Office of the Health Services Commissioner Annual Report 2008

Appendix 2: HCIP Issues
Access
Absence of caring (Access) 8
Access - Other 959
Delay in admission 38
Delay in treatment 165
Discharge arrangements 88
Discharge/transfer 33
No/inadequate service 115
Non attendance 1
Privacy 10
Refused admission 7
Service busy 28
Transfer unsuitable 3
Transport 3
Waiting list 104
Total 1562
Rights
Access to records 13
Accuracy of records 5
Assault 8
Delay in treatment 11
Discrimination public/private 2
Discrimination 10
Failure to provide interpreter 1
No/insufficient consent 8
Other - Rights 202
Privacy/confidentiality 36
Property 129
Refused admission 7
Refusal to treat 13
Unprofessional conduct 9
Total 454
Treatment
Absence of caring 78
Inadequate diagnosis 59
Inadequate nursing care 89
Inadequate treatment 191
Medication omission/error 44
Negligent treatment 49
Other - Treatment 189
Rough treatment 33
Unexpected outcome 52
Unskilful/incompetent 17
Wrong diagnosis 14
Wrong treatment 14
Total 829
Communication
Absence of caring 62
Communication breakdown 164
Conflicting information 47
Failure to consult 27
Inadequate information 139
Other - Communication 114
Poor attitude/discourteous/rude 218
Undignified service 19
Wrong/misleading info. 27
Total 817
Administration
Administration - Other 145
Advertising 3
Fail. provide certificate 8
Incorrect documentation 23
No/Inadequate response 38
Policy 9
Public health standards 8
Treatment Cancelled 12
Total 246
Cost
Amount charged 30
Billing practice 26
Information on cost 10
Other - Cost 206
Public/private election 3
Unnecessary treatment 1
Total 276
Grand Total 4184
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Office of the Health Services Commissioner | Annual Report 2008