Abstracts & Presentation Summaries - Department of Health

A key role for the project worker is to work proactively with the stakeholders to
develop a common understanding about the key issues, and a systems view of the
problems and issues – rather than attributing the problems to a particular service,
or the deficits of the residents or proprietors.
The solutions will be found in making some change in the way each of the
stakeholders currently address the problem – decisions about the nature of the
desired changes need to be informed by a view of the system as a whole, so that
interface issues between the various stakeholders are identified, and responded to.
The presentation will present the strategies which are being developed to engage
with the stakeholders, and will describe the outcomes which we are seeking.
Specific project objectives are described below:
Developing comprehensive and coordinated information strategies to inform
outreach workers, activity providers, SRS proprietors and SRS residents about
the range of activity options available, how they can be accessed, etc.
Promote Responsive Service Development, by working with activity providers
to achieve a coordinated approach to the planning and delivery of existing
social support and recreation services to optimise their responsiveness to the
needs of these SRS residents.
Developing a systematic approach to ensure that all residents in the target
group are referred for social support/recreation activities, and that the
outcomes of these referrals are monitored over time.
Contact details:
Marie Hapke, City of Port Phillip – Ph: (03) 9209 6385
– E-mail: mhapke@portphillip.vic.gov.au
Netty Horton, Chief Executive Officer
Ruth Gordon, Project Officer, Council to Homeless Persons
Local Service Planning: A Model of Encouragement –
The HACC Cluster Model
General observations about the barriers and issues for mainstream services when
coming into contact with homeless people. Learnings based on the HACC Cluster
model and early pilots of the training project about perceptions of homelessness.
Opportunities and ways of breaking down barriers.
Discussion of the HACC cluster and service development projects both in Melbourne
and Brimbank. What encouraged people to work together? What were the barriers?
How well is the issue of homelessness understood. How do homeless services relate
to other services within other systems?
Contact details:
Netty Horton, Council to Homeless Persons, 5/140 Queen Street, Melbourne VIC
3000. – Ph: (03) 9606 0766 – Fax: (03) 9606 0405 – E-mail: netty@chp.org.au
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