Assessment off
Page 21 and 22: Lynn Buchanan Senior Conciliator HS
Page 23 and 24: Year Board notifications discussed
Page 25 and 26: Reasons For Complaints Complaints r
Page 27 and 28: Communication The sub-issues where
Page 29 and 30: Categories of Accepted Complaints A
Page 31 and 32: Dentists Most complaints made about
Page 33 and 34: Hospital Complaints Data Complaints
Page 35 and 36: 2006-2007 2007-2008 Admissions 236
Page 37 and 38: Manager, Executive Services Michael
Page 39: Human Research Ethics Committees (H
Page 43 and 44: Providers Last year’s report indi
Page 45 and 46: Corporate Services Joe Barczak Info
Page 47 and 48: Appendix 1 Providers by Type and Me
Page 49 and 50: Appendix 3: HCIP Service provided a
Page 52: Office of the Health Services Commi

Office of the Health Services Commissioner Annual Report 2008

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?